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March 2024 by Garcia Auto Appraiser Garcia
Very nice people. I went in about my bank card and they treated me better than family. Great group of people at this location like all others. Thank you
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February 2024 by L P
Always great customer service
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October 2023 by Donald Smith
Did not use the ATM machine. Went into the bank.
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January 2023 by Jesse Delmore
Love this bank!! Best service to me and my mom each time .
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September 2022 by Kimberly Elias
Probably the absolute worst service at any Arvest & that’s saying something! We have 4 accounts with Arvest. Will soon be re-thinking where to do our banking. Because of the service received it will NOT be much longer with them!
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September 2022 by Monét Fischer
Horrible service and rude Branch Manager with no customer service skills. I will not be putting my money in there in the future. I guess she doesn’t understand how her behavior can influence potential clients. I needed a document quickly notarized for the closing of my late mother’s house out of town and the documents had to be overnighted. I was told they would not help me without an account at their bank. My husband quickly called MidFirst Bank where he has an account and explained the situation. I do not have an account there and he was not part of the documents that needed notarized. The young lady on the phone assured him they would take care of me. We walked in and were quickly greeted with a smile. Within a minute or so Colin was notarizing the documents needed. I offered to pay a fee which he declined. Thank you MidFirst Bank for stepping up and providing excellent customer service.
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September 2022 by Sarah Martinez
To to fax this bank open after most people need to be at work and closes before most people get off work and is absolutely closed on weekends it insane to me how are the people who work supposed to get in there and ask questions if they cannot miss work
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June 2022 by Daisy Raizor
I had banked with Arvest for over 15 years and was initially very happy. But over time the customer service declined rapidly. They refused to sell me change because they suspected it was for my business and I did not have a business account there. I DID have a checking account, money market account, and 3 savings accounts. At some point one of the savings accounts went dormant. I thought all the accounts were linked so that could not happen. They were charging me $5 month! For the dormant account. When I asked for the fees back, they refused even though 2 tellers said they return fees all the time. I activated the account by withdrawing money only to find that they withdrew money from a different account so that they could keep charging fees to the still-dormant account. When I found out, I again asked for the money to be returned and again was told no by the account person who said the branch manager (who refused to come out of her office) was clear! I closed every account that day. It was not much - $25,000 to $30,000 but they would have rather kept $100 (or whatever) in fees than maintained a long time customer.
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June 2022 by Bill Vob
I’ve been in the drive thru line for 30 minutes while the tellers assist one person. This is by far the worst Arvest in town. I can’t wait to switch banks. I’ll be doing so after Memorial Day. This is too common if an occurrence.
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March 2022 by Stuart Synar
This has happened to more than once so that's why the one star .I brought a check in to cash and the teller has to verify the check , makes a call to the writer with no answer and slides back the check and says they can't cash it. Really , it's your check , where else am I supposed to go ? Shouldn't a senior staff or manager get involved to verify it ? Do you guys not realize now we have to drive back to work , try to get someone to verify the check then drive back to the bank . To slide the check back and say we can't help you is not costumer service.I suggest you open a dictionary and show your entire staff the definition of " costumer service " .
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February 2022 by Randy Lindemuth
EDIT: 71st & SHERIDAN Arvest Branch, Not The Elm Branch in Jenks!!No customer service at 71st & Sheridan on 2/4/22. I was in the commercial lane at 4pm today, with another Arvest customer ahead of me for several minutes. When they were finished, and it was my opportunity to make a cash deposit for a landlord real estate customer, the Arvest drive-thru teller verbally refused my deposit stating "they closed at 4PM due to inclement weather"!! Then she points at a taped sign in the bank window saying they were closing at 4 pm due to inclement weather. Really??She refused my deposit and stated she would get in trouble if she accepted it!! WOW My vehicle clock was 4 PM exactly, but she verbally stated her insideclock said 4:03 PM. In frustration, I told her I would post a negative online review regarding this "Rudeness and Poor Customer Service), her reply was "that's fine". She finally admitted they were closing early because of only 2 employees inside... I guess 2 employees are enough until 4PM, but NOT A MINUTE after 4 PM?? You kidding me??Since my customer needed their rent deposit available today, I drove to Arvest 101st & Sheridan, and voila they were open and that teller stated until 6 PM today. Why didn't inclement weather cause this location a problem too (well, because there wasn't inclement weather today). Very poor service that Arvest closes early (a supervisopr or management employee could have stepped-in to work the drive-thru window) or the teller at 71st Street could have at least recommended that I go to 101st & Sheridan for my cash deposit (but, they can't suggest that to a customer, if the excuse is inclement weather).After 2 Arvest locations to make the above customer's deposit- I then made 2 additional deposits for other landlord customers at Bank of Oklahoma and Chase Bank. Neither of them were closed at 4:45PM (due to Arvest's hilarious excuse of "Inclement weather"). So for my business, this landlord customer, and any future customers, I will recommend Bank of Oklahoma, Chase Bank or another bank for their banking needs!!
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April 2021 by FirmSwan
UPDATE: They are on top of it now, and I appreciate it vastly. Bumped my review up for good management.So the past 6 times I've been to this location, I had one simple request:the balance after the withdrawal, since I don't have online access to this account."Sure, no problem!" they happily say.Any time beforehand that this simple request was fulfilled, they manually wrote it on the withdrawal receipt. Other locations have the ability to print it off.The point is that they don't even bother to give me a balance on this account anymore, despite claiming that it's "no problem". This isn't just one worker, it's literally all of them, just neglecting this simple task that truly affects my finances.
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April 2021 by K Singletary
We pulled into the drive thru and granted it was busy but cars all around us were pulling in and being helped and leaving while we sat there in our vehicle. The lady took our deposit and we sat there for over 30 minutes! There were 3 people working with 5 lines of cars. And their customer service was awful! We have both personal and business accounts with Arvest but are seriously reconsidering this after today’s fiasco!
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November 2020 by Dustin Duarte
If you value customer service, I suggest you do your banking elsewhere.
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October 2020 by Trenton Brown
UPDATE: They are on top of it now, and I appreciate it vastly. Bumped my review up for good management.So the past 6 times I've been to this location, I had one simple request:the balance after the withdrawal, since I don't have online access to this account."Sure, no problem!" they happily say.Any time beforehand that this simple request was fulfilled, they manually wrote it on the withdrawal receipt. Other locations have the ability to print it off.The point is that they don't even bother to give me a balance on this account anymore, despite claiming that it's "no problem". This isn't just one worker, it's literally all of them, just neglecting this simple task that truly affects my finances.
