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January 2026 by Emily B.
A man named Bryan was rude and felt discriminatory while I was trying to make a return here as I have done many times, first time I've seen him. I asked if I should make the code bigger and brighter and he said oh yeah duh too dark way too dark and then just walked away from me. He then continued to ignore me to help a male customer who he was much more polite and respectful too. I can only feel as if he was being rude because of my appearance and do not appreciate it. He also refused to take my return because I asked if was too dark again.
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October 2025 by Mary VonTungeln
I will never go anywhere but here! Brian has taken care of me several times. Brian at the UPS store inside Canadian Valley Pharmacy in El Reno, Oklahoma gives me the best customer service experiences every.single.time. Brian is kind, works quickly, and always solves all of my problems with a smile. Can’t say enough good things about him!
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July 2025 by Tadan B
Horrible UPS store if you ship something from here there's a chance it's not going to get packed up and shipped worker claimed to know what he's doing but left a package behind.
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March 2025 by Marsha Schnider
This UPS Store is so convenient and the staff is very friendly.
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March 2025 by Demetrius Parrish
I purchased 250 business cards that would have cost me around $30. I was told that there was a $20 rush fee . I paid around $50 for 250 business cards. The cards were printed on regular printer paper. The cards are very thin and abnormally large for a business card. I can’t return them so I’ll have to keep them, but I will no longer be using their services again.
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September 2024 by Skyra Wade
Bald guy has anger issues
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July 2024 by Karina Huizar
It's so nice having a UPS in El Reno! I have printed so many things before. Birthday cards, long legal documents, fun prints for birthdays, etc. I return all of my Amazon packages here without an issue. I have had passport photos done here and they're really fast about it. I also use their notary service every time I need my voting ballot notarized and they're always really nice about it. I once needed my ballot notarized and the notary was on his way out and when I called, they said they'd wait for me to arrive to get it notarized. Thanks, everyone!
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July 2024 by Mr. Smith
Unfortunately, I can't give this a lower score. I can also say that I would NEVER RECOMMEND using them to ship your packages. I like many of you have seen the ads/commercials for the Pack and Ship Guarantee they offer, so thinking it was a safe bet to have them pack and ship something. I decided to spend the extra money to have them do everything for me. However, I couldn't have been more disappointed...The package arrived damaged, the box and packing itself they used were awful. I literally spent almost $150 on the packing and shipping through them and all they put was a layer of bubble wrap on it! Like what? This is a "professional" packing and shipping company and they protect my package with a layer of bubble wrap?! So, what did I do? What any of us would do... try to get that store to stand behind their Pack and Ship Guarantee... However, again I'm the one disappointed and at a loss, I took it step by step. I documented everything, including photos, receipts, and sent it in. They then wanted me to spend money out of my own pocket again to get a "repair estimate" on it, at the promise that they will reimburse you up to $100. However, not only have they NOT done that after I sent that in, they still denied my claim, I then go through the store and even try to get in touch with the owner! The owner or someone named "JS" basically told me they are not at fault. HAHAHA, THEIR PACK AND SHIP IS A SCAM! Don't use them or you basically lose out and then get treated like you aren't the victim.
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June 2024 by Tracy Clayton
This store is very convenient and efficient
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May 2024 by Rachel Hudson
Excellent service! I got invites printed off here and everyone went above and beyond to make sure they were perfect! They were all very nice and accomodating. I also love taking packages here to return. They are always very fast and make it so easy! So nice having their services in el Reno!
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April 2024 by David Saxby
It was the best customer service experience we had while we were passin through El Reno. gThe guy was a pleasure to talk with. He made it fun experience. Both my wife and I agreed it was the best service experience we've ever had in a UPS store. We needed to notarize a dcoument and over night.He made it a quick and panless experience. I wish the UPS store in our community had this guy.
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April 2024 by Leota Givens
Bryan was super helpful!!
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April 2024 by Esther Nez
5 stars for employee B. Beasley. He is always very friendly, courteous and respectful. He provides excellent speedy customer service at every visit. This young man deserves a much deserved raise. KUDOS!!!
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January 2024 by Skyland Wade
The old bald guy is rude as can be. I guess he’s the only notary? Does he think that makes him special? Dude… learn customer service, Bryan.
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August 2023 by Joe
Not very helpful and they lied to me when trying to send off an amazon return . I wont be going there anymore.
