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December 2023 by katijo ripley
I've been there two times in the last week and the workers were rude and talked over you and did not try to help you I asked if I could get a 8 dollar charge off that is supposed to help you get screens fixed for free but I Learned it was a $250 deposit and the phone is only $199 I asked for assistance getting off a lease bc I was told it was 60 a month not 60 every 2 weeks and I would have paid over 900 dollars over the retailers price and the store manager didn't want to help me it was 10:01 on Monday and she stated she had a meeting at 11. I asked if I could get the phone outright and she said no it would be 599 and I asked if there was anything she could do then she offered the information that I could add a line then get it for 199 and I called in for the 8 dollar charge she said she couldn't change accounts charges over the phone and said you'd have to come in the store and I asked what about the app and then she offered up the information that i could do that then I called back asking about the Hotspot not working and she was rude and talked over me yelling saying I thought I told you you couldn't do anything over the phone I told her I thought that was for changes in account payments not services offered and I asked if I needed to bring the phone in and then she offered the information you'll have to call customer service actually bc is usually a technical issue. These ladies are not very helpful and didn't want to be helpful and I'm a RN so I'm in the business of helping people and u could tell these people didn't want to do anything except shift their weight and authority around and not offer you any way to help I had to ask myself for alternative ways these people are so rude that they don't like their job they should look for a job away from helping the public to cricket I don't know the ladies name but one worked Monday and she was African American worked day shift and the other was Indian or Hispanic and she worked Tuesday evening before close
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February 2023 by David Coffman
Great place, and the lady that helped me was so good. They should keep her
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December 2022 by Robert Miserendino
Just go to another store. They need to have a better attitude and be trained a lot better. I worked for att Verizon and T-Mobile 10+ years ago and knew more about cricket then they did.
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December 2022 by John Robinette
Pretty good service out of hot spot I needed but good pricing I never drop calls I am very happy with cricket
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September 2022 by Dave Sterl
Tiffany did an awesome job before, during, and after the transfer of our numbers. She really cares, is professional, and we will gladly deal with her anytime.
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August 2022 by Ray Brown
A very good place to visit excellent help!
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April 2022 by Wilma Ramos
Super exelent service!!
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July 2021 by April Cochran
I was very Impressed with the service I received I received at this location. I came in 30 minutes before closing. Katrina was already busy helping other customers and when she was able to get to me she was extremely friendly and helpful despite it almost being closing time. She answered all my questions, set up my service and new phone and did it all professionally. This is a breath of fresh air to me experiencing perfect customer service! Keep up the good work, Katrina! You are awesome!
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June 2021 by April Dowty
I was very Impressed with the service I received I received at this location. I came in 30 minutes before closing. Katrina was already busy helping other customers and when she was able to get to me she was extremely friendly and helpful despite it almost being closing time. She answered all my questions, set up my service and new phone and did it all professionally. This is a breath of fresh air to me experiencing perfect customer service! Keep up the good work, Katrina! You are awesome!
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May 2021 by C. Peterka
The young lady was very knowledgeable. She showed me how to move stuff in my phone and she explained how hotspot works. Very sweet yet very professional! I will be going back to upgrade my phone.Thank you for your kindness ❤️
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August 2020 by Cmpeterka Peterka
The young lady was very knowledgeable. She showed me how to move stuff in my phone and she explained how hotspot works. Very sweet yet very professional! I will be going back to upgrade my phone. Thank you for your kindness ❤️
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July 2020 by Samantha Joe Davidson
Well Cricket here in Hugo Oklahoma has an employee that dont know what shes doing and took 2500 off my my card and dont want to give it back we have no phones from them or any service
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June 2020 by cleve Bryant
I shopped all over town for a phone this place gave me great service and quality product highly recommend ????
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January 2020 by Deborah Collie
No hidden charges on the bill
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September 2019 by Jenna's Imaginings
Cricket has great prices, the employee's know their stuff, and I get signal when others (including Verizon!) don't! I'm so glad I have Cricket service!
