-
November 2025 by tonto ejecutoro
I took my full-size SUV from a foreign manufacturer in for diagnostic on a loud grinding that could be easily reproduced during normal driving conditions. First time around they couldn't find anything wrong and said they weren't able to replicate the issue.
I came back weeks later for round #2, this time they pulled the oil pan and said that they found metal particles(200k on the engine, of course there's some metal in the pan) and the engine was going to self-destruct in the near future and the vehicle was not safe to drive.
Took it to the dealer and they identified the issue and now my car runs and sounds like it did when I rolled off the lot the first time.
This shop seems to lack experience with certain makes/models and instead of training techs with new knowledge they just make up a diagnostic for vehicles they don't want to work on.
This shop has gone downhill over the years.
-
June 2025 by Temple Brown
Seemed to take a lot longer for service then it should
-
May 2025 by Blake
Do NOT bring your vehicle here! That this place is still in business is a testament to what purchasing a pre-existing company with a good reputation can do for the unscrupulous. We had our SUV towed here after an accident that did nearly $10k (!) in mechanical damage. They had the vehicle a full month doing repairs, which included them shattering the back window while the car was stored on their lot and then trying to get me to pay for half (lol?) before backing off and paying for it. I still had to disassemble the hatch and vacuum out the glass as whoever they had repair it did no cleanup at all. The people at the office (besides Lisa) were consistently rude, unknowledgeable, and unhelpful, even telling us our vehicle was ready at one point and then refusing to hand over the keys once we arrived as they 'hadn't yet received the insurance check and they didn't trust the insurance company (State Farm, mind you) to send it' even with an e-mail confirmation. They kept it an extra week. After all these headaches, I still had to take it to a different shop to get the rest of it repaired and paid for it out of my own pocket. They had missed a completely broken-in-two motor mount on the passengers side (see attached picture). The motor itself was noticeably sagging on that side, and the (competent) mechanic I took it to was flabbergasted that anyone who had looked at the car at all could have missed it. Unless you or your wallet are masochists, avoid this place. And tell your grandma and everyone else you know to avoid this place.
-
April 2025 by Travis Downey
We bring all our vehicles here. You can't beat their work. The staff is always friendly. And they do warranty work. And they don't beat you up on price!
-
April 2025 by thegoldenfret123456
i love these guys theyre always so helpful one time there was an issue with my lower control arm, it was making a lot of noise when i was turning and i took my car in just for an oil change and they must have tighten up the bushing or something but now theres no noise and the steering is fine. probably still have to replace it but they added some time on that for me at no charge.
-
March 2025 by J SL
Love these guys. Had a flat and they came and rescued me..
Best of the best.
-
October 2024 by Mark Warnock
DO NOT TAKE YOUR VEHICLE HERE!!!! Took my truck in for an alignment because I just did work on my front end and when I picked it up the next day my oil drain plug was loosened and the oil filter was half a turn from coming off and oil everywhere on the ground. This whole situation could have cost me thousands!
-
October 2024 by Greg Bishop
Paid 100 dollars for them to tell me the leak I took it in for didn't exist. My driveway begs to differ. And mysteriously, small oil leak I had doubled in size after taking there. 2 days and still haven't even gotten quote for all the repairs they say I " do need". SMH
-
June 2024 by Larry D
Went in to see how much front struts and an alignment was and they wanted almost 3300 dollars to fix everything. Over priced and not with it to me.
-
June 2024 by dream killer
They are over price and they will try to tell you that you need all these different parts fix when really you don't. If you go in and tell them that u need one thing fix they will quote you for so many different things. They also charge 100 for a diagnosis even when you don't need one done. I'm so done with this place. They also wanted to charge over 50 dollars to just put two screws in for my back camera
-
June 2024 by Jospeh VanHerwynen
Be wary here, everyone. This shop loves to push overpriced repairs that can cost upwards to $4000.00. For parts that you don't really need. They seem to have an agenda of using cheap labor with overpriced quotes. Most other shops can charge less than half that price and be quick about it.
Also charges a 100.00 diagnostic fee, which is also ridiculous.
If you love to waste money this is your go to place.
If you want your car to make the most miles without spending an arm and a leg. I would highly recommend you to search elsewhere.
-
June 2024 by Cristine Downey
My husbands car needed some work done. As always they are fast and efficient.
-
March 2024 by Joe Hoyt
I'm really happy with the product and the service. I will buy my tires here going forward.
-
March 2024 by Radleigh Compton
Western Auto in Mannford location wise is convenient. However today I had a nail in my tire and became late for work. The clerk told me all the bays were full with vehicles and I'd have to wait 45 minutes to get a nail removed and patch on my tire. I waited an hour and ten minutes and re-approached her about getting my vehicle serviced. Quite ridiculous that it takes that long for a patch on one tire that they made no attempts to even fix. I will not come back and I will not refer others there either.
-
October 2023 by WickedDawg
A friend mine took her vehicle here and was fed a long list of repairs that she didn't need. I do not recommend unless you like throwing money away.
