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February 2024 by Toni Hadley
They were great they handle the exchange I needed that taken care of and I got the rest of the order picked up yesterday and everything
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February 2024 by Lisa F.
If I could give a 0 star rating I would instead of Lowes in Enid We go to Home Depot in OKC enough said?
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January 2024 by Clifford Darity
Always good service
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January 2024 by Albert Johnson
Adriana was big help for me today at Lowe's I had a leak problem and didn't have a clue what I was looking for Adriana was a big help solve my problem thank you again Adriana thank you for your help
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January 2024 by Keeyante Prince
People are nice lots of young guys and girls work the information desk
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January 2024 by Joe Kelley
My time is too valuable. When you make a $1K + purchase and set up delivery, the company should do what they say. When we had issues with a faulty washer they took it back. Then, I had to jump through hoops just to speak with someone about getting a new one delivered. The customer service is horrible. I’ve been a loyal Lowe’s customer for a long time and keep records of every purchase. They’ve gone way down hill. It all started during the covid plandemic when they started limiting military discounts to small purchases only. No discounts on appliances.Edit: The delivery guys brought the new washer to my daughter’s apartment and told her they were under time constraints and wouldn’t hook it up or test it. This is inexcusable. I paid for them to deliver and hook it up.
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January 2024 by kaleb cain
Don’t bother shopping for anything from the Enid Lowe’s they won’t have what you need and it will have to come from Oklahoma City anyway. I ordered a new washer and dryer because they “stock very little in store now”. After the transaction was complete I was assured I would receive a call the night before confirming a delivery time (no call was ever received). However, I checked the Lowe’s app and it said they would be arriving between 4pm & 8pm which wasn’t a problem so I continued my plans for the day when I received a call at 2:00pm saying the delivery truck was 5 minutes away (this was an inconvenience but it wasn’t the delivery drivers fault the app was wrong). I accommodated the delivery company without complaint and the washer and dryer was delivered. Later we started doing our laundry and things were going well until they weren’t. The first load was washed and ready to be dried and upon start up the dryer is making a horrific grinding sound so I contact the store who offers little, to no assistance and they proceed to forward me over to XDT (the delivery company) XDT then tells me that it would be 2 days before an exchange could be made and then explained to me they will first pick up the defective dryer return it to the ware house and a new dryer delivery will be set up with a 2 day turn around period. It’s a complete and unnecessary burden on the customer a customer has paid thousands out of pocket just to be told that they will have to wait another 6 days for a replacement product, and arrange schedules for 2 more deliveries. I will never recommend the Enid Lowe’s for any product. Especially, if the said product has to be ordered!
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January 2024 by Tiffany Claunch
I waited in lumber dept for a good 10 mins. Asked my mother to stay put while I went to customer service desk to get some help Waited another 10 mins. Finally I bought the piece of plywood I wanted w/o being cut hoping it would fit in my vehicle. Unfortunately I didn't so I had to go back to customer service desk and get a refund. I wanted to fix my mother bookcase for her. I refuse to shop where people refuse to do their job.
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January 2024 by 7 ten
Very Slow service here.
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January 2024 by Skylar H.
Lowes Companies takes zero responsibility when it comes to defective appliances. I recently purchased a new major appliance and it was delivered with existing damage that not only made the unit unfit for its intended purpose but also irrepairable. The store cites a 48-hour return policy and will push you to go through the manufacturer's warranty process. It is apparent to me through this experience that Lowe's first and only priority is their bottom line. Lowe's has channels to refund damaged items and be reimbursed from their respective manufacturers, that however takes time that they don't want to spend, but more importantly it costs them money. They can't sell a repaired appliance at full price and will then have to heavily discount it to move it. Their solution is to institute a new 48 hour return policy and transfer the burden of the manufacturer warranty process onto innocent consumers. 48 hours is, to any reasonable person, not a reasonable period for major appliance returns. Lowe's knows this and it is by design. Lowe's assumedly took losses through the pandemic and their solution to mitigate losses on appliances is to shorten the return window to a period so short that no one will be able to return an appliance to them. Lowe's Companies Inc. and this store #0205 specifically do not stand behind the products they sell, they refuse to acknowledge any sort of responsibility or implied warranty of merchantability and expect consumers to just accept defective merchandise. It is apparent that Lowe's does not want to deal with the innate difficulties of being an appliance dealer, such as returns and RA's and the losses that inherently come as a byproduct of appliance sales yet they will happily accept the revenue that the appliance department generates. My best suggestion is to work with a local appliance dealer who both understands and accepts the corporate responsibility and fair business practices that are required to deal in the appliance trade.
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December 2023 by Micheal Peterman
Great customer service ?
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November 2023 by Kendra Demings
We recently ordered new windows for our entire house. An associate by the name of Kit helped us with our order. He was so great to work with. He made the experience way easier than I thought it would be! They arrived exactly when they estimated them to be ready. Red helped to load them up for us. He was super careful with the windows and did a great job of making all 8 windows (including a really large one) safely fit in our vehicles. Definitely A+ customer service from both of these gentlemen!!
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November 2023 by Jesse Wristen
The Lowes in Enid is on it with organization skills. And having the stuff on had that you need. Definitely saved me a 2 hour trip or waiting on 7 day snail mail for a Schluter drain adapter kit for a shower. The organization of the product is on point.
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October 2023 by David Gibbs (Dave)
Ya'all know it's a hardware store & so much more, right? And besides a hardware store, they have cleaning supplies, yard equipment, garden equipment.... I do mean there's a little bit of everything in this store! And I'm not just saying that because I worked here for a couple months. ?
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September 2023 by Kathy Bullard
Why is it so difficult to find someone to help you in the appliance and countertop area of the store? Workers avoid eye contact or just acknowledging customers. Some are too busy visiting with coworkers to notice.
