Urban Retreat Salon is a business that offers various services, including hair highlighting, cutting, and styling. Many customers have praised the salon's talented and passionate stylists, such as Lauren Poling and Kali Cady. Lauren has provided great results for hair highlighting and cutting, while Kali has been commended for her exceptional skills and dedication to her job. On the other hand, there was an instance where a customer's experience was disappointing. The customer felt uncomfortable and unhappy with their haircut, citing that the stylist was unfriendly and did not communicate effectively. The customer's hair was cut more than they requested, and their bangs were styled in a way that caused them distress and embarrassment. However, it's worth noting that the salon's management took customer feedback seriously and made an effort to address the issue. The customer reported that Jennifer, a representative of the salon, reached out to them to apologize and work towards a resolution. This showed exceptional customer service and a willingness to listen to customer concerns. Overall, Urban Retreat Salon seems to have a mix of positive and negative experiences, highlighting the importance of effective communication and customer service in a salon setting.
Had a great experience with Lauren Poling for hair highlighting and cut. Love the results! She has also cut both of my teenage boys’ hair and have been very happy! Definitely recommend!
February 2024
Kali is the absolute best! I always leave there satisfied and feeling beautiful. My family and I will continue to go to her.
February 2024
Always a great experience here with Kali! I am always happy with the end result.
