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March 2024 by Michael Perkins
I have been shopping with this salesperson for years. I love that she is compassionate about her job, caring, and very passionate about pleasing her customers. She is very attentive, and always knows what I like, over what she wants to sale.I would recommend her, over and over again! She always gets it right. #TeamNikkii
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March 2024 by Karen Shatto
Don't like the new location very small and very pushy sales women will not go back again exclamation point
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March 2024 by Destin Jones
Great customer service and help for my 10 year anniversary.
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February 2024 by Leah Cabble
Victoria was professional and helpful!! Thank you
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February 2024 by Cory Washington
Victoria, was super duper awesome
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February 2024 by Marie robles
Victoria and Mrs Desire were very kind, assertive and helpful! They made our evening
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February 2024 by Kelley Curtis
Victoria and her team are amazing and helped my husband and I find the perfect wedding band❤️
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February 2024 by Phyllis Frierson
Nicki and Desiree at store 600 in Lawton OK were very helpful and assisted me in getting my husband a ring (superbowl ring as he calls it) for his birthday. Very satisfied customers
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February 2024 by Clayton Seely
Very friendly and patient. Great place to do business.
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February 2024 by D-Lo Camp
Real nice and caring makes you feel at home feeling.
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February 2024 by Destiny Habekott
Everyone at the store was professional and friendly enough. Seems like a good store to purchase from, but I wouldn't trust them to repair or ship off my jewelry again. I went through them to do a lot of work on my wedding set. The first time it came back, the stone was still loose and it had to go back to have the job completed. A week after it was supposed to be back in I called to check on it and was told it had already been picked up- when it hadn't. It ended up being a clerical error and I did get my ring back. I was freaked out on the phone when they initially told me they didnt have my ring. They seemed irritated that I was freaked out, and that irritation was reflected when I showed up to get my ring. I, myself, work in customer service. The manager wasnt horrible with me- but I definitely would have handled the situation differently if I were in her shoes. Now that I have it back... I had to push down two of the prongs myself to make it as tight as it is now. The prongs are in odd positions and will have to be corrected..(somewhere else, i will not be sending it back out through them.) The set was soldered and coated in rhodium. The coating is either uneven or there is heat damage from the solder- I can't tell what is going on, but it is apparent that they are warped and uneven. The solder point are also two tiny dots that do not look like they will hold at all. The only reason I'm giving a two star and not a one star is because of the customer service I received. It wasn't amazing, but it was horrible either. The work done on my ring is definitely sub-par. I was expecting a phenomenal experience from the name 'Zales'... However, I will be finding a different place to do business with my jewelry.
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February 2024 by Kevin Renick
Victoria White was absolutely amazing! Very helpful with setting up the repair for my wife's wedding ring, and selecting a necklace for my daughter's birthday. 10/10 would gladly return. The whole store and everyone was super nice and accommodating.
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February 2024 by Makayla Gonzalez
Daniel was very helpful with getting my ring resized to the perfect size! He even helped solder the rings together which is very helpful for someone as clumsy as me who would lose them lol
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February 2024 by James Stowers
Nikki was great with helping me find what I was looking for. She is very knowledgeable on the items in the store. Super friendly and was able to show me the items that I was looking for based on the description I gave her, will definitely have her help me again.The new building is very nice and well laid out.
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February 2024 by Lamont Slaughter
Nikki was EXCELLENT!!! This was my first experience of jewelry shopping, and she made it easy with her patience and professionalism. Thank you.
