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June 2024 by Kami Osborn
I would just like to say I am so sad I have buried both of my parents but I am so glad I will never have to deal with this awful bank again. They are some of the most rude and pretentious awful customer service people I have ever had the displeasure of dealing with in my life.
As an organization they are incompetent and love hidden fees. Every location I have gone to has just been absolutely rude in this area. From Chandler to Mcloud.
I WILL NEVER STEP FOOT IN A BANCFIRST AGAIN
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May 2024 by Bunny Osborn
I would just like to say I am so sad I have buried both of my parents but I am so glad I will never have to deal with this awful bank again. They are some of the most rude and pretentious awful customer service people I have ever had the displeasure of dealing with in my life.
As an organization they are incompetent and love hidden fees. Every location I have gone to has just been absolutely rude in this area. From Chandler to Mcloud.
I WILL NEVER STEP FOOT IN A BANCFIRST AGAIN
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February 2024 by Bonnie Hopkins
They are always so kind to folks when you go in They great you with a smile and tell you all your options They explain things so you can choose the best options ? ?
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July 2023 by Stacy Raines
We switched to Bancfirst after running into a monster amount of "fees" with our previous bank. And on overdrafts.... well Bancfirst continues to state (their policy is..) drafts and debits are always taken after deposits. So, no matter the time of the deposit, if the deposit is made within the same day, your debit/payment will be taken afterwards. ??
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March 2023 by Randy Campbell
Alex was extremely polite and courteous with smiles while helping me. Thank you.
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December 2022 by Scott Anderson
I love BancFirst in McLoud. Everyone is so friendly and helpful. You leave with a smile!
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December 2022 by Teresa Pratt
I love BancFirst in McLoud. Everyone is so friendly and helpful. You leave with a smile!
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October 2020 by Shala Campbell
I tried to used the Atm to withdraw cash. I am no an account holder at this bank but attempted to use it for my convenience as i needed cash in Mcloud & my nearest home bank is not in the area. The Atm not only kept my bank card, but also did mot issues the money i tried to withdrawl BUT removed the money from my account! I reported the issue immediately, before even leaving the ATM actually because of course i didnt want a malfunction issuing my card to the next person in line or issuing them my cash. The Banc first tells metheir ATM must be out of order & there is nothing they can do i need to contact my own bank!?
So let me get this straight, tried to use another bank for convenience, paying their convenience fee since i dont bank there, they take my money & my card which results in ME having to pay for a new card for THEIR malfunction? & now my cash is in limbo?? I wouldnt be this angry if it were a $20 transaction but it was well over that amount! Most people do not have hundreds of dollars to be sitting in limbo, possibly for up to 90 DAYS for your company's malfunction.
& for me to be told there is nothing they can do is absolutely ridiculous and unprofessional. How about i take hundreds of dollars from your account & its MY FAULT & tell you to wait!
Do NOT use banc first for any of your banking needs, apparently they like to steal money & not return it in a timely manner. & will notbown up to their own mistakes & reslove them in a timely manner.
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March 2020 by Raven Clayton
Wow I'm impressed the women at the drive thru today, there was an issue with my husband cashing a check but they were so nice and so professional about it.im still kinda shocked. Way to go ladies thank you!!
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October 2019 by Shala Cotter
I tried to used the Atm to withdraw cash. I am no an account holder at this bank but attempted to use it for my convenience as i needed cash in Mcloud & my nearest home bank is not in the area. The Atm not only kept my bank card, but also did mot issues the money i tried to withdrawl BUT removed the money from my account! I reported the issue immediately, before even leaving the ATM actually because of course i didnt want a malfunction issuing my card to the next person in line or issuing them my cash. The Banc first tells metheir ATM must be out of order & there is nothing they can do i need to contact my own bank!?
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February 2017 by Sunshine Diaz
Friendly professional with a smile
