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June 2025 by Chris Medrano
I was asked five times, either if I needed help or just a friendly hello. Then at self checkout the clerk came over and removed a security tag without me even having to ask. As I was walking out to parking lot I greeted once note. NOT a normal experience at other Lowe’s as I travel around Oklahoma. Great customer service
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June 2025 by T Bishop
We love Lowe's and next to our mortgage we probably have spent more money here than anywhere! The store is laid out nicely, the people are friendly, though sometimes it is difficult to find someone to help load or address the occasional other request for assistance. By and large they treat their customers very well and we are grateful they support the military! We also buy a lot of our plants here because some of the Lowe's carry really interesting and high end varieties of plants that other locations don't, so I assume ordering is controlled independent of each location.
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June 2025 by Robert Wilks
Typical day at Lowes,
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June 2025 by R V
Very helpful and go out of their way to help the people that don't know what they're doing
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June 2025 by Susan Mercer
I went to Lowe’s for gardening supplies. They have a wonderful selection of both in ground and potting soil. They also have a good selection of mulch and compost. They have an extremely large selection of plants and flowers and vegetable plants. The employees there are wonderful and extremely helpful
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July 2024 by Joy B
Love the are military friendly, and helpful employees.
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July 2024 by William Modrall III
Stopped by to get some landscape pebbles and found more things we needed too. Good selection of bird seed and easy to locate the items needed with the Lowe’s app.
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June 2024 by d j
Only reason this is a 5 star and not a 1 star is because of 1 employee. Davien was the only one who was nice and helpful All the other people in red shirts seemed to walk/ look away , and try to avoid eye contact Davien was busy but still asked if he could help me. 5 stars. Wow ?
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June 2024 by Tanner
This location was awful. I ordered drop ceiling material for pickup and when they brought it out to me it was bent and warped
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June 2024 by Simons Construction
Best lowes I’ve been too!
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June 2024 by Kevin Davis
One of the best builders supply in this area.
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June 2024 by T C
Have made several trips to Edmond store location on Kelly and always have excellent customer service a special thanks to lizly at the customer service desk, she goes far and beyond, strongly recommend moving her up in supervision. Only negative feedback is the self check out it’s annoying and inconvenient
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May 2024 by kent dobkins
Just a warning about online appliance delivery. Lowe’s uses third party company and if they drop the ball or mess up delivery the store cannot do a refund. You cannot manage or cancel the order like an Amazon order. The store or 800 cannot cancel the order. Takes numerous calls and pressure to finally get order refunded. Refrigerator went out so they gave us a 4 hour window for next day and then never showed up. Tried to deliver 2 days later after we had to go buy one and haul our self.
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May 2024 by Reath York
Closest chain home improvement store to where I live. Been coming here for years. Im usually an early morning shopper at this location and can honestly say Ive never had any timing issues. There is no line at check out at 6:15a.m. so Ive only been able to have good experiences. Using the app makes navigating the store much easier; I usually know where to look before Ive even made it into the store because of it.
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May 2024 by Kaci Compton Allen
A pleasant trip turned sour. We stopped into Lowe’s of Edmond off 2nd today to get some matching mulch to what was previously purchased at a steal of a price for our front garden bed. To our surprise we came across some clearance marked garden edging. Was $54 marked to $13 and some change. Not thinking anything of our trip total until on our way to the car, I glanced at the receipt to see we were charged $67 and some change for the edging. And that is with our military discount. Upon bringing it up to the cashier he said I can’t do anything about it and directed me to customer service to have them credit the difference. That’s a pretty noticeable $50+ difference. As my husband loaded up our items in the car I went to customer service where I was greeted by a rep to help me remedy the issue. The rep called upon someone in garden to verify the price of our edging who took an exceptionally long time to price check the item. During that time a teenage girl attempted to return/exchange an item for her mother who was in the car to no avail. The other customer service rep instructed her that her mother would have to come inside and show id for the exchange/return. Upon the teenage girls departure from the store to retrieve her mother both customer service reps began speaking poorly of her and chalking her frustration up to teenage angst. Then the mother comes in and shows id. She is clearly flustered but cordial in her interaction rightfully so as she stated she had 3 young children in the car and it was a bit ridiculous that she needed to come inside considering her daughter had presented a receipt for the return/exchange. When she left the building both customer service reps spoke poorly of her attitude and parenting style right in front of me a paying customer. I have two young children myself and I know I would be infuriated to learn that Lowe’s employees were speaking ill of me as a customer. Finally the garden center employee reported back to customer service that my chosen edging was placed in the wrong spot above a clearance tag. Mind you, there was 2-3 rolls of this edging in the location when we picked it up and I’m fairly certain that the clearance tag read correctly. The customer service rep then proceeded to say that she would call the manager to see if he would honor the clearance. After a 2 second chat he said no. I was then given no other options. Not a hey do you want to return this or exchange for something else just sorry you’re out of luck essentially. At this point I was so frustrated with the interaction I just took the edging and left. I didn’t have anymore time to spend communicating with people that clearly do not care about their jobs or the customers that they serve. I mean if the customer service reps are talking crap about employees and their parenting styles and another employee is walking past the customer service desk on her personal cellphone, it makes sense that the manager probably can’t be bothered to put his Instagram scroll down from his air conditioned office long enough to come out and help his employees/customers. This is not the first time I’ve been surprised at checkout by items marked with mis-advertised prices. The same thing happened about 2 months ago with a water hose. It’s clear that Lowe’s does not value to tidiness of their stores or customer relations at all. After having purchased thousands of dollars of flooring from the establishment, I am beyond disappointed. I think we will continue to utilize Home Depot of Edmond off broadway for our weekend home improvement trips from now on. We visit there frequently and have never had anything close to the multiple negative experiences I’ve had with this Lowe’s location. In addition I can assure you that I will share my experience with anyone who is willing to listen to ensure they spend their money at a business that will appreciate them doing so.
