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January 2024 by Lindy Bullock
While the rooms were clean and the front desk was semi helpful during our stay 2 other guests continuously called our room to complain about noise. When I mentioned this to front desk they said they'd handle it. The calls continued until well into 3 am. Front desk did not assist in the matter and simply told us at 4 am that they would eventually stop.
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December 2023 by Jordina Buhay
It was serviceable. The rooms were old and run down, but they were clean. Check-in service was friendly.
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November 2023 by Mackenzie Fenton
We stopped off while driving cross country at the Hampton Inn in El Reno, it was late and we were exhausted. The service we received was unmatched. Steffy helped us out getting a room, she was so friendly, helpful and welcoming! The building is nice, clean has everything. Our room was great as well. Everything you want in a hotel room. Would definitely stay here again and will likely check out other Hampton Inns along our route after our experience checking in.
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November 2023 by Brittany Ulshafer
Room was in fair condition. After we checked out they decided we smoked in the room. Then they charged not one time but twice for incidentals of 272.00 each time. We went to sleep immediately upon check in at 2 am in the morning after driving all day. We rushed in the morning to be out at 9 am. Barley even messed the room up. We don't even smoke cigarettes and now being charged for 2 charges of something we didnt do.We have not smoke what's so ever since we have been in our 20s. Umm we are 40 now. We call to settle this but no manager is available and can't seem to call us back. The front deak wants to be snarky and rude and tell us there hands are tied. We are now opening a case with cooperate to settle this. I can tell you for as long as we stay with this franchise I am shocked by this particular hotel itself. They can't seem to get there story straight either. It was first just housekeeping that called the front desk and then they made the charges. So no actual manager inspection them they tell me when I call them back the manager did inspect the room. So this should all be logged and in an incidental report they can't come up with. Maybe the desk clerk messed up rooms hmm?? This needs resolved because it is unprofessional for a hotel to do business in this manner.
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September 2023 by Jessie Browning
BED BUGS LIVE HERE! AfterPosting this review, I have found references to other guests seeing and reporting bed bugs in their reviews on Expedia, Google, and Priceline. Some are more than a year old. And I have videos to prove these nasty buggers are still sharing the beds with guests.It looked pretty clean but then found bed bugs while checking out after two nights. Live, crawling in bed under pillow. Have four small bites as of today. The ladies at the front desk were nice, took videos and pics of bugs and gross stuff in fridge, but kinda grossed out and admitted they didn’t quite know the process said they’d comp our room even if it got them in trouble. When we started inspecting everything we realized how dirty it was along the floor and between bed and wall. Expired and oozing food in fridge. No manager on site (Sunday morning) so while the two ladies tried to be helpful, they took way too long comping our room and were very nervous about the whole situation. Asked to talk to manager on the phone like they were, was told we can’t. Haven’t heard back from insurance company who I feel owe me a vacation day salary and cleaning/debugging reimbursemen since I spent all day debugging on our return.Noteworthy details: Bed bugs.
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August 2023 by Chuck McCracken
We come to this town / Hotels area to not get "into The City". Been here several times & will return !! Great food & quiet rooms. Has several restaurants nearby, too! You must come here!Rooms: Clean ...shower is large...shampoo smells great...beds & TV are nice.Food & drinks: Great & fresh offerings....
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August 2023 by Jackie Raney
Love this place. So peaceful and quiet. I always enjoy my time alone once a month.
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April 2023 by William Rodriguez
Love everything @ this hotel. 2000 ft or less you have 7 restaurants walking distance. Breakfast was awsome,Front Desk, I mean 4star plus.....
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March 2023 by Anita Burns
Clean hotel, nice staff.Decent breakfast but during the week, the attendant burned the potatoes scorched the omelets.Stayed multiple nights and requested housekeeping. They did a nice job of tidying my room.
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January 2023 by Mona Lisa
I'm rating the room 3 stars because the cleanliness of the room was below standards. I found hair in the shower that did not belong to me. However, the front desk service goes above and beyond.
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January 2023 by Shelly Hite Quinn
Let me first post my review from their sister location….I normally wouldn’t write reviews but this experience was the worst I’ve ever had and since Stephanie (the woman who answered my call) refused to let me speak to a manager, this is my next best thing. Yesterday we were meant to check in with this location but we made a mistake and booked the wrong location. My husband is active military so he didn’t receive the confirmation due to being in the field. I called and informed Stephanie of our mistake and asked to please cancel our reservation…that we were currently checking into their sister hotel in El Reno. Thankfully I had our call on speakerphone since we were at the correct location and Leslie (the lady who was checking us in) asked me to ask them to please wave the cancellation fee. Stephanie informed me that she would not be able to cancel and we would be charged the entire stay!! I asked if I could speak with her supervisor/manager, she informed me that I could only call a few 1-800 numbers. Not only was she extremely rude to us but when Leslie asked to speak to her, so that she could help us, she was then rude to her as well. Leslie then called Hilton honors (since we are members) and they transferred her to the person who not only apologized profusely but canceled our stay and didn’t charge us a cancellation fee. I would NEVER recommend this location due to the horrific customer service by Stephanie.Now with that said…Leslie is absolutely amazing! She went above and beyond to help us! Not only that, she understood that mistakes happen AND what it’s like being in the military. I couldn’t thank her enough! Next time we come here this will be our home away from home!
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January 2023 by carla Mccauley
Very uncomfortable beds small rooms and I believe they have bed bugs stayed 2 nights and ended up with some bites on my arm. Overly expensive was noisy I was not impressed and won't be back ?Noteworthy details: They have bed bugs do not stay here.
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January 2023 by Lacyn Keller
Pool was not working, they don’t have extra towels! Half the outlets don’t work! The Faucet to the sink and shower fell off! One elevator was broken! Ps, you have to schedule room service! On the good side the breakfast was delightful!
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January 2023 by Summer (HTD4Life)
I work in El Reno and live elsewhere. I have been staying here for a year with my company. Over the time I have stayed here the staff has went way above and beyond to make me feel like family. Sometimes I work several days out in the field and I usually get a call or a text asking if everything is ok with me. When my wife comes to visit they treat her like family. Very comfortable beds, very clean and over all a GREAT place to stay. Thank y’all for everything you do to make my time away from family as good as possible.
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January 2023 by Ricardo Lazo
Front desk desk rude and unprofessional. I tried calling the front desk before arriving and it sounded like someone answered and quickly hung up the phone. Definitely, not something I would want to deal with after traveling many miles. After calling a second time, I was attended by the most unprofessional and rude front desk receptionist. Decided to cancel my reservation and book my stay somewhere else. I will definitely avoid this Hampton hotel or at least interacting with the late shift staff.
