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February 2024 by Vanessa Stanley
These guys were so helpful with moving our go fast camper from truck to truck! Super smooth transition!
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February 2024 by Alex Edwards
(Note read attached addendum below)I have unfortunately had a repeated negative experience. I took delivery of my black rubicon gladiator and brought it in freshly detailed from delivery for a warn platinum winch, a metal cloak game changer lift , bead lock wheels and 37s. I gave half down on a $16,000 job and asked that they please keep it inside and clean. I was assured that they would. I returned to find it had bird poop on it and had been rained on and parked in the mud. The interior driver side door sill was also scuffed up. I called later to explain that I didn’t appreciate this and asked that they take better care of it next time. I was assured that they would. The vehicle was detailed yet again. Fast forward a few months and I choose to regear it and put in new axles as it was getting around 9mpg after going from 34 inch tires to 37’s.. I pay half down on a 6k job and am told that it would be available for pickup on the 23rd. I asked if they were sure this day would work as I have an inconsistent work schedule and may not be able to pick it up later. I asked them to please keep it inside and clean. I was told through text message that the vehicle would be kept “inside and warm.” I eventually am contacted and told that they are missing a part they ordered and they could use a used part from my current axles but they would charge me extra labor to do so. I explained that I wasn’t paying extra for someone else’s mistake. On the 26th of December they let me know that the vehicle was done and that I could pick it up. I was told to drive the vehicle very gently so that it could break in the gears with a proper wear cycle. I came to pick it up and found the vehicle sprayed in mud all the way up the mirrors, to the tail lights. When I asked why this happened if they kept it indoors and warm as they promised they would. They then tell me they actually only kept it indoors at night despite the “inside and warm” claim. They said that I could bring it back when I get back from my work trip in a few weeks and and after I have time to start putting in the 500 mile wear to have it detailed. So I guess maybe close to a month from now I can have the mud removed from what was a detailed vehicle yet again or just fix their problem myself. I guess I just need to get use the idea that despite repeatedly asking them to take care Of my vehicle and being reassured that they would along with over $20,000 in work done I guess I just need to expect that any detail work that is done before it is delivered to them is going to come back trashed. At this point I really wish I would have taken my business elsewhere.Addendum~ after this review Mike reached out regarding my experience and offered to have the vehicle cleaned and discussed the matter with employees at this shop since then I have had additional work performed and have been happy with the results. Sometimes mistakes do happen and sometimes communication between employees and management isn’t always as efficient as we all hope but they did come through and address my past negative experiences in a professional manner.
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February 2024 by Carolyn Nolan
Exceptional! Friendly staff that went above and beyond to get my daughters car fixed and safely back on the road with working headlights!
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January 2024 by Eric Mason
So happy Russell was able to take care of me!! I had him order an AirLift kit for my 2021 Ford Raptor. Great Service, Great Price!!! If you ever have a question ask for Russell!! He makes your experience great!!!
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January 2024 by Colby Rose
These guys are the real deal! Michael & Russel always go above and beyond helping me keep my jeep in excellent running condition. They are honest & never try to over sell. You're in good hands here!
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January 2024 by Jared Thurman
Would give zero stars if I could. I called and ordered a tire for my truck through them. Immediately paid the down payment for the tire. I took the wheel and tire off of my truck and took to the shop myself to have the tire installed on it. After a few hours of nothing, I called and they informed me that they scratched the wheel installing the tire. I told them where to order a new wheel and they said they would figure it out. Fast forward a few more hours, still nothing from them. Finally the “manager” calls me and gives me my options. Says I can either leave the wheel with them yet another day and miss work or they will take $60 dollars off of my bill to cover the polish job to fix it. I finally speak to the owner of the company and after arguing back and forth he finally decided to take the wheel right then and have it fixed. He gets the wheel fixed and delivers it to my address and I paid the remaining balance on the account with no problem. Looking at the wheel today, the wheel is covered in scratches and the scratch the put in the wheel that was “fixed” is now just a polished deep groove in the aluminum. The owner stated that the scratches were there before they worked on the wheel and they cleaned and took before photos but he somehow can’t provide me with those. He then sent me a picture of the scratch they are claiming they did and you can clearly see the rim was never cleaned in the first place so their claim of the rim being scratched already was a lie. It’s been nothing but lie and excuse with the owner of this company and my $1000 aluminum now has to be fixed out of my pocket. Save your money and go elsewhere. I can Assure you all the other reviews are probably true.
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December 2023 by Daniel Melott
We called and spoke to them about replacing the seals around our Jeep Doors. Was told they would be able to replace them on Wednesday in time for the Holidays and a drive to Texas later in the week. After dropping it off Wednesday morning they called and said, “Yes, you need new seals. We can not have it completed until Jan 2nd”. Go figure, what we brought it in for is what they found.Unable to stay true to their word, we went and picked it up to have it done at another place. They STILL charged us $120 just to look at it despite the above.Simply trying to support a local business and this is where we are.
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December 2023 by Mike O
Outstanding work and customer service. Mike is great and the whole team is very knowledgeable and helpful. Highly recommended, I wouldn’t think of going anywhere else.
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October 2023 by Factory Direct Flagpoles
Great folks! They have helped us with outfitting our work vehicles with upgrades and accessories to make our workdays more efficient. Blake and Mike are always very communicative, knowledgeable, and professional!
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September 2023 by Daniel Latiolais
The whole team is great. Mike got me set up with the right gear and reviewed the gear with me. This is my second time going to them to add/modify my truck.
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July 2023 by Ian Coley
Took a tire in for a patch. I guess they couldn't be bothered to patch it right and they just put a plug in it which failed the next day. Now more time off work to take it somewhere that will do the job correctly
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July 2023 by Adam Davis
Brought in my jku for an alignment after severe death wobble. I had installed new steering kit only to find out several components were not strong enough to support said mod. They got that taken care of as well as a few neglected pieces. Jeep is handling better than it ever has. Very happy with they way things are running post some love from Mike and his outstanding team.
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July 2023 by Trevor O'Dell
They were very professional to work with. They kept me up to date on the whole process. After I took delivery on my vehicle work was very professional.
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July 2023 by Eric Morehouse
Super helpful, took my teenage daughter and her truck in for an estimate on shocks.She's saving up and will be back after she has the money.
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May 2023 by Darrell M.
Offroad Addiction regeared my Gladiator to 5.13's and they did great. The team was very helpful. I even brought my Gladiator in on a Sunday when they were closed. There was a staff member in the back, and he let me park inside the building for the weekend. I live 1.5 hours away. I will be going back in the future.
