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October 2023 by d j
Great service. Pleasant employees unlike chase and Bank of America. I am very pleased with them
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August 2023 by Jan Gotcher
Very nice facility and friendly pi
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July 2023 by Ashley B.
Had a fraudulent charge on my card while traveling out of town, so I cancelled my card. When I called for a replacement they said it would be 5-7 business days. I asked to overnight it and they said it would be $60. I told them when I lost my credit card, Mastercard overnighted it for free without asking and thanked me for being a customer. They said sorry, this is our policy. So I said, you can either overnight it for free or lose a customer of almost 15 years. They refused so as soon as I get home, I will be moving my money elsewhere.
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May 2023 by Jaqueline Cordova
Very Slow customer service
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March 2023 by Victoria Hall-Hooks
Nice Bank!!
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April 2022 by Hadhodwarax edw
Not very helpful, typical Edmond.
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April 2021 by S Rose
If you're looking for a bank to safeguard your money, keep shopping. I've been with Arvest for about eight years, and they used to be great. Periodically, their fraud department would catch nefarious charges to my account, which I was grateful for. Last fall, the thievery intensified. I had my card number stolen three times despite having an RFID-blocking wallet and not using my card at sketchy places like gas pumps or ATMs. However, this week someone stole $1500 from my account, and it didn't get flagged as fraud despite being a very unusual transaction for my account. Instead of treating it like fraud ought to be treated and reimbursing me straight away, the branch manager, Taylor, told me it could be up to ten business days for them to begin investigating and they would decide at that time whether I was entitled to a provisional credit. Imagine a bank deciding whether you're "entitled" to your own money that they let someone steal. The manager even had the audacity to ask me whether I had tried to contact the merchant to resolve the situation. REALLY?! She went on to allege that fraud has been on the rise since Covid, but no one I've spoken to who doesn't bank at Arvest has experienced anything like this. I've withdrawn most of my cash from my account now and went to a bank with a more competent fraud department & better customer service. I would recommend that others do the same. Your money isn't safe if you're banking with Arvest.
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January 2021 by stephen hall
This 4 0clock shut down is quite inconvenient
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January 2021 by Deanna M.
Taylor the district manager at the arvest bank on west Edmond road is awesome. A huge issue came up in regards to stimulus checks & Taylor resolved the problem & I left out very pleased. Would definitely recommend banking at this location because Taylor is there & if any problem occurs she will handle it. Been banking with arvest since the age of 16yr old so it makes me feel good knowing service is still A+..
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January 2021 by Bulldogdad1000
I have had it with showing up at the bank and they're closed. They've been closed for at least 6 weeks. So I drove to the other Arvest Bank in Edmond and they're closed as well. I'm ready to take my business elsewhere.
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September 2020 by brett howerton
Arvest bank just charge me five dollars to cash one of their customers checks arvest is the worst bank in the world I would never bank at an arvest.
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August 2020 by Yella Fella
The young gentleman working the drive thru today was courteous, quick and even made the upsale. He asked about who I was banking with and weather or not I was happy with them, not knowing my wife and I have been discussing leaving our current Bank. These little things really make the experience and puts your location ahead of the competition in our minds. Thanks allot!
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June 2020 by Chris O.
Don't bank here. Go somewhere else... Anywhere else. Their fraud department are hateful and absolutely no help. They get to determine how and when you spend your cash.
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April 2020 by John Pagonis
Love the service at the Kingston branch on Dan forth and Bryant . Earl is Amazing and all the staff .
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September 2019 by Mukesh P.
They donot know what they are doing, went get some change, asked for 25.00 bundle for one roller bill, first employee said he doesnot have a time and I am holding line , there was only one car behind me, than I call the manager and she said they donot give 25.00 one 's bundle , she did not sound too professinal,Bad customer service
