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August 2023 by Keshia Lynch
My family stayed at the Candlewood for a 2wks to prepare for my father's funeral. Dawn and the manager Jamie were so accommodating to us in that time. We had multiple rooms and even when one had an AC not working they gladly moved us to another room. The beds, bathroom and rooms were clean. I truly appreciate the kindness you showed to us, including they help Jamie provided when I told her my pregnant daughter had went back home and called me that she had dilated so I needed to hurry home.Rooms: Rooms were clean
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August 2023 by Johnathan Jackson
The location is right off the interstate so it is easy to get around the city. The rooms were spacious but had water stains in the tub and toilet and mold in the sink. I also had a stain on the bed covers that we asked to have changed but was never done. My biggest issue was the staff repeatedly knocking on the door after the DO NOT DISTURB sign was attached to the door. I had to go down and physically tell the the front desk that I worked at night and that I was sleeping. They still knocked on the door the next few days until I left.
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June 2023 by Amber Rodriguez
Disgusting rooms!! Friendly staff!!I would give them a 4 or 5, however the rooms are disgusting. Kitchen area filthy. Food stuck on drawers. Refrigerator not clean room very dirty including floors. Small bathroom. This was not typical of the candlewood that I stay in anywhere else. It smelled of mildew.
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June 2023 by Tamikia L Bell, LCDC
As usual, the Candlewood does not disappoint with the cleanliness of their properties. This one was right off of I-35 a little loud but nothing that would really keep you up. The service was mediocre in regards to communication. However the property manager he took care of that a few days later. Overall I had to go back for sure.
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May 2023 by Laura L
Worst part was "fitness center". Supposedly remodeled 2 years ago, it has a shiny newer recumbent bicycle that seemed to work, a very old, torn up treadmill that jumps and jerks dangerously over 1.8 mph and an ancient elliptical that is choppy and cheap. They also have some free weights and a new balance ball. If you're fitness minded, you'll have to go off property to work out. Huge disappointment. Kitchenette was decent although neither stove top nor toaster worked in our room. Staff were friendly. Rooms cleaned weekly and only 3 sets of towels for 2 people.
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May 2023 by Laura Lech
Worst part was "fitness center". Supposedly remodeled 2 years ago, it has a shiny newer recumbent bicycle that seemed to work, a very old, torn up treadmill that jumps and jerks dangerously over 1.8 mph and an ancient elliptical that is choppy and cheap. They also have some free weights and a new balance ball. If you're fitness minded, you'll have to go off property to work out. Huge disappointment. Kitchenette was decent although neither stove top nor toaster worked in our room. Staff were friendly. Rooms cleaned weekly and only 3 sets of towels for 2 people.
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May 2023 by Charles Cunningham
The room was clean and spacious. It was a breeze to check in with my dog. The staff was helpful and friendly. The location is not far from many restaurants and shops.Rooms: Suites are spacious
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January 2023 by Brittany Lundstrom
The lady at the front desk was absolutely amazing. I really appreciate her a lot. The pet policy kinda sucks and cost us an arm and a leg. But nothing we could about it. There isn't any breakfast. But the rooms are big and have kitchens in them.
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September 2022 by Ibrahim Al Fadhel
The front desk, they are friendly and helpful. the rooms are clean. Also, they have guest laundry for free.
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September 2022 by Cassie Violette
The pictures are deceiving! The pictures displayed on the website are NOT this hotel. There is no lobby, poor communication from the front desk staff (they were too busy on their cell phones to bother)... Family in another room was handed a cup of body wash instead of sending someone to replace the empty bottle in the room. It took 3 days to get a constantly flickering light replaced. The maintenance man walked in the room after softly knocking and not announcing himself (nor giving appropriate time for anyone to come to the door), confirming a change in a reservation was a nightmare. Took 3 phones calls and 2 people to get it settled.However, it was clean, the beds and pillows were comfortable and it was fairly quiet. It's close to the highway, restaurants and shops.This is NOT a place to stay if you are looking for amenities and something to do other than just sleep.
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September 2022 by Dennis Howard
First experience was great, they have nice rooms and it’s not too bad on pricing. We came on a 2nd business trip and ended up working until 5 am. We couldn’t drive tired so stopped to see if we could get some kind of accommodation even if we needed to pay for the entire day before we would have. When we asked about a room for the rest of the night until the next day she said ,”checkin is at 3pm. I asked if we could pay for the previous day and in a blunt tone she said, “checkin is at 3 pm.” So.. we pulled out and went to the best western beside them and they charged us a very reasonable rate to do an early checkin until the next day. We won’t use Candlewood again even though the rooms are very nice.
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September 2022 by Daniel Brownlow
Updated rooms, except for the bathtub, it was very much in need of a replacement. Very clean rooms, cleaning staff cares. No breakfast. Front desk workers were friendly.
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August 2022 by Jeff McKelroy
My wife and I attended the annual H.O.P.E. conference the year previous and Candlewood came highly recommended by many. We made reservations for this year, and we're NOT disappointed. Helpful staff, clean environment, ample parking. A completely problem-free, trouble-free experience. Candlewood Suites will be out go-to from now on.
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August 2022 by Montae Real
Had a great stay for the first few days then one of the ladies at the front desk Treated me horrible as if I wasn’t a paying customer when we asked for a key after leaving our key behind so she had a nasty attitude the whole time and later told the rest of the staff to not allow us to keep our reservation for the rest of our nights there! Then the other young lady Lindsey treated us wrong the next day blowing up our hotel phone knocking on our door asking us to checkout after we had already extended our reservation over the app an she lies an tells us that the room is booked while we are in it. So we come downstairs to reason showing Lindsey that we have a reservation extended and she fusses back an fourth telling us that our room is sold an no available rooms an once I show her in an IHG REWARDS member she later tries to change up her lie an say that Rupalis the lady who was there the night before to not allow us to continue to stay in a note so we proceeded to see what we did wrong an she called the police on us for nothing just for trying to reason what we may have done wrong for us not be able to keep our suite then she gave us the run around called the lady Rupalis on the phone an she proceeded yelling over the phone get off the property so we just left an went to stay somewhere else. I do want to say the stay was amazing prior to this just got off on a bad foot with Lindsey and Rupalis but the other two lady’s who worked overnight did amazing jobs they made our stay very welcoming outside of those two staff members Lindsey And Rupalis!!
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August 2022 by Brian B.
TERRIBLE STAY!! It started well until Lindsey and the manager Rupalis wanted to not extend my stay because of lies they made up after I caught them in they lie I asked to extend my stay due to be in town for business an IHG rewards member they said they didn't have any rooms available after I had already had a reservation booked online with an agent from IHG. Really hate to say this but felt profiled I wasn't given the same opportunity other hotels allow when trying to extend a stay then when trying to tell Lindsey I have a reservation an talked to corporate she threatened to call the police on me I was charged fake charges for towel damages and things when the only towel was used was the towel like mat for the floor the other two lady's treated me well my stay but Lindsey an Rupalis treated me with very rude attitude every time I came to pay for snacks or get a key my guest felt unwelcome an everything so felt like I paid a place to not even feel wanted.
