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February 2024 by Mandy Dae
Thank you for coming all the way out and helping me replace the windshield.
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December 2023 by Hannah Hahl
When trying to make an appointment, you get told you can only do one online. Make one for a week out give them all my information on my vehicle, quote was almost $600. An actual person called me five days later to say that they can’t find the glass for my vehicle and tried to cancel my appointment. I had found glass and was going to get it, but they would have to push my appointment out and it would be labor only but did not quote me for it. I went ahead and just cancelled and found a better place to go instead.
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September 2023 by Mary Sweet
Excellent work! Staff was timely, helpful, and kept us in the loop when changes to our appt needed to be made due to factors outside of their control occurred. Great experience!
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August 2023 by Christian Munoz
This team at safelite were GREAT to work with. Went through the BIGGEST headache coordinating with different agencies in order to get my car repaired. Brenden and Gerardo both went ABOVE AND BEYOND not only with getting my car repaired expeditiously but also helping me coordinate with my insurance and safelite corporate. This safelite shop is definitely one you can rely on.
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August 2023 by Cheryl Valentiner
I gave only 4 stars because what should have taken one day to install a windshield at our home........ turned into a two week ordeal.The installer that came to our home didn't have the correct trim (it's an older car). So after three appointments, one cancellation plus one trip to verify the trim needed (total two trips to their office) and two weeks of delay, our windshield was finally installed. This delay interrupted our visit with our daughter we hadn't seen in 5 years. In addition, as we were giving the car to our daughter, it put us close to not having the car ready in time for her to take the car home. We had to interrupt her last day with us to take the car to their office one final time, which is 40 minutes one way, the day before she was to return home! I'm glad they were able to complete the install but... Something simple turned into stressful production.The good news is, the actual install when completed was excellent. The employees were all very nice and did try their best to make this all come together in time... I just didn't need the additional stress at this time.Because of the employees friendliness and the actual install, we will use them in the future.. just hope it goes smoother next time.
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March 2023 by Don Beyreis
Had an appointment and left in just about an hour with a new windshield. Efficient and friendly
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November 2022 by Hunter E.
Horrible customer service, I had to run out for at most 5 minutes to get my little sister off the bus, within the 5 minute timeframe the technician came and without giving me a call or a message he just left. And I got a call a minute later from a women (Donna) telling me how there was no car in the driveway and the technician had to go to a different job and I can reschedule for a week later. Now I don't know about anyone else but with my business if I went to a customers how's and the weren't there and I left without contacting the costume before I left I would be in serious trouble, and her saying he had to leave for another job isn't acceptable, there wouldn't have been any difference from him staying at the job he was supposed to do for maybe an extra 2 minutes to going to the other job. And by the time I called Donna in taunton back he would've still been in my neighborhood. I would recommend not using safe lite, I would recommend using a local company that cares.
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October 2022 by Brian Wilson
Professional people an explanation of what was done was great.
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May 2022 by Jeff D.
The technician came out on time to my place of work and made the repair. The process sealed the crack that was made from a rock hitting the windshield on the highway and from the looks of it, should last a long time.
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May 2022 by Buckwild 65
The first windshield installed leaked water, the warranty work was done correctly. But they lost the nut to my passenger side wiper blade arm, instead of going to NAPA and replacing it they decided to use GM parts, 2 weeks waiting on the part then the nut was the wrong size , so they had to reorder. I finally took it to the NAPA store on Willow St. they helped fix it in 5 min. Next time I will use Rock Island Body Shop, fir glass replacement .Service: Auto windshield replacement
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May 2022 by Mario Hernandez
Professional services and great customer service. Brenden and Gerardo are awesome assets to this company and should be recognized as irreplaceable employees.
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March 2022 by Wade Burleson
Mike Johnson at Safelite's Call Center went "above and beyond" in tracking down my warranty with Crystal Fusion. He not only worked for two hours on the project, he called me back with details, and then followed up two days later to make sure I had my appointment. The Safelight Crew in Enid, Oklahoma, have done an incredible job in replacing my windshield. I would give Safelite Auto Glass 10 stars if Google would allow. The Customer Service, professionalism, and follow-up were superb. I give them my highest possible recommendation.Service: Auto windshield replacement
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November 2021 by Becky Jenkins
They fixed my windshield and it was a great time saver! The repair was perfect!
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September 2021 by Dillon Garcia
Jacob and his crew at this Safelite location were great! Very professional and explained the whole process to me. If I ever encounter anymore chips/cracks in my windshield I am coming back no questions asked.
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July 2021 by dan wolf
I have no complaints on time and did a good job