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November 2023 by Shad Cox
I will not buy a vehicle here again the dealership is shady and little scammy. I bought a 2011 F-250 was told it was fully inspected and nothing wrong with it and was a great truck. I bought it and 2 days after having it I noticed oil leaking on my driveway . I took it into two different ford dealership mechanics, and both confirmed major oil leak top and bottom gaskets leaking the cost was $4800. Both mechanics said there was no way this dealership did not know about it. Stevens said the only inspection they do on used vehicles are safety inspection but that was not what I was told when I bought it. Stevens ended up pay for half of it but should have paid for all of it. I will not buy from here again nor will I recommend it to anyone.
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November 2023 by Roland Von Schriltz
I had a very satisfying experience getting my oil changed. They were professional, friendly, thorough and prompt.
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October 2023 by Jeff Jones
The original salesman that I was dealing with over the phone came down sick on the day I went. The salesman that I felt with in person(Matt) was great. Everyone my wife and I dealt with and spoke to at location was polite and professional. They weren’t pushy it was a very laid back sales environment.
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September 2023 by JH Woolverton
The team here is so friendly and welcoming! They did a great job on our vehicle and explaining what needed to be done/how long before it was done. My kiddos loved the little room to play in! Getting a coupon for the coffee shop down the hall was a nice touch.
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September 2023 by Tarryn Montgomery
I drove out to Steven’s ford from OKC and immediately was welcomed in and they let us test drive a car we were looking at just by ourselves which was nice to really take our time to check it all out and look at it. They were friendly and very helpful throughout the car buying process.
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September 2023 by Google user
I live in WA state, found the exact truck I planned to order from dodge directly, in Enid. I travel for work and have very little down time, stevens ford was very cooperative with my schedule and I couldn’t pick the truck up for two months. Also ran into issues booking a flight on the short notice I had to go pick it up and they met me with the pickup at the airport. Only disappointment I had was there was only one key, but low and behold I received a second key fob in the mail shortly thereafter. Would definitely recommend this dealership. Very easy to deal with.
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August 2023 by max Brockway
I live in WA state, found the exact truck I planned to order from dodge directly, in Enid. I travel for work and have very little down time, stevens ford was very cooperative with my schedule and I couldn’t pick the truck up for two months. Also ran into issues booking a flight on the short notice I had to go pick it up and they met me with the pickup at the airport. Only disappointment I had was there was only one key, but low and behold I received a second key fob in the mail shortly thereafter. Would definitely recommend this dealership. Very easy to deal with.
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August 2023 by Cydi Petersen
My husband and I got the pleasure to work with Austin Cushman. I called on Thursday afternoon inquiring about my personal car situation and I drove up from Dallas, TX on Saturday and left with a wonderful car. Doing business with Austin was easy and stress free. He was knowledgeable and very upfront with me about pricing and car information. My husband and I got the ultimate SUV that we can grow into for our future family.
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August 2023 by Andy & Lolia Figueroa
If I could, i will give a ZERO STARAfter having an appointment scheduled OVER ONE MONTH IN ADVANCE, i took my vehicle to the service department at Stevens Ford in Enid, OK. I live 75 miles away and there was not a rental or a loaner vehicle available. I was just told the Enterprise had no availability for any kind of vehicle but the recalls repairs will be done by the afternoon. There was nothing i could do but to wait so i went to try to get the lost out of the situation by going to Harbor Freight and other nearby stores to make the wait into a productive used time. NO ONE CALLED ME TO ADVISE my car will not be ready that day. When I returned, they were already gone! I had to call my wife to pick me up. She had all my grandkids for the week at home so she had to bring them along in my Chevy Malibu which was not the most comfortable trip due to its small size and car seats! NO ONE CARED THERE. If this was not enough, THE FREAKING FIRE RECALL I TOOK IT THERE FOR, AND SUCH APPOINTMENT WAS SCHEDULED OVER ONE MONTH IN ADVANCE WAS NOT FIXED! THE MAN THERE SAID THEY HAD TO ORDER PARTS FOR IT AO HE DIDNT KNOW WHEN SAID PARTS WILL ARRIVE BUT THEY WILL LET ME KNOW!! A FREAKING MONTH THEY KNEW WHAT I WAS BRINGING MY CAR TO GAVE REPAIR AMD THEY DIDNT HABE THE DAMN PARTS! OF COURSE HE DIDNT THINK THAT WAS AN IMPORTANT PIECE OF INFORMATION SO HE DIDNT EVEN MENTIONED IT UNTIL I ASKED AFTER SEEING THE PAPERWORK WHEN I PICKED UP THE CAR 2 DAYS LATER! I had asked to change the oil and thats what they did. I told them i wanted to use my rewards points to pay for the oil change and NO ONE KNEW HOW RO DO IT!! They looked at us like if we were speaking in Chinese! i had to wait until someone they call came over to tell them how to do it. The older guy at service desk seemed aggravated and immediately made an annoyed comment like “if you even have enough points”. Let me tell you, my vehicles are always impeccably clean, i go all the way out of Woodward, where I live, because McKay Ford technicians will always leave my cars dirty and carpets full of dirt and mud! Not even a back yard mechanic i know, does that! He even have paper mats to ensure he doesn’t get his customers’ vehicles dirty! I WILL NEVER GET YOUR FORD CARD FOR THOSE REWARD POINTS YOUR MEDIOCRE EMPLOYEES DONT KNOW HOW TO APPLY TO THE SERVICES! NEITHER WILL I EVER BUY A FORD AGAIN! All our families and friends are Chevy owners now, i will do the same and i will copy this long review to paste it ALL OVER YELP and every other place i can!FORD NEED TO IMPROVE IN EVERYTHING, FROM STAFF TO THE VERY QUALITY OF FORD VEHICLE!! MY LAST 2 EXPEDITIONS AND INTERACTION WITH YOUR SERVICE DEPARTMENTS HAVE BEEN THE WORSE! SUCH A DIFFERENCE WITH CHEVY! Friday i took my GMC Sierra to my local chevy place for a recall and they had the parta ready and it took them 2 hours to complete! Super NICE STAFF and i had that appointment scheduled within 10 days only y as soon as the part’s arrived, they called me to let mw know they had them in case i wanted to try to get my truck earlier than scheduled. I have all the paperwork to back up everything i am stating herein
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June 2023 by Jimmy Manharth
Love my new super duty I bought at Stevens Ford in Enid, Oklahoma. From my salesman Austin Cushman to my finance manager Brandon Gritz. From the ordering process through delivery it couldn’t have gone smoother. Third truck I’ve bought from them and I highly recommend them. Great dealership as always.
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June 2023 by Jim Noneya
Just the worst of the worst. Beyond the problems from the sale they can’t manage the simple task of getting me the title paperwork in time to avoid going into penalty and incurring extra costs. This after they sold me a pickup with an undisclosed GPS tracking device wired into the truck’s wiring harnesses. Now my $42,000 truck’s ability to shift out of park runs through an immobilizer that I have no control of. Check the vehicles you buy very good. The salesman Josh flat out lied to my face with a laugh and told me it was not a gps tracker.
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June 2023 by Jimmy M.
Ordered and purchased my 2023 super duty lariat ultimate from Stevens Ford. It's my 3rd truck I've purchased from them. And I live in Edmond. Many dealers around here I could have gone to closer. Austin Cushman was my sales associate and Brandon Gritz took care of me in finance. Can't recommend them enough. Top notch through the entire purchase
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May 2023 by charlie coffey
Great experience. Mike is great to work with and everything was cut and dry with no gimmicks. I love my new f150!
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May 2023 by Derrick Courson
Quick, easy and painless. Everything over the phone and an hour at the dealership.
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April 2023 by Misti Hamilton
Very frustrated and angry with my experience with this dealership. I drove from Kansas to Oklahoma to look at and eventually purchase my vehicle exactly one year ago. Since my purchase, my car has been in the dealership approximately 7 times for brakes and now struts/shocks. Prior to purchasing this vehicle, the sales guy I was working with assured me that my Toyota 4Runner was previously owned by an employee at the dealership and he said, "I can assure you, your vehicle was well taken care of." I recently found out that my vehicles struts and shocks are ruined and need replaced. I was not very disappointed because I purchased the Ford Protect Premium Care warranty. My husband and I were on the fence about purchasing this warranty but we were assured by multiple employees that it is a very good option and that my vehicles struts WOULD be covered. After submitting my warranty claim and getting denied, I was told that my warranty only covered MacPherson struts so I would continue to owe $1,800 for shocks/struts/alignment. After spending multiple thousand dollars on this warranty and being lied to, I am very frustrated. When calling the dealership they stated, "I understand your frustration but you'll need to read the fine print." Lesson learned: I will never purchase a vehicle from this dealership again and completely regret doing it to begin with.
