-
January 2024 by Justin Troutman
Best experience in a Verizon so far.
-
January 2024 by jennifer smith
Very nice employees! Have always helped me when needed!
-
December 2023 by Heather Kimball
Brandon and Briana went above and beyond to help me with my phone concerns. They gave exceptional service and are an asset to this store and community. Some of the best customer service I have ever received!
-
October 2023 by Gwen Price
Straight up rude and dismissive. Twice I've come up to the store and both times the attitude from the employees read as how dare I come in the store cause no they have to do their job. Ik it's probably been a busy day. We've all been there but I just inquired about new sim card, not ask you to tap dance on the moon or something.
-
October 2023 by Debra Cottam
Very efficient at solving problems.Very friendly as well.
-
September 2023 by Edy McCray
Walked in to Verizon store today in Lawton to get help with my phone that is busted and was just told to call Customer Service that they don’t deal with insurance claims that we only set them up. Didn’t offer to help out by giving me the number. Told me that it would cost $100. When I asked if it would be a refurbished phone, was told it’s what ever they have. All the while still on cell phone he had. Seemed to be to good to assist, we just turned and walked away. I can handle not fixing my phone in the store but to not even offer to help find the number to call, it was like we were bothering him to even come in. I enjoy this store and have had nothing but the best experiences here. But today was awful. Needs to be fixed and send him back to customer service training. Do better
-
July 2023 by justin marino
Thats suppose to be 0 stars, service sucks, you charge too much anywhere i go in the city of lawton, the service i get is slow and gets even slower when im even near a local verizon branch.??
-
July 2023 by Vincent de Ruiter
If I could leave a 0 star review I would.Recently switched services because Verizon is overpriced and never works in the areas that are important. Our phones wouldn't even work in our homes, that being said we live in the city of Lawton.When going to the verizon store in Lawton to ensure we pay for the final bill and leave in a good standing, we where left on the phone and completely disregard by the staff at this store.Brianna is the worst and most unpleasant specialist to work with, I hope I never have to encounter her again or even meet her in public. When new customers walked in, she completely left us and had us on the phone. To make matters worse, when we needed assistance there where was only one representative available that was willing to assist us in our transaction. All Brianna thinks about is money and not customer satisfaction.
-
July 2023 by Rodger Ezell
Good luck with that.I Like Verizon but not everything they do. They could be more accommodating and not just do what they chose. People go there for help not grief.
-
July 2023 by Jerry Hobbs
Service was quick and they had what I needed. I was in and out.
-
March 2023 by Ronnie Henson
First off, I would like to thank Brandon for his outstanding professionalism, knowledge and patience while upgrading our old phones to the new Samsung Galaxy S23 & S23+. We got a killer deal and everyone in the store was very helpful courteous. They had a good selection of phones, and accessories. Excellent parking and fast service.......highly recommend Verizon :)
-
March 2023 by Michael Grantham
One of the better Verizon stores I have been to. I wasn't pressured into getting something I don't want!
-
February 2023 by Darlene Stuples
Everything went pretty smooth with Brandon's help. They are so much better than Cricket. The people there are not very bright.
-
February 2023 by Odette Munoz
Refused to help change my account pin regardless of website and corporate stating the store can change it
-
February 2023 by Otis Roby
The ENTIRE staff, including the store manager Leonard, are BEYOND helpful and knowledgeable. This is a corporate store; and rightfully so. They are honest and respectable, and have ALL the answers. SWITCH TO VERIZON.
