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April 2024 by Abundant S.
Poor Customer Service!!! Would give zero stars if abke,I rented a uhaul 4/12-4/14/24. I picked the truck up at 1:07p. At that time, I clarified with the clerk, Winnie McNutt, how days run and informed her that I would be returning the truck on Sunday, 4/14. She confirmed that that would be a 2-day rental. The contract print was difficult to read. The mileage listed on it was incorrect which I noticed after viewing it on a computer. I had taken pictures of the truck and odometer just for reference. I returned the vehicle 4/14 at 1p. I noticed on Monday that I was billed for 3 days which I figured it was just a "hold". On Tuesday, I called the McAlester Uhaul back to discuss the overage related to the charges. Once again, I spoke with Winnie. Her tone was condescending and short as she questioned why I hadn't spoke up about the mileage before leaving the store and that I picked the truck up early and that caused the issues. My biggest concern wasn't the 1 mile overage I was charged as I shared with her, but I was concerned about the additional day I was charged. I informed her that I had obtained pictures that had date and time stamps on them the verify what I was saying. She then informed me that she would send it to the regional manager and that he would want me to send the pictures in. 4/22/24 I called the location again and spoke with Cleora, I shared with her the situation and that Winnie had previously helped me. She then decided to speak with her so that steps would not be repeated. While she had me "on hold", speaking to Winnie, She then began to verbalize "O' yeah, I remember that black lady...", in a derogatory manner and she began to talk to Cleora as if I was the cause of the issues and stated that, "Mike said he called her and she was told to call back if the refund did not come through. I assumed that it did since she never called". I was never given that information. I shared with Cleora that they may want to have their phone muted before they begin talking about a person by the color of their skin. As I do not believe that the shade of my skin should have anything to so with quality customer service and respect. Reported it to the regional manager who apologized and attempted to empathize by stating that he has "family and people around him with colored-skin". i informed him that everyone's skin is a color, it is just different shades!!! Sheesh!!! I would not recommend anyone patronize this business.
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November 2023 by B. Kennedy
Nicest folks in the world! Perfect place to find hidden gems you didn’t know you needed.
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November 2023 by Rilea Trout
Had some nice furniture at a decent price.
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October 2023 by iJennJenn
My favorite furniture syore in town. Always find something awesome.
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September 2023 by William Morgan
Was looking for ideas for one project and found something that would work for a completely different project. Everyone is always friendly and helpful here thou. Thank you guys and as soon as I get the coffee table completed I’ll bring y’all a picture of it.
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August 2023 by C Baxter
Great People and Quality Products. I recently had the opportunity to get to know the owners and if you are looking for good quality used furniture for your home or office, this is where you should start looking. They genuinely care about their customers and will work diligently to help you in any way they can. The selection is unbelievable! They have everything from wall decorations to furniture, and everything in between.
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August 2023 by Jan Weddle-Wheeler
Great place with beautiful furniture and quick easy Uhaul rentals as well. Staff was friendly, knowledgeable and very polite and helpful. Definitely ☆☆☆☆☆
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May 2023 by Angelina Privitt
Really pricey for old used stained furniture they ask damn near New prices
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April 2023 by Walker Texas Ranger
Very helpful friendly people.
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March 2023 by T.E. Warring
The people are very stuck up and entitled. The owners could learn some humility and humanity, till then ill take my business elsewhere. Uhaul should reconsider who is a vendor for their company.
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December 2022 by Roger Ashley
I like that the buyer is very open and honest. I can respect that he is up front and is not trying to trick anyone or cheat anyone out if anything.
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November 2022 by Rotato the smooth brain and tardicus
I give it a one cause I never been here. I wish there was a "never been here before" button on this map. ?
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October 2022 by Michael Swindle
Love this place love going in there and just kind of browsing they have a wide selection of just different things definitely a place to go through if you like to Thrift Shop and just kind of look at things and find random stuff and random purchases to buy absolutely recommend
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August 2022 by Caylin Turner
Every time I've gone in it's been a pleasant experience! Love seeing different styles of items and fair pricing! I've rented a UHAUL from them before and have zero complaints.
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July 2022 by Stacie Henley
We used the U -Haul services. What a pleasure it was to deal with people so willing to help during a move. Store was very clean and well organized furniture looked to be of good quality. Very friendly staff and super helpful
