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November 2023 by Titus W.
Any warranty cancelation problems besides myself, first I was told I had to bring the car physically to the dealership so that the odometer could be seen in person, I lived out of state. Wanted to cancel my premium Ford Protect warranty, was told to seek out a car dealer where I live to get a odometer disclosure statement to send to them to cancel the warranty. Checked on that, it's AGAINST THE LAW for them to provide it without purchase. Contacted my lien holder, found out they are the lienholder. HAVING TO CONTACT FORD PROTECT TO RECEIVE A CANCELLATION FORM THAT TAKES 5 DAYS TO ACCOMPLISH A CANCELLATION ON Warranty from Ford Protect that I purchased.
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October 2023 by Kurtis Koll
The vehicle was secured promptly with the scheduled appointment time. Everything that was asked to be completed was done plus new windshield wiper blades. In the service department, everyone was very cordial.
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October 2023 by Donna McConnell
Lincoln, Billingsley has promoted service after purchase. Including loaner when Lincoln is be serviced, seems that isn't true any more, reason no loaners available.And now starting 2024 Lincoln vehicles will be made in China. I have been long time Lincoln owner, may need to start shopping another make & model SUV.
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September 2023 by Elizabeth Perkins
We had a great experience with salesperson Shaun. He was friendly and courteous and someone I would recommend to others looking to make a purchase. However, I found the finance part of the day uncomfortable and off putting. We were treated like we were poor (we’re not, but if we were, it’s still wrong). The finance guy shrugged and said our credit score was okay when we asked what came up for him (we know what our score is; it’s well above average). He talked down to us the whole time, licked his fingers to turn pages constantly, then made us use the computer mouse (that his spitty fingers were on) to e-sign some of the forms. The first half of our experience was great; the second half will keep me from returning to this location.
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August 2023 by Phil McKinney
This purchase was our second vehicle from Billingsley Ford in Duncan. They have been easy to work with and have not tried to tack on any fees, so we have paid MSRP - unlike so many other dealerships try to do these days. Donny LeFerr was our salesman and was very professional, courteous, and expeditious. I would happily work with him again in the future.
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August 2023 by David Clark
Great service! Only wish they'd offer a detailing.
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August 2023 by Debra Sevier
Where do I start!!Just took in our 4 wheel drive pkup againSame sound was making all other times taken in, but now warranty is expiredThey kept telling us it was the tires well it wasn’t so took in again but —-This time my husband told them what was wrong and whst it needed to be repaired so now the charge is $5,507.67Of course the warranty has expired
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July 2023 by Jeffrey Eye
Donny did a wonderful job with helping me get into a beautiful new truck. He listen to my concerns and made me feel like a person not a number. Thank you to Donny and the FI manager as well
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May 2023 by Eric Dawson
Bought a used 2019 F150 with 85,000 miles back in February. I was from out of state and these guys were generous enough to pick me up at tye airport which was great. Previous to the trip The salesman answered most of my questions and I believed I was getting a good deal.Fast forward 5000 miles and doing my first service on this truck and ran into some major issues. The motor is burning 1.5qts of oil per 1000 miles(not good). I took the truck to my dealership to get it looked at under warranty, and long story short it needs a new engine.I called up Billingsley spoke with my original salesman and he was apologetic but didn't seem like their was anything they could do even though they sold me a truck with a bad engine. Before I bought the truck I asked about the previous owner and they said they didn't know who it was. Come to find out the owner was on the title and it was used in the oil fields. That would have been a major red flag as I know those vehicles get used and abused. Secondly they shotgunned my credit which didn't give me a reasonable interest rate.A few weeks went by and I hadn't heard back from the salesman about my truck so I decided to call the GM myself. This was the first he heard of it and pretty much told me that it is what it is and after the warranty would "would gladly buy the truck back, but not what I paid for it." This is extremely disappointing as I trusted that I was getting a reliable dependable vehicle when I paid for it.So two stars for helping me with the out of state purchase but not standing behind a vehicle you sell is poor business.
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April 2023 by Timothy O'Gwynn
I bought a used Toyota Prius here a couple of weeks ago, and Dewayne was one of the best salesmen I’ve ever worked with. There was no pressure at all, and he answered all of my questions about the car honestly — he didn’t dance around things that might have kept me from buying, which was refreshing. When we got to the dealership to test drive, he was attentive and helpful.The buying process itself was quick and painless. I’d buy from these guys again in a heartbeat.
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March 2023 by Bex C
Bought a car here and the whole process was amazing. Donny answered all of our questions, we were treated with trust and respect, and the car was a great price. Definitely will come back!
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March 2023 by Dennis Gilley
As always the service dept is always great to work with. Cannon is the person that I always deal with and he is great at his job. He keep me informed and calls if there is another issue.
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February 2023 by Danny McGuire
They were very efficient and courteous. The service personnel answered my questions about FordPass Rewards. I was able to apply my rewards toward my oil change. It was great!!
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February 2023 by Amanda Slate
Don't know where to begin. Poor service department. Sales Manager less than professional. Run north to Charles Alllen Ford in Chickasha for much better all around sales and service.
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February 2023 by Marcy Garrison
I took my Ford Escape in for service and they took care of it in a timely manner. I really appreciate Josh and the Billingsley team for their hard work in taking care of my vehicle.
