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September 2023 by lisa keel
We've been with this company for over 15 years. When they started switching over to 5g, the service starting being really awful. I've been to stores in Madill and Durant several times. Absolutely no help with my service. I've called tech support, no help. They just say we're in a poor service area and there's nothing they can do. So I'm now paying for cell service and only able to use WiFi calling. They absolutely do not care about they're rural customers. I am Soo fed up with them. Very frustrating.
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July 2023 by Sarah Cook
Josh has helped me 2× and is absolutely ?% amazing. Very caring and knowledgeable. Highly recommended!!
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May 2023 by Tonya Lippincott
I have dealt with customer service 3 times. 2 of those were great but whoever has a name that sounds like “Portland” should be fired. Not sure if that’s his name since he would not pronounce it where I could understand it. Was not helpful at all and was very hateful. He smarted off and hung up. But to the lady I called back and got to talk to-THANK YOU!! I would rate him -5 star.
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March 2023 by Dustin Dill
Mike and Shelli have the best Customer Service. Listening to customers needs and understating the service and account information. They have taken care of us each and every time we have entered the doors of that location. I will send people there anytime I’m asked about where to go. They service outage issues would never get taken out the store as it is not there fault my device and accessories have NEVER failed me from us cellular.
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January 2023 by Sandra Elaine Corley
we have been using US Cellular for almost 9 years would recommend them to our family n friends I want to Thank Alejandra at the Madill Office she has good customer service skills was a great help with our questions from their great offers to setting up our new phones again Thanks Alejandra keep up the great work ur going places Sandra & Danny Corley
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October 2022 by Rowdy Webster
Awesome service today
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August 2022 by Noone
We have finally left U.s.cellular, the folks at the store was okay , the service was horrible, found out they throttle and corporate will not speak about it . So we paid U.s.cellular off asked if we owed any more money , they said maybe 5 days and they would pro rate it . 2 months later after we are with another provider they send a email we owe nearly $250 dollars . We asked why . Corporate has decided they do not pro rate . So 5 days of service costed another nearly 250 . We paid them that rip off . Nothing against the store other than they knew the service was never getting better but they are told by corporate what to say even though corporate will throw this store under the bus and has several times . Long time customers means nothing to corporate as they are aggressive for new accounts, was told tech would return calls and never did . They had me believing that it would get better , even sold new phones that did not improve. Even in this stores parking lot I had no signal or internet service. One of the guys did look at my phone ,said he fixed it . Come to realize he connected it to the stores wifi . Would not recommend u.s cellular phone service
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June 2022 by Rylee OBrien
Terrible service. Will never recommend this service to anyone. I can’t make phone calls, my calls will end out of no where, everyone I talk to says they can’t hear me. Worst phone service on the planet.
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May 2022 by 2nd 2 none
us cellular has probably the worst service I have had to date, more dropped calls, failed messages then anything. was told when signing up it the best rural provider with very competitive pricing, seems so at first but when you are paying for services you can't use without wifi its pretty expensive to say the least, and when you cross the river to go into Texas may as well leave you phone because it's useless then.use them at you own risk
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January 2022 by Mary Turner
Awesome, super friendly staff
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December 2021 by Oscar Sweeney
Caution these people will steal!!! Been 4 months trying to get my money out of them.
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December 2021 by JohnMark Mercer
This is the worst store for customer service I bought a Moto z from them and they didn't even try to help me find a repair shop to get a new screen and she just hung up when I ask why they won't service what they sell or help find a place that would I'll never use us Cellular again
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November 2021 by Lesly Wells Nix
We got the new line added and a cheaper phone just as intended. The lady whom helped us was nice and helpful. She moved things around in the system to save us money on our bill. Took time to move things around a couple of ways even to see which was the best savings. I know sitting and waiting is annoying, but the savings and time she took in the end is worth it, too. We're happy customers today and that's what matters most.
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October 2021 by Jason Shoemaker
Horrible company in Durant I am trying to switch after years of being a loyal customer.
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July 2021 by E A
Worst US Cellular around. Took my phone in to have screened and the guy completely messed it up and they wouldn't fix it or return my money. Manager told me they would credit my account and never did. Complete lies. For better service go to the Madill location or the Ardmore location near the Game Stop.
