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October 2023 by Charles Davis
Today, October 10, 2023 at 11:15 AM, Navy Federal Credit Union, I was highly disappointed with the privacy of information at this financial institution. I went inside to replace a debit card and deposit some funds. The lady asked me for proof of ID which was an Oklahoma state driver license real ID. Then the lady asked me for my date of birth and my current residence address. I pointed to my ID card which she was holding that she verified with a flashlight that had all the information she was requesting. She said, I still need you to give me this information verbally. I was shaking my head like really in front of all of these customers standing behind me. Talking about operation, security, and privacy is at a low at Navy Federal Credit Union in Lawton, Oklahoma.
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September 2023 by JG
A good bank overall, always clean inside HOWEVER they do not staff it well. Usually only 1-2 Tellers work during the busiest times instead of 4 (which they have desks for). So be aware of when your going in. If you go during lunch or on a Monday you already have lost the fight (I.e be prepared to stand there for hours)Other than that, super friendly place
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August 2023 by Klaus Pumpkin
Horrible unprofessional experience by a member services woman that did not know what she was talking about. Ignored proof, then began acting overly dramatic in attempt to avoid admitting she was wrong. Should not expect anything less from some clown that still wears a mask.
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July 2023 by Neal Beard
Been a member 25 years, love NFCU
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June 2023 by Clayton Werner
Waited 45 minutes. Poor customer experience.
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May 2023 by Corey Driver
These people made dual accounts for me once and had my direct deposit going to an account that wasn’t mine, they are also rude on the phone. So not only are they inadequate at creating and handling bank accounts, their ineptitude also extends to their customer service as well
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March 2023 by Nisha G
Staff here are extremely friendly and helpful. Rylee waited on us today, and she was so kind and patient. She explained everything she was doing and showed excellent customer service. Good customer service goes a long way!
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February 2023 by gst on 60fps
Staff is not that friendly most days some don’t seem to know what are they doing when it comes to pulling up the account and proving identity nice inside but wrong workers
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November 2022 by Rodney Copeland
I have been with NFCU for over 27 years. I have never a problem with them.
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October 2022 by Jose Watson
Great service went in today always greeted with a smile and when I went to teller Mr. Xavier was professional, friendly and had me leaving the bank proud to be a member of NFCU. Thank you so much for hiring amazing people, they do make a difference.
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October 2022 by Billy Mcclinton
Whatever you do don’t deposit a check with this place. They want to hold it forever
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July 2022 by Tanisha Mason
This is not towards the Lawton Location this is in reference to the bank in general. The staff at the Lawton location are AMAZING...but I recently experienced an issue where I was informed that I could not view any of my transactions due to having to many recent transactions on my account. Then all of a sudden I started having missing amounts of money that are not viewable on my account and when I call minutes after I have just checked my account I am missing hundreds of dollars from my account like $600 but no one can tell me why but just wait after the maintenance overnight finishes processing
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July 2022 by Mike
It seems like each time I go in to do business, the person I see has to ask two others how or if they can do something. This time my wife was unable to cash and deposit Federal Savings bonds because I am the account holder and she is just a joint owner. She is required to have her own account instead as the primary holder. Not only that, if she dd they would only cash $1000.00 worth per day????????? Come on guys are you serious? We are both on the same accounts and this is just ridicules.....She can remove money from our joint account!!!!!! You make it hard to do business with you!
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July 2022 by Joshua Emer
Went to get 20k cash and was told they don’t have that much. What the hell, so you keep my money but I can’t get it when I need it?????
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May 2022 by Brayden Khoury
Very friendly staff and very willing to assist in any way. Had a problem with my other bank and they helped me when the ATM wouldn’t work and were very understanding.
