Smith Equipment Company provides Stihl products and equipment service. The parts department is noted for being friendly, fast, and helpful with a great selection, and the service staff does not oversell. However, significant issues with service delays and communication are frequently reported. Customers describe the shop as very slow, with repairs taking weeks or months without progress. There are multiple instances of being told equipment is ready for pickup, only to find it is not, resulting in wasted trips. Communication is described as lacking, with difficulties getting callbacks. While some interactions with staff are positive, the inconsistent service and long wait times have led to lost business from frustrated customers.
Good place to get all your Kubota and Tiger Cat needs go see Todd and the guys
March 2026
Always friendly, knowledgeable staff. Prompt to locate parts or order if not in stock.
December 2025
Very nice people u get unloaded fast Todd is a great guy ask for him or Mike to get there from little Rock ho all the way to new Boston Tx on I30 is much easier than taking 70 and also pleasurable the location off the highway cant be missed Bob cat dealer and Tiger cat
