Verizon is a telecommunications company offering cell phones, wireless plans, accessories, and more. Customer experiences with service and support vary significantly. Some customers report exceptional and helpful service from representatives, describing it as above and beyond, which builds trust and loyalty, making them want to continue with Verizon instead of switching. However, other experiences are less positive, with some representatives described as put out, dismissive, and unhelpful, directing customers elsewhere. There is a noted perception that franchise store service can be inferior, with a suggestion to contact a company store for better treatment. Opinions on the wireless service itself are mixed. Some customers express strong frustration, describing the service as glacially slow and spotty, demanding fixes. The business model and management also receive criticism for being out of touch with street-level operations, characterized as a lot of talk but no proper action. Wait times, such as many rings before a call pickup, are mentioned, though callers are greeted nicely. Overall, while individual staff can provide outstanding assistance, inconsistent service and network issues are points of contention for Verizon clients.
Amazing customer service I went in there expecting to spend almost 600. I left there with a brand new iPhone 17 for only zero dollars and then of course I paid for a warranty a case a screen and a fast box charger amazing place.
November 2025
Trust the lady who served me was amazing !! The company is nothing without its people. Again, this lady was amazing that took care of me.
September 2025
Very good LTE and 5G network it’s better than Cricket and T-Mobile where I live
