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July 2024 by Gene Nunn
I take all my Harley’s to American Performance. They always do a Great job, and do what they say!
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April 2024 by Robbin Hayes
Picked up bike today. New body work, electrical work, paint, everything....FANTASTIC JOB!! HIGHLY HIGHLY RECOMMEND!!
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October 2023 by OEFVETERAN 2010
First time customer, had both tires changed on my 2016 Harley Softail Slim S. Awesome customer service, very knowledgeable and helpful. Will be back again for sure
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July 2023 by Charles Burke
Extremely helpful and knowledgeable. Great prices.
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July 2023 by Steve Wilson
They moved on me,still,these Guy's are great.
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November 2022 by Matt Ewing
Great job. I had them flash HD head unit and cut lids for sound system install. Friendly and knowledgeable. Definitely be back when I want something else.
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November 2022 by Okie Road Glide Rider
Had an audio upgrade and they were great to work with. Seemed very fair and honest.
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February 2022 by Marvin Harrell Jr
Good people to deal with fast service and good pricing on labor and parts. I had them install some compression releases for me.
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November 2021 by Alan Underwood
I am 100% disabled combat veteran, I do not expect special treatment for my condition but also, do not expect to be taken advantage of because I do not comprehend as well as I use to because of my PTSD and TBI injuries.
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November 2021 by Alan U.
I am 100% disabled combat veteran, I do not expect special treatment for my condition but also, do not expect to be taken advantage of because I do not comprehend as well as I use to because of my PTSD and TBI injuries. HORRIBLE Customer service and they failed to complete the job as stated. They do the bare minimum job to get your money and that is it, they do not research the work, before they will sell you a product. The company will take your cash and could care less if it works once it is installed. Once confronted, offer only excuses and put the fault on the customer. We take our bikes to pro-shops for a reason... years of professional knowledge and they help shape our dreams into reality while making sure to manage our expectations and what we want can be accomplished. Following is a list of how they failed me and took ZERO responsibility for it. 1. Sold me an incomplete product, that they recommended, and needed a extra part at added expense of $200. This added time and expense to project completion. 2. Sold me a product that does not work with my stated purpose, that we discussed, in depth... Yes part of that is on me, but with my disabilities, my comprehension is effected that is why I rely on professionals shops, with years of custom install knowledge to make sure products work as intended. They recommended the parts/company product for this project, knowing what I wanted and why. 3. I was told I could get a ride home when I ordered the product and I informed them where I live (14 miles away). I paid cash ($1400) for 75% of the project up front. Once they had my cash, customer service turned. The day I set the appointment up, I was told they could not give me a ride. They did not even offer me a ride for a small fee to cover expenses (which I would of gladly paid), but they do offer rides to other customers that live closer. This delayed the install by weeks since I newly moved to this area and have not met many people yet. 4. They failed to complete the job. I asked for a simple USB charging port to be installed, I confirmed this on day of the appointment as well, and they did not do it. They did not call me and ask if this was what I wanted. They took it upon themselves to make that decision. This has cost me riding time because the set up will not work safely as my phone will not charge while being used and could be dead if needed in an emegency. I ride in some remote areas and having a fully charged phone is critical to safety if an accident should occur. 5. When confronted with failing to finish the job (install of usb port) they offered a excuse instead of just saying, Hey that was a mistake, we should of called you. 6. They have taken zero repsonsibility for any problems with this project. They have only offered excuses. Update: After telling them they have lost a customer and that I would not be recommending them to anyone asking me where I get custom work done to my bikes... They finally apologized. This says a lot about who they are as a shop. I do not recommend this company to work on your bike for any custom work. They treat you well, until they have your cash and than customer service drops off completely. They will not call you to ask if a project should be completed when something does not work. They will sell you any parts you want with no reguard to if the project will actually work for your set up. In the end they are just after your money. In the 30 years of having pro shops working on my bikes, I never seen a company fail as much as this one has. Every shop I have dealt with has always called me if a project was not working as intended to see what I wanted to do. If the project did not work out I have alway been offered an apology and that has always been enough for me. It takes a man to say, hey we messed up and here is what we can do to resolve the issue. To this point this company has failed to offer a resolution to the issue because I was, in their words, being a "***** I guess if standing up for yourself and expecting a fully finished working product for your cash is being a
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May 2021 by Uncle Dirt
My nephew was on a ride far from home (Chicago) and smoked his wheel bearings. The gentleman made him a priority and got him back up and rolling as fast as he could. Outstanding service and a really knowledgeable cool guy.Cannot say enough about this professional courteous experience. Thanks for getting my Godbaby out of a jam.
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November 2020 by Shawn Duncan
Thanks Men great job.
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September 2020 by Will R3dnecktek
Friendly and helpful a little pricey
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August 2019 by wheelie biker49
Nice colors on the background and nice cycles
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August 2019 by Chandle N Cole Wilson
I want to rave how fantastic the service and professionalism of big john and Dillan is. they warranty their previous work and was very fair and reasonable on price for repairs. I would recommend them to anybody with a Harley Cole Wilson Christian motorcyclists association
