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September 2022 by Samantha Loicano
This was our first time renting through Penske and our experience started out decent and went completely downhill. Picking up the truck and dolly was great and the woman helping us was very nice and explained everything. However, the first day of our drive the fender of the dolly broke off while we were driving down the highway and caused severe damage to one of our personal vehicles. We had to switch the dolly out for a new one and we were told by the service center that the dolly never should have been cleared for the road and was missing several pieces aside from the fender. Then the truck had issues with the brakes for the entire trip and we had to top it off with oil about halfway through our cross country drive.Very disappointed we were given such faulty equipment. And now we have to deal with Penske’s claim service and insurance which has been a nightmare.
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April 2022 by Samantha Stewart
This was our first time renting through Penske and our experience started out decent and went completely downhill. Picking up the truck and dolly was great and the woman helping us was very nice and explained everything. However, the first day of our drive the fender of the dolly broke off while we were driving down the highway and caused severe damage to one of our personal vehicles. We had to switch the dolly out for a new one and we were told by the service center that the dolly never should have been cleared for the road and was missing several pieces aside from the fender. Then the truck had issues with the brakes for the entire trip and we had to top it off with oil about halfway through our cross country drive.Very disappointed we were given such faulty equipment. And now we have to deal with Penske’s claim service and insurance which has been a nightmare.
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May 2021 by E.L
2nd time with A+ service
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December 2020 by Banan Elhajj
The 3 women that work here are so sweet and very helpful. It is much easier dealing with Penske directly, rather than through Home Depot. I picked the truck up and Home Depot in Norman. The wait was extremely long but dropping off to this location was a breeze.
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February 2020 by melissa janssen
Very helpful and polite staff
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January 2020 by Hannah Borrego Gilmore
We had to return a truck here from Arizona and came in a little before close. There were two girls working and they were super helpful with the return and made sure that everything was sorted, even after they closed (not too late after). I was very pleased with their knowledge on the truck and their advice for the best way to handle the return.
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July 2019 by harley cowboy
it's ok
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June 2019 by Berny Kouadio
Customer service is horrible. The lady was so rude
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May 2019 by Susie Woodruff
Stop by to turn around to go the other direction
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September 2018 by michelle moran
Customer service here was not my favorite.. customers that call take priority.. stood in line for a long time waiting to pick up reserved truck. Felt rushed through the process when I was helped
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September 2017 by Stephen Logsdon
Rental trucks-trailers-car hauler6
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November 2015 by Havilah Smith
Loved penske better than uhaul but this particular place makes the trucks park on a hill causing the gas tank to read not full when it is.
