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February 2024 by LaMesa Santiago
The customer service is awful all I needed was a email address, because I'm in georgia, so I called because I received my uncles death certificate. I just wanted them to know I received it and I wanted to submit it. They told the call center guy the could not assist me. When all I ask for was to be transferred to the store to get a email address. So I have drive 18 hrs just to submit a death certificate. This is horrible. I wished my uncle never open a account with them. They don't even ask you how can they help you. They pull up you information and deny you service with out asking how can they help you. Poor customer service. This is unacceptable.
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May 2023 by Trev Anthony
Terrible banking experience from day 1. Hidden fees, very limited systems, dishonest practices.
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May 2023 by Becky Bloomer
I needed to cash a cashier's check , I do not have an account with City National in Walmart , Lawton , ok, but when I ask the young lady ( I can not remember her name ) she was courteous , and very professional, she said she would see what she could do , long story short I had to come back 3 times but she never gave up and it finally was approved and cashed . She didn't have to go through all that trouble but she did and was kind and polite every time I came in there ! I wish I could remember her name , I'm so sorry I can't , I will go back and look and leave another review ! She deserves a raise , she exemplifies customer service . Thank you again young lady .
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May 2023 by Trevor Anthony
Terrible banking experience from day 1. Hidden fees, very limited systems, dishonest practices.
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February 2023 by Yolonda Ramos
I literally will drive all the way across town to go to this branch. The employees at this branch have incredible customer service and are extremely helpful. Great communication as well!
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August 2022 by Randy Anderson
They are extremely fast and the whole staff is always so polite and in a good mood. Hands down fav bank in lawton!!
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May 2022 by I. Williams
Horrible customer service! How can every employee consistently screw up?
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April 2021 by Katie Pagel
I use City National Bank & Trust for my personal and business accounts both. They do an amazing job of being friendly and helpful while still maintaining a sense of urgency! Thank you for your help today Hailey!
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April 2021 by Connie Douglas
The friendliest and best service in town, especially the gore location. christina is the best !!!
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January 2021 by Raylena Taylor
Called to ask a question and the woman i spoke with was very helpful and patient with me.
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January 2021 by Zac Merriman (Zac)
Haylea, Christina (the crazy one), Shelby, and Amanda were amazing on my morning experience. Wonderful lady’s with loads of energy and we’re very nice
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October 2020 by Eric Arnold
I have had several bank accounts, and this is by far the worst banking experience of my life. Absolutely do not recommend City National Bank to anyone dealing with larger amounts than $1,000 deposits. It’s not just this specific bank, the entire City National Bank system is probably 10 years behind on technology.
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October 2020 by Laura Jan Green
Over a 40 minute wait when branch is not busy. People behind me left because employees would rather gossip and visit then do their job. This branch has really gone down hill. Maybe more training is needed or new employees either way CNB you need to fix this. October 3 arrived 10:40 AM still waiting for a simple deposit at 11:24 AM.
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September 2020 by Zac Merriman
Haylea, Christina (the crazy one), Shelby, and Amanda were amazing on my morning experience. Wonderful lady’s with loads of energy and we’re very nice
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June 2020 by Local Citizen
Sweet ladies
