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August 2025 by F R
This store is very busy but I was given outstanding service by Gavin who notarized a document. Easy to make appointment online.
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August 2025 by Lisa Hudson
Soooo happy you finally got rid of that horrifically terrible awful nasty mean older lady!! I no longer dread having to go to UPS. Everyone working there now is awesome! Super helpful friendly and polite. Thank you!!
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June 2025 by bobby
Always fast in and out. Great service!
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June 2025 by Allan Cheatham
It was fast and easy and they were really friendly.
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May 2025 by B Acree
Outstanding Service from Gavin at The UPS Store
I wanted to commend Gavin at The UPS Store for his exceptional service today. I was mailing a piece of equipment to Epic Charter Schools, and Gavin was incredibly kind, courteous, and easy to deal with throughout the entire process. He made what could have been a tedious task very smooth and pleasant. His professionalism and helpful demeanor are truly appreciated.
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May 2025 by Darren Solomon
Fast, easy and friendly Service
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May 2025 by Malika Williams
The employees are always helpful and patient. I never feel rushed and I love that!!
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April 2025 by Christopher Poole
Small, limited parking. Employees are helpful.
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April 2025 by Teresa Casselman
I definitely recommend this UPS store. The staff is always friendly and willing to help. Today I went in with a task I was dreading. I thought it would be a hassle, and was not looking forward to it. However, I walked in a gentleman named Robert helped me through the entire process and made it easy. I really appreciate him and the staff at this particular store.
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April 2025 by lynn farley
Patrick Casey is the owner of the UPS store in Midwest City on south Air Depot. At the time I entered his store, I did not know this. I thought he was an employee. I went to return an item to Amazon, he was the one I spoke to. I live in Choctaw and its a ways to the store. The item I was returning was retailed at $160. I had 3 days to get it in the mail. He informed me that he could not make the return because the item was not in the original box. How he knew that is beyond me because the item was delivered to me in one of those plastic pouches you tear at the perforation. If the item was not in the mail on time, I lose $160. I informed him that I had never read that an item has to be returned in the original box but he was adamant that was Amazon’s policy and refused to assist me with the return. Amazon always gives explicit instructions on making a return. I was miffed and went to my car angry because of the drive I had made and the money I was about to lose for no apparent reason. I then went back in to inquire of his name in case he was mistaken about the Amazon policy and I was going to bring it up to the manager later. He said he was Patrick but would not give me his last name and asked why I needed it. I told him that if he was wrong then he would need to take ownership of that mistake so I needed his full name. He then said his last name was Casey. When I got back to Choctaw, I called his store and he was gone. I was informed he was the owner. I did some googling and found out UPS stores are a subsidiary of UPS, the guys in the brown trucks. I also found and confirmed that in fact you can use any box as long as there is not an old shipping label on it. I also found that the UPS stores get paid by Amazon each time they process a return; they are in contract with them. The UPS stores can be held accountable by Amazon for mishandling return items. I also found that Sarah Casalan is the president of the UPS stores nationwide. I have corresponded with her office and informed them that Patrick is not following the required protocol set forth by Amazon. I have also informed Amazon as well. This review is to provide the public with information they can use if the same thing happens to them. If you are given misleading information, especially if it ends up costing you money, you do have recourse. The owner can be held accountable even to the extent of monetary charges for mishandling a return. I did return to the store after speaking to another person there over the phone and made a successful return no questions asked. This was about an hour later after the owner, Patrick Casey had left. The big question in my mind is how in the world is it possible that a UPS store owner would not be aware of Amazon’s policy on returns, in light of the fact they process so many?
Follow up: I was contacted by the office of Sarah Casalan, the UPS Store nationwide president and informed her office would be reaching out to Patrick for training and clarification of company policy. BTW, Sarah Casalan is a very caring person and heavily involved with the American Heart Association.
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March 2025 by Aaron SCOTT K5ATG
The store is well laid out and the staff are very helpful and friendly. My only problem is the really tiny parking lot is too small for the volume of business that the store does and it can be hard to park.
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March 2025 by Happy Tullis
I called the store not knowing the first thing about what I needed to do and Robert answered the phone, they were so friendly and knowledgeable and really made the process so easy. Five stars!
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March 2025 by Venette
Took 5 minutes to send 3 things, the girl came around the counter, helped me do what appeared to be self-serve actually and was the sweet as she could be!
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February 2025 by Blair Heard
Have had a box at this location for several years so am in and out of the store frequently. I want to thank the store owners for doing whatever it takes to keep Josh and Arianna working at your store. They are friendly and personable and greet me warmly every time I enter the store.
Josh really appears to hold that place together. He moves fast and work circles around many of the other employees. I’ve thought many times if I were looking to hire people I would steal him from you. Take care of him. He is a huge asset to the success of your store.
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February 2025 by Duron Wise
I haven't had a negative experience since I became a customer.
