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January 2024 by Dustin Sutton
Simon was awesome. He was fast, efficient and knowledgeable while we were there getting set up with new phones. This was a 3 hour ordeal at any other ATT store but Simon got us in and out in 30 minutes while keeping interesting conversations going the whole time. He made our dreaded ATT store visit a fun time!Simon is a great asset to your company.Thanks again Simon!
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December 2023 by rachele riley
The lady Serena and the other guy (I am sorry forgot his name) helped me this morning greatly! I have't had any other AT&T store help me as much as they did. I have serveral medical issues, they helped me make smooth change over to my phone. I would honestly recommend this store to any family members or friends. Thank you again for all your help.
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December 2023 by Alaisa K
Came in to inquire about apple watches, Kadyn was the absolute best and super patient and helpful with all our questions. Ended up walking out with 2 watches. Thank you Kadyn!
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November 2023 by Yuri Loudenslager
Kadin & Serena were very helpful with their customer service, explained every question we had. I really recommend this AT&T store. Thank you guys:)
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October 2023 by Aaron Wells
I made appointment with the previous att customer service representative that we have meet before to help transfer a phone number from one account to the other. The customer service representative that meet us at the door was rude and because I ask for the previous customer service representative that had help us in the past but he said she is not here and ask if I want help today or tomorrow to reschedule my question is why did att not call me back when my customer service representative wasn’t coming today to reschedule ahead of time before driving up there. The lady Manager came up to us and was helpful at first and then began being hateful and rude to me and my parents and told me dad to leave the store what kind customer service is that, than got another customer service representative and didn’t tell him what was going on just go help them. We’re is the communication at in this store that and the lack customer service is astounding to we got past around the store from one customer service representative to a other. We never ever return to this store again Att should ashamed of there manager for this
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October 2023 by Alexis Appling - Stella Rae's
I typically don’t write reviews but I was shocked at the disrespect I just experienced at this store. Kadyn was wearing a manager badge and was reluctant to help or answer questions. He even said he would look up something “to prove his point” after I requested to be shown why that was on my account. I told him I thought that was a weird phrase to use and he laughed in my face. I would recommend going to any other nearby store if you would like to work with kind and helpful people.
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September 2023 by Griffith Andy
Just go into a store. The automated line and call in lines are horrible. Every company screws up phone addressed issues, AT&T gives us the option of a face to face team that works hard and is paid well for their help.
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September 2023 by Ashley
Ever since we got rid of at&t internet and being with the company since 2016 till this year 2023 of august has been the best decision I've ever made we are now with cox and we actually can use our internet and have great service at&t you really need to take some tips from cox. When I was with at&t I expressed many many times how our fiber internet was trash and at&t never would fix their issue now that I have left at&t they have called me 5 times now for me to come back if at&t really valued their customers they would take care of them before they cancel their service instead of waiting till a loyal customer left and went somewhere else and I am so happy now that we're with cox it's been so amazing to actually have internet that we pay for!!!
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August 2023 by TaNeal Green
I feel like a new person!! I went to this store expecting to be there for hours. That is typically what happens when I would go to my previous AT&T store. Sirena called me over right away without a wait. Kadyn new exactly what was I was needing to do with my son’s phone and had it done within MINUTES! Sirena updated my profile quickly (something the previous AT&T store told me was too much of a hassle and they couldn’t do it). Overall, I had a wonderful experience and will never go to another AT&T store again! This is my one stop shop. ?
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July 2023 by Pam Jacene
Customer service from Nicholas was awful. Unprofessional appearance, communication, and service. If he is a leader we are in trouble! Run from AT&T.
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July 2023 by Macias Kim
Clinton was very knowledgeable and very helpful with the phones and he let me make my own decision on the phone and wasn't pushy at all. Sometimes in the past I've had salesmen be pushy on more expensive phones like to make a bigger sale saying it was so much better. Clinton had good things to say about all the apple products!
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July 2023 by Tanner Engel
I walked into the store and was greeted with a cheerful smile right at the door! The salesman was very helpful and answered all of my questions! This is by far is one of my favorites stores! Will be coming back soon!
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July 2023 by xShadow Demon
Employee that helped me was very polite and professional got me in and out quick while still ensuring all my needs were met! Great customer servive.
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July 2023 by Tisha Ward
Fast, prompt, hassle free service from employees who really knew their stuff! Thanks so much! We’ll be back for all our AT&T related needs
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June 2023 by janet hand
I went into this store a couple of days . I walked in and was the only customer in the store. There were two employees sitting inside and one of the guys that I made eye contact with when I walked in just looked at me. He didn't not ask me if he could help me, etc. I asked if he worked there and he said yes. Very unprofessional and lazy in my opinion. I did get a couple of my questions answered regarding my issues from the other gentleman that was there. I also asked what Samsung phone they recommended and they both answered "none". Not very good salesmen to be trying to sell phones that are in their store.I left and went to 119th & S. Western and got excellent service and bought a new phone there. Manager needs to teach the team there some people skills.
