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February 2024 by Marcus
Gage was amazing and so helpful! He made my experience so easy and stress free
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February 2024 by Kashanna Bostic
Hadn't been to this location in over a year and insurance claim brought me back to this location I noticed charges on my bank account statement on January 25th but the store was closed so I called the store on the 26th to ask about the charges and spoke with Ian McIver and He was telling me that sometimes they charge cards for different reasons and I said so y'all charge ppl cards without their knowledge and not send a receipt or nothing I was told to shut up and listen or that I could keep getting my card charged at the time I said you don't talk to me like that he hung up on my face I called back and and someone else answered the phone and I said can I have the corporate office number and the name of the guy I spoke to he said hold on and put Ian back on the phone and he said like I said I said I don't want to speak to you I just want the corporate office number and your name he humg up in my face again so I went up there and the so called manager Bryan Gage Robertson didn't even want to hear what I had to say so hes no good at customer service i won't be back and will never recommend this place who threatens to call the police and report a car stolen
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January 2024 by LA Wms
Ian put me into a Dodge Charger. It was a new experience for me.He was very helpful in getting me adjusted to the new whistle & buttons the new cars have these days.Have to admit I forgot how to do the push button to start the car. But it did work for me once. Didn't bother me that I had forgotten it, the car would be going back soon.The young man was polite & if I need a car for any reason, I will go back for his help.
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January 2024 by Teresa Guerra
I've had to use a rental car several times lately. I make sure to go to enterprise on telephone rd. In more okla. They are always above & beyond expectations. They are efficient, professional, and always ready for me. Those guys are great
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January 2024 by Juana Alvarado
I went in looking for a rental since my vehicle was being repair. Ian Mclver was able to give me a very good deal on a Challenger. He was very polite and informative. He explained to me everything I need to know and answer all my questions. He also was able to give me a rental pretty quick! Which in most other rental stores they had a wait time. When it was time to leave the rental back into the store I did not have anyone the could help me get my vehicle and leave the rental at the store. So I called Ian. And Ian was able to assist me with that which was so much help! And I highly appreciate him going out of his way!Also I did have go back to the store since I had some questions about my rental and Shaun’Qae McMurtry was very helpful! He clarified every single question I had. And was super friendly!Highly recommended getting your rental here!
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January 2024 by Kayla Cervantes
Ian is so helpful...!! Made my rental experience so easy and if I had a concern he promptly helped look at the issue and handle it professionally.Shaun'Qae also assisted with my initial reservation and was just as pleasant to interact with. I wouldn't take my business anywhere else for my rental needs. ???
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January 2024 by Tisha Struble
Great experience working with Enterprise in Moore, OK during an extended car rental due to an auto accident. They were accommodating with picking me up on short notice, up front about any excess charges that could be charged to me during the rental period, and accommodating to my schedule on the return date as well. Everyone I dealt with was pleasant - will definitely rent from here again.
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January 2024 by Stephanie L.
They claim I did not answer. The branch manager and his employees are extremely rude and never give you a call back. I have called everyday trying to get into a vehicle due to an insurance claim. He states they called and I did not answer. Which I have proof otherwise and even talked to one of them about a dodge charger they were trying to upsell me even though they have a contract with progressive. So they marked it down as I did not answer which "voids" enterprises contract with progressive. They are shady and I would never recommend them to anyone.
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January 2024 by AnnMary Riungu
great staff at enterprise rent a carquick service and efficient
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December 2023 by Kendall Long
Made my appointment over the phone with corporate, the rep forgot to add I needed a pickup. Contacted this branch and said I would be walking, and they came and picked me up, no problem! Above and beyond service! Will use again and recommend to anyone looking for a rental!
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December 2023 by Amber Mallard
Called about a rental because I was involved in a car accident and have to drop off my vehicle for repairs. Already frustrated by this whole process Ive called probably 6x today before finally reaching someone. They then tell me they don't have availability in the morning when I need to pick up the vehicle. He says he can give me the number for another store to call did I want it? I said no ill look it up. The guy then hung up on me. He didnt say goodbye nothing.This is a frustrating process all around. Gage needs better customer service skills.
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September 2023 by Spiritualgoat84
this location is by far the worst location. I called yesterday to confirm my appointment. I was on hold for 30 minutes only to be told that the car would be ready to pick me up here. I am today to drop my car off for repairs enterprise lie to caliber collision stating that they called me. I have proof that they did not call me this morning, they need to restructure this facility
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September 2023 by Dani
Rented a car through my insurance due to an accident. The pick up process was fine, but when returning the vehicle, the customer service was terrible. They gloss over the actual costs of taxes and hidden fees at the pick up, and then were very unkind at the drop off over these issues. Feels like very shady business practices. They also charged my card multiple days before they said they would be, causing additional stress. Never heard back from management after submitting their automatic survey about their services either. Would not recommend using this company, especially this location. Very disappointing.
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September 2023 by Michael Carmack
We definitely reccommend this location. ?⭐️⭐️⭐️⭐️⭐️? Friendly and professional staff who are eager to ensure satisfaction. Great location near I-35 & close to many stores, shops, restaurants and fueling stations. This location is more likely to have availability than several other metro area Branches. Typically there appears to be a decent inventory of various makes and models. Andie McGehee and Ian McIver both performed in an outstanding manner. We reccommend special recognition, a bonus and or promotions, as they are terrific representations of the Enterprise brand and superior experience. ?Several considerate actions were afforded by these gentlemen which resulted in extraordinary service.
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September 2023 by Jaylin Maldonado
Was supposed to get a rental car with this specific location, they never picked up the phone. I was in hold for over an hour and nothing. My insurance called them and they picked up and immediately hung up the phone. Terrible customer service.
