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January 2024 by Karla Ruth
Gary Kirby is fantastic! He helped me with getting financing for an online vehicle purchase. He was prompt and extremely helpful with the entire process. I now am owner of a Toyota Land Cruiser! Vehicle I have wanted for 20 years!! Thank you Gary!!
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July 2023 by Lainey Townsend
The best of the best! I recently needed a loan and the service I received was spectacular. Angie and Susan were so patient and kind with me even though I had no idea what I was doing. Every time I go into the lobby, all the staff is so friendly. I definitely recommend this bank to anyone looking for one. An easy 5 stars.
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April 2023 by Candace P.
My husband and I will forever bank with this bank due to Sam ! She always takes care of us! I highly recommend this bank! Thanks again Sam for all you did for my husband and I ! Customer service is 150% Ed Townsend don't let this women go from your bank she is a asset!
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March 2023 by Candace Pairis
Just spoke with Krystal at grove branch and she is the nicest person with great customer service. Thanks for answering my questions and being so good to my husband and I!
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September 2022 by donna overton
Had a friend try to put money in my account for me and they wouldn’t let her, apparently I have to be there for them to put it in., that’s so ridiculous.
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March 2022 by Caleb Cook
Employees are incompetent. They will tell you themselves that they don’t know how to anything beyond cashing a check or withdrawing money. If you respect yourself and the money you earn, go to a bank that employs trained, competent professionals — not here.
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February 2022 by Brad Boman
Customer service has definitely taken a turn for the worse with changes in clerks in recent months. This has been noticeable in just the overall tone of the staff which has gone from kind, smiling, and helpful to cold, scolding, and doubtful. After today, I will be taking my business to a different bank where customer service is a core value of the establishment.A Message to Senior Leadership:In all of my dealings with you and even stories I have heard consistently from friends and relatives, you do a tremendous job exemplifying how a bank should feel and operate. I suggest taking a closer look at your direct reports to see if they conduct themselves similarly.
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January 2022 by A C
Customer service at this place is nonexistent. Typical answer from their employees is I don't know. I don't know is not an expectable answer from anyone at a bank. If you can't tell me what is wrong with your banking system then find out or you are going to lose customers!
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August 2021 by Amanda Saboe
Horrible ! Worst place to go banking.
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July 2021 by K C
Customer service at this place is nonexistent. Typical answer from their employees is I don't know. I don't know is not an expectable answer from anyone at a bank. If you can't tell me what is wrong with your banking system then find out or you are going to lose customers!
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May 2021 by John Hampton
All the traditional banking products you'd expect in a community bank, but with "big bank" technology. Nice to have a place that offers the hometown feel and service along with great technology! Plenty of friendly staff that keeps wait times next to zero even when all drive thru lanes are full! Very friendly tellers that make conducting your business a pleasant experience!
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March 2021 by Hendrik C.
Staff was unable to answer basic questions I had. When I asked for a written document explaining the differences between various options I was considering, I was told that no such documents exist. Why roll the dice with a bank that is unable to clearly explain its policies to you? Strongly recommend going elsewhere.
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March 2021 by Ren Norris
Bank is closed at 4pm when hours are posted as 5:30 on the door. The website and in their answering machine. Can never get through to a human being during business hours. Always transfer after transfer then to a voicemail that is never returned. Completely unprofessional!
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February 2021 by Marcus Hansen
Excellent place in Grove, Oklahoma to bank at. Usually pretty fast at drive thru even with a line full of cars. Nice friendly staff. Very well kept place. Plenty of parking. Great location for entering and leaving without hassle of traffic.
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February 2021 by Richard Long
VERY POOR CUSTOMER SERVICE:They made me feel unimportant. I'm retired and wanted to establish an account. I find it extremely rude when your emails and phone calls aren't returned.
