PetSmart is a large retailer offering a wide variety of products for many types of pets, available both in stores and online. The store provides services including dog grooming, where staff are noted for being careful not to stress animals, especially short-nose dogs. Many customers report consistently good experiences, describing the employees as pleasant, helpful, friendly, and attentive. Staff are ready to assist, often providing helpful information and insight, and will find answers for customers if needed. The store is typically neat and tidy and well-stocked. While some customers express a desire for more product value and a broader selection of true healthy dog food, and are not big on all services, many leave satisfied with outstanding service and excellent experiences.
