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January 2024 by Jesse Willis
The office manager is super nice! He definitely made me feel welcomed and was very informative about the place! The pricing is pretty cheap as well! For example: a five by ten here is about $25. If you go anywhere else, it can range from $79-$90. That is, in the research I have done of nearby storage places. I don't plan to be here long, as my plans don't require it. If I should ever need to store anything again, or if a friend asks for recommendations, it will definitely be here!
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December 2023 by Heather Gipson
I'm writing review for Arnold Jones....They have been so awesome to me and always helpful!!! Never had any problems with anything i have been with them almost a year now...I love there dog also very friendly!!! Always able to get in the gates and to my storage ...thanks for all you do for me!!!SincerelyArnold Jones
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December 2023 by Sydney Flowers
Great place to rent a storage unit from!!Super friendly staff and good pricing. We are very happy we went with them over other places in town.
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December 2023 by Indigo Galaxy
I am so grateful for them. They have been kind, patient and friendly. They have helped me so much since I lost my mother and had to move her things into a storage. From beginning to end they have been on it and it has been such a relief with everything else going on.
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November 2023 by SELA DA SORCERER
Great place! Affordable and spacious units; Edgar is so kind and polite and helpful, will work with you and help you find the right storage unit for your needs. Would definitely recommend
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November 2023 by Samentrica Jackson
This is most far the worst storage facility I ever had to deal with. The manager just so happens to live here is very rude. His signs shows, clear as day hours of operation and access gate times 7am-9pm. I arrived at 7am to store my vehicle. I waited til after 7:10am to knock on the door. He swarms outside and rudely says to me that he doesn't open up the gate until 9am. I say that your sign says differently but he interjects and tells me I just woke up his family and he will not open up and proceeds to slam the door in my face. Please whomever read this review DO NOT use his services unless you want to step on dog mess as you get out your car, call and he never picks up and be rudely talk to. Pics will be up soon.
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August 2023 by Nina Jones
We have had the unit for a year and set it up to autopay.It works for awhile and then stops and we get messages that we are past due along with past due fees.I called them to ask what happened to the autopay and the fellow basically said he could see it was set up to autopay and he did not know why it stopped.There were also past due fees and I told him he'd better get those removed.He got quite huffy, said he was trying to help me and basically told me how awful a customer I was.I then told him that he should be the one apologizing since I had done nothing wrong and then he REALLY got mad.Not once did he apologize for their error. Instead he acted like he was doing me a favor.So I told him I'd go and leave a bad review.Done.added after the reply,I will give him a call tomorrow.
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July 2023 by Alex and Mario Nunez
Boo this company. Removed my stuff two hours after they opened today and they still charged me for the whole month. Said something about autopay contract and it couldn’t be helped. Careful with this company they will use whatever means necessary to get your money. Got me for $99 for July and it ain’t even July yet.Military veteran student using GI Bill. They did me dirty, think they shoulda been able to help me out.
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April 2023 by Danielle Rogers
Well interesting interaction with the manager today here. Seemed awfully defensive for being asked normal questions anyone would ask when their storage unit has been robbed and they’d been given two different story’s on the phone before they could come speak to someone in person . Ours was conveniently in a “blind spot” of course. The manager had his big white German Shepard barking in my ear in the office, which also reeks of cigarettes so better hope none of their other clients are allergic to that, then refused to give me the managers number until I pressed him finally. He said he didn’t know who his manager was at first or the owner. The manager also had told my friends, who had to run by as we were out of town, they had footage and had made a police report but then told me they had no footage and he couldn’t remember what officer called him but he didn’t make a report they called him. So a few random officer called him and he didn’t get a name or have any clue what unit they were calling on??♀️ very odd. Also that the bowling alley is in charge of that alley , so an alley they don’t own they supposedly have cameras on for the storage unit , boy things started getting real shady throughout this entire interaction . Then him speeding around the corner and slamming on his brakes screeching them because he was upset he was asked questions while attempting to mean mug my husband the entire time. Demanding loudly we come back to the office when we we’re done . I wasn’t aware a manager of a place I pay for every single month was allowed to tell me what to do and how to do it but he tried and failed on that. Also , units over on the other side seemed to have been broken in to as well so are all the units in a blind spot? Seems they could pull footage from that side . I noticed on another review the owner mentions these managers have been there a long time which is not true either. This is the third manager I’ve encountered in the 3 years I’ve had my unit so let’s not go there. I will say the former two were always nice and helpful and I’ve not had an issue before now , but this is enough for me to consider this may be an ongoing issue with this storage facility . Also seems a real liability to have multiple dogs on site that bark and growl at clients that walk through the PUBLIC OFFICE DOOR to do business! Being held back by a little baby gate. Just to note I love all dogs and allDog breeds ,but as a business owner myself would never allow that in a million years. Finally the “repair” that was done to secure my unit before we came to secure it was poorly done at best.
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February 2023 by Amanda Leatherman
The gates are never open at 7am. Most days they are not open until 9:30-10 and atleast 6 days last month were not open till after 11:30. I had donation place’s scheduled to pick up large donated items and were never able to get in. We went by on a Saturday to let my cousin pick up her chair our grandmother left her on her way home to Arizona. We got there at 4:40 and the gates were locked. Another guy was trying to get in as well and said he came by earlier and the gates were locked at 2 pm. When I asked why the gates were not open the guy in the office told me he was trying to sleep in those days and that the access hours changed. However no one was notified and the posted hours are still 7am-10pm.They also keep calling us every month to tell us we need to pay however we set up an auto draft and they tell us it’s a problem with the computer. We have had a unit here for 18 months. We chose this unit because of location and access hours that works for our business. However The last 3 we’ve felt like all our items are being held hostage causing issues with our business.
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November 2022 by Rose Williams
If you are using this storage IMMEDIATELY GET EVERYTHING OUT THESE PEOPLE ARE STEALING YOUR THINGS!!! My friend had 2 biggest storage units for almost eleven years. They were awarewere aware he didnt live in norman an over the road truck driver. So not here would not know there anything missing. First storage washer dryer all hos mothers dishes and jewelry and many other items as now going thru things.After cleaning out one unit this facility only has ONE trash dumpster which stays full. The unit was swept out dead mice throughout it as well as they leak an ruined furniture qnd mattress. Which due to dumpster full left outside. This manager took those items and took off his lock on other storage after stealing half the unit and threw chair and pallets on windows an broke every window in his unit . Claiming he owes for damages an CAN NOT get rest of his belongings until pays $150 in damages. Threatened to call the police for ttresspqssing i and threw us off the property. I see from other reviews they have doone this before. Not only unffriendly, dirty, unable to mai tain as well as thieves this place needs new management as well as criminal charges brought against!! Not only are the accessing others property and taking they are illegaly charging, entering units without permission, changing locks and codes or giving codes they know will not work, they REFUSED to go ov cameras to show who entered they intentionally unequiped with enough dumpsters this place is QWFUL H I EFULLY THEY ARE PROSECUTED AND JAILED FIRED AND THIS RESOLVED!! COZBY FAMILRosewilliams ps i wa with them when they packed up these storages but there when unpacked an witnessed this injustice
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August 2022 by Scott Twitchell
My parents had a unit here for no longer than month before it got broken into over night. They stole several things but the biggest was a brand new generator. Mysteriously the gates were locked & the area the unit was, conveniently, doesn’t have video surveillance. The gate being locked & the fact that they stole a generator, means it was most likely an employee or another renter. They would have had to used a vehicle to steal the generator so something is off. Overall unsafe. Store your things somewhere else.
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June 2022 by Debbie Watson
New employee. Didn't answer questions. Showed a unit facing the direction bad weather comes from. And it showed. Rotted frame on the door. The entire place appeared to be worn out.
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November 2021 by Wanda Liebermann
Charisse is the BEST! I called her a couple months before my move to Norman and she was helpful and informative in a way that other storage places were not. She didn't have the unit I needed at the time, but when I would call back to check she always remembered me. When I finally got to Oklahoma, I saw that she keeps a clipboard of notes about customers so she can remember their details. She really went above and beyond for me.
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October 2021 by jaydrien mantooth
Really enjoyed my experience today with Charisse she was very welcoming and had wonderful customer service skills other then the roads my over all experience was wonderful.