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November 2023 by Paulette Anderson
My car rental was easy & the price was good. I received a discount for paying through Amazon Pay. I had a free upgrade to a full-size car, which was a really nice-looking Malibu.
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November 2023 by Jamie Legrand
When I went to pick the rental up, the lady at the counter tells me she is typing an email and she will help me when she is done. Then she gets a phone call. Finally 10 min she helps me.When I return the car same lady to busy to help, mind you no customers in there either time. A guy comes from where they keep the cars to help me. He does a walk around of the car tells me I’m good to go. Now a month later I get a bill saying the car was damaged.
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November 2023 by Key Threatt
I absolutely love them. Based on the reviews, there’s no way we’re talking about the same business. Customer service is excellent. Decided to try them one day after being an Enterprise customer for years and loved my experience. Since then I have rented a car again and received the same great service. This is why it’s important to use your own discretion and experience things for yourself versus relying solely on internet reviews. I will use them again when I need a rental. Hind at the front desk is an absolute gem.
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November 2023 by Addie Hayes
TERRIBLE EXPERIENCE!! Wish I could give zero stars. Avoid going to this place. Everything others have said are true. They are rude and talk to customers like they are beneath them. They don't know how credit/debit cards works and will refuse to help you. The 1-800 customer service number will provide you with more help and better customer service but you can't get a car from them. Avoid the headache and go to another place to rent your car.
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September 2023 by Todd Crunk
I have not rented cars all that often so it was really nice when the company renting to me was kind and patient with my many questions. Thank you for a great experience.
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September 2023 by jarrelle: wow this YouTube video is cool ? jones
I rented a car from here, and as far as renting the vehicle, smooth. But the customer service was lousy on the pick up and the drop off. It’s a man there that drives the cars up to you that has horrible tone when talking to customers. The lady there, who is somewhat helpful, but she is deceptive. Bottom line, don’t rent a car from them, they have predatory practices and will milk you in your time if need.
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September 2023 by thething onthedoorstep
The office on I 240 service road was pleasant. Employee was helpful and funny. Returned it to Midwest city. The employee was rude. There's not much parking, came out yelling at me and another person trying to return cars.
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August 2023 by Ralph Richey
A little slow but pretty good other than that. Will use them again
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July 2023 by Linda Huggins ..
The engine went out on my car and I was desperate to find a rental car!! Budget was the only place I could find that came up with a car in a reasonable time! Plus, they quoted me a weekly rate that was really great!! (Although I wanted an SUV, they were able to offer me a full size car, which I was willing to accept!)
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June 2023 by Annod Retnuh
Friendly service, affordable rentals!
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June 2023 by Samantha M.
Super helpful when other car rental agencies did not offer solutions to a car shortages!!! Even helped me save money!!! Thank you Hind for your service.
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May 2023 by Yasmin S.
I came here to return my car that I rented from Dallas, and I would give 5 stars to this tiny little facility because of their great customer service, I left a bag of clothing in the car and found out two days later, I panicked and called, the staff was so understanding and nice and the lady on the phone helped me a lot she took my number and called me back when they found the bag, I appreciate it so much it was my husband's favorite pair of jeans and I would've been in so much trouble
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April 2023 by Monika Hathaway
I have to admit, I was a little hesitant to rent from this location because of comments about rude service. I still went because it's the closest location to me. The lady that was working was super nice when I picked up my car. A different lady was there when I dropped it off yesterday and she was nice as well. Gave 4 stars because it was a nice, pleasant experience.
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March 2023 by Sarah Baudendistel
Me and my family are planning a spring break trip and wanted to rent a car big enough for everybody to be comfortable during that long drive as I’m sure everyone knows inflation on everything is crazy right now but this car rental place had the best prices especially for how long we’re going to be using the car. The lady upfront Kat was very helpful extremely friendly and even helped save us some cash for an extra day. We didn’t necessarily need the car because we were worried about getting it turned in in time and being charged, I’ve seen some reviews about this place in about the staff and all I know is everyone has different experiences. Our experience was exceptional and Kat made it that way. We will definitely use this place again in the future.
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December 2022 by Valerie H
Don't rent someone else a vehicle, they won't be able to pick up the rental unless they have the card you used with them physically and it's 150$ to cancel a reservation.