Verizon is a telecommunications company offering cell phones, wireless plans, accessories, and more. Customer experiences with service and support vary significantly. Some customers report exceptional and helpful service from representatives, describing it as above and beyond, which builds trust and loyalty, making them want to continue with Verizon instead of switching. However, other experiences are less positive, with some representatives described as put out, dismissive, and unhelpful, directing customers elsewhere. There is a noted perception that franchise store service can be inferior, with a suggestion to contact a company store for better treatment. Opinions on the wireless service itself are mixed. Some customers express strong frustration, describing the service as glacially slow and spotty, demanding fixes. The business model and management also receive criticism for being out of touch with street-level operations, characterized as a lot of talk but no proper action. Wait times, such as many rings before a call pickup, are mentioned, though callers are greeted nicely. Overall, while individual staff can provide outstanding assistance, inconsistent service and network issues are points of contention for Verizon clients.
Great experience was able to get customer service from someone that actually cared about the problems we were having. Edwina was great and made sure that our account was fixed!
June 2024
I worked with Edwina Kirk and she was the best help i could've asked for.
May 2024
Edwina was the best person I have ever experienced in a sales position. I didn’t want to ever come back to this store because the service was so terrible but today I took a chance and I am thankful ? I did because the service was exceptional and now I want to shop as well as continue with Verizon instead of switching... read full comment
