CVS is a pharmacy that provides a range of services with mostly helpful and courteous staff. Customers appreciate the pharmacy staff, especially a pharmacist who has gone above and beyond during a recent transition, offering coupons and discounts that motivated them to stay with CVS despite past dissatisfaction with another pharmacy. The pharmacy's customer service is generally positive, with employees willing to assist, fix problems, and offer convenient services like adding money to prepaid cards directly at the counter, often without any fees. However, experiences with some staff members have been mixed. One customer rated the overall experience three stars due to an encounter with a young female associate who failed to acknowledge her mistakes and lacked friendliness. Another customer noted a rude and unprofessional interaction at the drive-thru Covid testing site, where the staff appeared uninterested and abrupt, which could be concerning for first-time testers. Additionally, there was a concern about safety practices during the pandemic, as one employee did not wear or properly handle a mask while working, despite the high number of Covid cases in the area. Despite these issues, the store's pharmacy remains reliable for quick services like Covid tests, booster shots, and prescription pickups. Customers enjoy the convenience of added services such as cash deposits and find small treats like Turkish cookies appealing. Though not always perfect, CVS generally serves as a helpful and accessible pharmacy with dedicated staff, especially in the pharmacy area.
