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April 2024 by Bryn Canning
Over priced, entrance is difficult, ground around unit entry is uneven and hard to load and unload. Have found the front gate left open several times with no one overseeing the area. For $100 less a month you can pick any other storage unit around. This place is charging indoor conditioned, electric, 24/7 unit prices for substandard facilities with non of those features.
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March 2024 by Jody Brunkhurst
Emily was 5 Star Customer Service. Thank you !!
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November 2023 by cookie girl
If it was possible to get zero Stars I would. There's a gigantic rift in the parking lot it's not even a real parking lot it's gravel there's no electricity I have red dirt and mud cover it all over my belongings inside of it my unit they billed me for months I never had used there's a whole bunch of RVs in the back it looks like someone's homeless living in them they're falling in . There's no kind of sealling around the doors so you're belongings are not safe from the weather they up my bill more than five times in a year they forced me to pay for insurance that obviously I never got to claim because my belongings were damaged from the mud in the rain and snow and ice
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November 2023 by Rachel Black
The monthly rates just keep increasing! I started paying 70 a month 2 years ago to now paying 115 a month! The gate is broken, customer service is terrible. All around please sell back to Blue Bear storage, we were not over charged and the manager actually cared.
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October 2023 by B B
These jerk offs don't even rate 1 star, they pressure you into renting and when you don't need it, they don't have the decency to offer you a refund, DON'T RENT FROM THESE JERKS, GO SOMEWHERE ELSE
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August 2023 by Mary Ann Ward
First of all, the facility closes WAY too early in summertime and oh-my-gosh, the entryway is SO rorpugh, due tonroad construction! Grr-. VEY hardbon my van folks!o c
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June 2023 by Jerry Allen
Bought a unit thru auction and the dealing was nice and smooth. MaryAnn was great to deal with. Have zero issues with this transaction and MaryAnn helped and went out of her way to make it all go smooth. Thanks again MaryAnn
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June 2023 by Aarron Click
Jason was fantastic, he helped us transfer Our unit it was so fast
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May 2023 by Joshua Caldwell
I currently rent a storage unit here and if you are looking for a rental, please do not use this place. in the last 12 months rental for my unit has increase 3 times, this last time on 05/01/2023, we were not even notified of the rental increase. In 12 months my rental unit is now $36 more than was I was previously paying when it was under different ownership. The facility itself has been broken into on multiple occasions. On one occasion my unit was broken into and we found out the security system at the facility is not fully functional. The gravel roadways are washed out in areas and multiple people have had trailers slip off or become stuck. My family is in the process of trying to find another storage facility. Do not use KO.
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April 2023 by Brandy Jarvis
This place is awesome, if there is ever an issue Mary make sure to take care of it right away.
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April 2023 by Meagan Eger
Our unit was broken into! Our truck, trailer, ATV’s, generators and tools were stolen! This would not have happened if the gate was working! This is supposed to be a gated secured facility! The facilities gate has been broken for 8+ months! The manager is not be very helpful at all with providing surveillance and when we asked about being refunded/prorated for the remainder of April, she said that the company doesn’t do that. My husband told her, “I have nothing left to store and even if I did, the door is broke, I can’t put another lock on if I wanted to.” This place has had several rate increases and the grounds have just gone down hill since KO took over. Parking lot is washed out, our unit would flood every time it rained and people are using it as dumping grounds now. I wouldn’t even give this place 1 star, but I have no choice!UPDATE: It is now almost 2 weeks later and Mary Ann has yet to provide Cleveland County Sheriff’s department with the video surveillance and our detective has called her several times and she is now ignoring his calls!
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April 2023 by Christy Tullis
Rates keep increasing every other month. When I first got my storage it was $70 a month. There have been 2 increases up to $90. Now it's increasing to $106. I'm looking elsewhere.
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January 2023 by Lora Trollinger
I’m so sorry, I didn’t write down the ladies name who helped me rent a unit today but she was very friendly and thorough and a pleasure to talk to!
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January 2023 by Kimberly Long
Sophie was absolutely Awesome Professional, Personable (cuz I was stressed out crying and struggling with My Mental Health too) and She talked to Me about Everything I was going through right now and made Me feel like I was important and that I will be OK and she stayed on the whole rental agreement form and got done with what I needed today and I didn't want to let her go back to work LoL She is Seriously a Keeper and an Asset to Your Team TYSVM Sweetheart and I Do Appreciate You MORE than You will Ever know ?
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January 2023 by Ginger Jurasek
Fabre was very helpful and knowledgeable. She done an amazing job.Thank you so much Fabre.
