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November 2023 by Tonya ferguson
Brittney is an absolute doll!!! She is so knowledgeable and willing to help. I had taken my vehicle somewhere else and they wanted to charge me just to look at it, she called my extended warranty company and got me out for $0!!! The best customer service I've ever experienced at a car service center.
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November 2023 by Marilee Sheaffer
This team worked above and beyond to get the vehicle we wanted. We left with a 2023 Chrysler Pacifica. Great experience with the Service Department Supervisor who helped us set up our phone and navigation. Wiley Balthrop was our salesman.
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November 2023 by Rachaele Stephenson
Brittney is by far the best! Always making sure I know what is best for my vehicle and able to work within my budget. The entire team in the service department is great!
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October 2023 by Jerry Firm
Stopped in at the dealership yesterday looking at prices of trucks. Scott Smith came out and greeted me and answered all my questions without any pressure to buy right now. It was a great experience and I would recommend anyone to go to Merit CDJR ASK for Scott so he can take care of you. When I am ready to buy I will definitely go see him. Also Scott even though we did not win always HOOK'EM HORNS!!!!
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September 2023 by Kristi Smith
I'm in the process of looking for a vehicle. Scott Smith is so friendly and is a great help. He has been so patient with me trying to make up my mind, I highly recommend him to help with your car buying experience.
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September 2023 by Kerry Williams
The service department is absolutely outstanding! Brittney was very accommodating, professional and courteous. She and the service tech went above and beyond to get my Ram back up and on the road in 24 hours. If you're familiar with dealer services, you know that kind of turn around is unheard of these days. Highly recommend!
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September 2023 by Collin Norman
My wife and I are from East Texas and we were looking for an extremely specific van and found exactly what we wanted online at Merit. Jerry Firm was so kind and helpful and made the purchase seamless and easy for us being out of state. We couldn’t have had a more pleasant experience purchasing our ‘23 Pacifica with Merit. Jerry set us up with delivery and within a couple days it arrived and it was beyond perfect! Many thanks to Jerry and the team at Merit for a quick and easy transaction.
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September 2023 by Joseph Peterson
Our family has been dealing with this company for the past twenty years. Long before they were call merit. We had nothing but great service from them. Their service team is always friendly. The sales floor representives are always willing to help whether it is to just give information or get you into a brand new car. Shout out to Wiley Balthrop. I personally will not go to another dealership unless i move to another state. And this is one of the most recent vehicles that our family bought from them. It belonged to my father and now is mine. Imaged attached
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September 2023 by Lucy Hancock
I came in briefly “window shopping” for a new car. I wasn’t sure what I was looking for but Mr. Jerry F. Was incredibly insightful and pleasant to speak with. He was professional very friendly and helped answer any and all questions I had about new vehicles and trade-in options. When I’m ready, I found the company and salesman I’d go see first! Appreciate the the great experience.
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September 2023 by Chris Hurry
Had a great experience at Merit Chrysler last week. I worked with Jerry F who was incredibly informative and patient with my questions. Jerry went above and beyond to make sure I felt confident in my purchase, thank you!!
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August 2023 by Jenny Shelton
My family has been going to this dealership for years. We travel from an hour away to get service done on our vehicles here, and this is our first stop when looking to purchase a vehicle. The staff are great, Wiley in sales is awesome and Brittany in the service department is always there to help. Highly recommend!
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August 2023 by Dinah Christian-Ervin
Look for Scott Smith when you go!He is personable, professional, and even more importantly he is honest.He sincerely wants to help each customer find the best auto purchase for their family.Couldn't ask for a greater guy.
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August 2023 by Zack Roper
Just had one of the very best experiences at Merit of Duncan. All the employees were help throug the process. Every step was met with professionalism and courtesy. I have to mention two members of Merit especially, Salesman Mr. Scott Smith & and Manager Sean Riley. Without their expert assistance and guidance this would have not been as smooth and easy. These gentlemen are experts in the industry and they will be the next two that I approach on all future purchases. WAY TO GO MMERIT, AND THANK YOU AGAIN!!!!
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August 2023 by Burneze Mullins
Wiley Balthrop has been my salesman for a long, long time. He is very good at his job. He always looks for what I want, even though I am pretty picky. I would recommend him to anyone and I am sure they will be satisfied with his professionalism as well as his humor. My latest purchase was a 2023 Jeep Grand Cherokee and I am very happy with it.
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July 2023 by Jeff Jackson
Great selection and prices as well, also the customer service was top notch, super friendly and informative salespeople! I highly suggest buying your next vehicle at CDJR of Duncan. Your money and time will be well spent!! ?
