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June 2025 by twila parke
I went to the hair Salon and Tabitha was the hair stylist. She did a great job on working with me, after we chatted about doing highlights on my hair. She was friendly and did a great job on my hair!!!
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May 2025 by Dante
Horrible customer service
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May 2025 by Bryan Williams
Purchased a shirt took it home washed it so that I could wear it washed in cold water inside out and air dried the shirt shrank tremendously. Wife took it back just to exchange for the same thing but the manager refused even though we had receipt and it was purchased less than a week ago. The manager said shirt was not in same condition as it was in store, obviously not it shrank when washed. Terrible customer service. The other lady that we talked to first even said that she had already had the same shirt come back for return the same day. I wanted to add that we did contact customer service from the post below my review and did nothing they only want to appear to provide customer service they are not interested in actually doing anything. Shop anywhere else.
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April 2025 by Jav C.
Beth was so helpful during our check-out process! We were so impressed with her customer service skills! Thanks again, Beth! We appreciate you so!
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July 2024 by Melissa ritter
The make up girl was absolutely amazing!
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July 2024 by Barbara Wax
Found what I needed. And more.
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June 2024 by Susan Shaw
I love JC Penney! I can always find something I want or need! The sales are fabulous, and the customer service is great!
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June 2024 by Terry Barnes
Usually this store is perfect. Not today. ?Trying to exchange 3 pair of jeans and 1 pair leggings for wife. The service counter associate was stellar as usual. Only 2 jeans show on the paper receipt but did show up in the computer register. The associate actually took a picture of the computer readout regarding the purchase because the sale would disappear on other follow up screens. Not a problem at all. Just needed an exchange anyway. When she couldn't figure it out she called a manager. That manager had exactly the same results. The jeans wouldn't come up on follow up screens to process the exchange. So that assistant manager had the store manager come take a look. Thats when the experience turned unpleasant and awful. She wasn't anywhere close to professional and tried to have an argument with my wife. I very literally had to shush them both. Which made the manager angry. Without actually saying it, she accused us of stealing the jeans and it seemed she wanted to keep them behind the counter on a shelf behind her. I told her she could watch the tape to verify I carried them into the store and would be walking out the store with my jeans I had carried in. They dont fit me but a local charity is always looking for nice clothes.This has never happened to me anywhere. Obviously JC Penny's needs the $80.00 more than I do. Everyone was so kind and helpful except for that store manager. Everyone could see the transaction until she began working the register. It disappeared when the manager began working the register. The first associate had taken a photo of it and showed it to the manager. Ive never been made to feel this way. She alone turned decades of 5 star ratings into ZERO's. I will drive much farther next time I need clothes or leave JCPENNEY all together.
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June 2024 by Pam Lockwood
This store in Moore is always neat and clean. Employees are friendly and always helpful. Today I went in to purchase a watch for a niece graduating high school. Linda asked if she could help me with anything. I told her what I was looking for and price range. She was a big help and very friendly.
I think my niece will be very pleased with her new watch. Thank you Linda.
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June 2024 by F150 3FIVE
DeDe in fragrance helped me out this morning on an exhange/return she was real nice i hope to be back again :)
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May 2024 by Shelley Morse
We went in there for a braclet and couldn't find one. The fine jewelry department was having a big sale. The lady who waited on us was friendly, helpful, and knowledgeable. We ended up buying a diamond for me to celebrate our 45th anniversary. I had it sized, and the lady who helped us told me it might not be back in time for our anniversary on May 12. I told her that was fine. Well, it came in 11 days early! I was so excited. It was a pleasure buying from her.
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May 2024 by Donna Jones
Way too hot in the store to shop
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May 2024 by Kisha Gurule
Favorite store !!
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May 2024 by Donna
JC Penney is my favorite store for shopping for clothes and things for my home. They regularly send me emails with discounts, so get great bargains. I love Penneys!
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May 2024 by Brian Triger
Great customer service.
