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March 2024 by John Hill
This company was very helpful and professional and did there jobs well and would definitely use them in the future if needed.
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February 2024 by Bonnie Patterson
They did a very good job. Didn’t have to wait to long for my car.
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February 2024 by Darrell Crochet Jr.
Went to have them repair the front drivers side, where a car hit me while was stopped. First issue was, the building had been remodeled, to enter from the side, but the handicap spots were left in the front, and all the roughly 20 spots between the entrance and the handicap were filled with employees cars, since I was the only customer there, according to the A.D.A. act of 2010 requires the handicap parking be moved to the new entrance when a commercial building is remodled..When the seemingly nice guy went out and looked at my car, he very rudely kept telling me, even though I had already verified my insurance would cover having the front end checked for alignment and damage because of where car hit me, "How insurance works" that the insurance would not cover inspecting the front end for damage, because the tire didn't show obvious signs of damage and argued with me about it, with out asking when the accident happen or if these were the same tires from accident or if the damage tire could have been rotated and is now in a different spot on car, I wish I could give negative score, they deserve one.Update, I hope you fix your issues but that is of no concern to me, I will never return to your establishment or any that carry the Bob Howard name thanks to the experience I had today.
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February 2024 by Lisa Smith
Clint was the best. He was prompt in his communication and always sympathetic to my situation out of his control. Appreciate his proactive efforts to resolve my claim.
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January 2024 by Roy Snow
The work they did was great and the staff friendly; however, you better not be in a hurry. I was five weeks out on what I considered minor repairs. Some of it may have been caused by my Progressive Insurance carrier!
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January 2024 by Roy Roach
Major request was handled very well. Auxiliary issues didn’t go as well.
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January 2024 by Jamie Davis
Justin was such a gentleman when doing my estimate!!! Appreciate the professionalism!!!
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December 2023 by Brandon Hook
Got me in and out within a month of time. I expected it to be two or 3 months. Work preformed looks great.
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December 2023 by Sheliah M
Great service and communication throughout the entire process.
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December 2023 by Scott McClure
During the Thanksgiving holiday break my neighborhood gate accidentally bumped the back end of my Acura when I had to stop to see a visitor at the gate. I made an appointment with bob Howard collision in Edmond and Justin quoted me four hours of labor work and an estimate of $266 to buff out a small bumper area this morning. I told bob Howard staff, I would need to get another estimate this morning and left.I noticed the new Caliber Collision location at nw122nd and Penn behind the car wash on my way home and stopped in to get an estimate this morning. The front desk staff was very nice and checked with her manager since I didn't have an appointment. They took a look at it and buffed it out. It only took them fifteen minutes! Cailber Collision is the place to get an estimate if you need a car repaired.Scott McClure
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October 2023 by Barb Hill
Justin Alford was amazing to work with. He was incredibly helpful and provided daily status updates via email or phone re the repair. He was motivated to get our vehicle back on the road. It was a pleasure to work with him!! Highly recommend Justin and this business.
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October 2023 by Chanel’s Corner
Brought my car in for a bumper fix/raise and he and the initial consultation was quick and very straightforward. He told me what he can fix. I ordered my parts so that when I come back from my trip it could be fixed. The week before my trip still no caller update, even though that was told i would receive, went on my trip for a week, still no call. Came back from my trip for a few days, still no calls I decided to reach out because 2 weeks I would think the parts were there. The parts were there. They dialed the wrong number… when I came in, he said, after discovering other issues, it was going to cost 10 times more than what I actually want fixed. I asked for my car back, unfortunately bought $200+ of unnecessary parts. I was upset how they couldn’t just fix the issue, but a local mechanic, I went to later, fixed the issue in 1 hour instead of searching for other things to up charge me for. I would think business is better than no business never going there again.Service: Body & Trim
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September 2023 by sanket panaskar
"This is utter nonsense!I dropped my car off at Bob Howard Collision Center Edmond on April 20, 2023. I am writing to request the attention of upper management or someone at the center. The center must be held accountable for their actions; this situation is simply absurd.It has been five months since I dropped my car off at the center, and I still have not received an estimate or any clear communication about the repair progress.Below is a timeline of messages and facts regarding the initial estimate discussions and updates:April 21 - "We will send you status and surveys."May 11 - "We will provide you with an updated status soon."May 12 - "We do not have approval back in the supplement." - They had requested an updated supplement. Initial estimate from BOB Howard Center - $3.7k. Initial Estimate from Insurance - $3k.June 6 - "We don't have an updated supplement from the insurance."July 28 - "We have updated the estimated completion date from 'Pending' to 09/30/2023."July 31 - "We are over the halfway mark! You are still on target for 09/30."August 1 - "The floor for the car is on back order, with no ETA."August 3 - "No ETA."August 8 - "Nothing has changed."Now, nearly four months have passed, and there is still no estimate.August 10 - I emailed them to return my car, given the extended delay. I inquired with other centers willing to address this issue. I told them to hand me the check. After an angry phone exchange with the agent, Douglas Mundwiler, he told me he would work on returning the car and deduct any holding expenses.However, instead of returning the car and check, the situation continued.August 21 - "We are nearing completion. If we encounter any delays, we will call you."August 23 - "Nothing has changed; we are still waiting on the floor, with no ETA."August 28 - "Good news, we have an ETA on the part, and it should arrive this week."There were no updates after that, despite the promise of an update in the week of August 28. So, on September 8, I presented two options in an attempt to resolve the issue.I asked them to hand me the check after deducting expenses, to end it peacefully.I suggested they hold the check until they have the necessary parts for the repair, trying to address the issue.However, there seems to be a complete disregard for people and their problems. I have already incurred more than $3.5k in rental expenses and still don't know where my car is, but there is no sign of even the slightest willingness to fix the car or be part of a solution.Again, this is the highest level of nonsense.September 8 - Email exchange: After my email, this is the status - "The parts did arrive, and we have started bodywork." When we delved deeper into it, we found more damage to your left frame rail. According to Honda repair procedures, other parts must now be replaced to facilitate the repairs. Per Honda, to replace the frame rail, you now have to replace the QRT panel. That’s the most significant part of this.I asked for an estimated timeline.Well, that is the problem. Based on Honda repair procedures, the estimate is only going to increase. It might even reach a point where the car could be considered a total loss. That’s the big problem, again, based on the procedures set by Honda.Total nonsense! After five months, you are providing this status, following our email exchange.September 8 - Message Update: "The bodywork is officially in progress. We will contact you when the bodywork is complete and your vehicle is ready for paint."September 11 - When I met with him, he provided the same update with no one available to answer my questions."The organization needs to realize that they are here to solve problems, not be the problem.I need a resolution and my car back ASAP. And I request concerning authority of the Bob Howard Collision Center to act on this matter on an urgent and priority basis.
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July 2023 by Ashley Brintnall
They have always been great to me during the rough times of dealing with insurance and just the stress of not having my car. This time my car was a total loss but times before they did excellent repair work and made her look just as beautiful as before the accident. I highly recommend them for your car repairs.
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June 2023 by Cynthia Mango
My car was parked outside on their lot during the April hailstorm and was damaged. The tech also told me he would repair a door ding on the passenger side I asked about. When I picked up my car the windows were dirty, the ding was not repaired. The tech denied stating he would fix the repair. I will NEVER do business with your establishment again.