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February 2024 by New Starr Survival
the worst ever. You can not call the Enid location on the phone. I tried for over an hour. Spoke to someone in India. English was impossible to understand. Started over and yet again a rude lady that was cutting in and out and finally hung up. Terrible system and people.
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December 2023 by Rachel Name
Won't answer the phone and i have had problems with my checking account. I am thinking about changing banks
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July 2023 by Matthew Womack
Stopped by Bank of the West today to cash a check written by one of their customers (I am not an account holder). They were charging $10 for the service. No other bank that I’ve worked with does this; Stride and Security National don’t for sure. They said that I should come open an account to avoid the fee- no thanks!
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June 2022 by Michael Thomas
Very slow service.
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April 2022 by Cynthia O.
Closed our account for no reason given and no my husband's social security checks will be delayed for two months!! Horrible bank communication in Enid Oklahoma Don't waste your money and time with this bank!!
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February 2022 by Tina Hopkins
Been on the phone with 800# for an hour and a half still on HOLD have been trying to call the branch no one will answer the phone there either
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July 2021 by Patrick Riemann
Employees are lazy and service is extremely slow! The lobby is always randomly closedThey always have someone new that knows nothing! Also the highest interest rates around!!!
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March 2021 by ok73ps
The only reason they get two stars is because of the employees at our local bank, they're great! Their bank hours are terrible, lobby is still closed and drive through hours are 930am-4pm......what an absolute joke. The rest of the state is moving on and getting over covid, while BOTW continues to give its patrons the shaft. Their customer service call procedure must have been developed by a tenured employee with job security because it's impossible to select the correct sequence to actually get to visit with someone about any issues.
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March 2021 by Amanda Wolchuck
Always seems to be closed lately. Which is very inconvenient.
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February 2021 by Dick Reynolds
Worst bank in Oklahoma they can’t even answer there phone trash
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November 2020 by Neil Rickston
The absolute worst on the phone customer service. They transfer you between multiple people and ask questions that you don't know the answer to, not to mention they shouldn't even have said information. This only started happening near the beginning of 2020. If they want to keep there customers, they better start by remembering how to run a bank.
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April 2018 by Rick Phillips
I don't know much about this place. I used to bank here when it was under a different name, and they always treated me very nicely. But since they have been taken over by Bank of the West, I haven't been in. But it is the same building, which is always neat and clean, and if they had the same people than they are very friendly and courteous. It's a good place to bank.
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April 2018 by Shelley C.
This is Bank of the West. I bought a house through Commercial years ago, so I've been a Bank of the West customer ever since they took over in Enid. I like the convenience of banking in my hometown or leaving the state and still be able to bank somewhere at a branch location. I've moved back and forth between 2 states without a glitch. I also enjoy free checking and no fees. With my hectic life, it's nice to know I don't have to budget fees into my account at the end of a short cash month.
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February 2018 by Shanon Frye
Friendly staff. Always greeted with a smile. They always help me in every way they can. I'm Very pleased. Thank you Bank of the West!!
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May 2017 by Bre Brummel
Worst customer service.