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March 2024 by Tim K.
So this place sold me soured wine and would not make it right. I am out $44 and will never shop there any more. The manager basically argued with me and said there wasn't anything wrong with the color or flavor after sampling it. I don't understand how the Cellar can just take my money, provide tainted wine which I had to take back to them, hear that I am wrong about the crap wine, and deny my request for a refund. Wine does go bad in storage. This Saturday manager has no clue about wine. She totally lost me as a customer. Cellar Wine SUCKS in my opinion.
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December 2023 by Destiny H.
Went in NYE to pick up supplies. At the checkout counter with a 12pack shiner and a bottle of sparkling. It's my turn, I grab the shiner by 1 handle and it breaks and falls, busting some bottles. I profusely say I'm sorry, no responds from anyone. They go get cleaning stuff, again saying sorry, and again none of them saying anything to me, they just keep looking at me. So I go grab another 12pack and move to a counter with someone there, and that's when I told I will be charged for the beer that broke. Those are the only words that was said to me. I didn't even get a chance to at least grab the beer that wasn't broken and I still had to pay. So here's to a 40$ bottle of sparkling that isn't worth it. I understand it was NYE, but there wasn't a line a people waiting on me and that situation, thankfully.
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November 2023 by Nadine W.
Great store lots of options staff is always friendly and helpful- the store is clean
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November 2023 by Christopher W
Great selection but the customer service sucks. Like, I'm sorry you work at a liquor store and you seemingly hate life, but that's not my fault. I would seriously prefer these dudes to just check me out silently instead of opening their mouths.
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October 2023 by Lauren Preuit
Thanks for the selection of non-alcoholic options! Definitely more than I thought there was going to be, we will be back for this reason. Appreciate it!
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October 2023 by Pat Thomas
One star is generous. Absolutely worse experience in my adult life in a liquor store.
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September 2023 by Pat T.
Terrible experience at this place. Basically accused me of trying to buy alcohol for under age nephew who was with me.
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August 2023 by C C
Big selection, poor customer service from a few of the young men who work here, who try to act too cool for school at check-out. No greeting, no smile, no receipt, no offer to bag my purchase, no farewell. I’ll just go to the Spirit Shop a few blocks away!
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August 2023 by Jerry Easter
Good prices. Helpful people. Wide selection.
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June 2023 by Sylvia Wright
They have the best selection of Spirits in central Oklahoma. The employees will gladly order anything you want. Everyone is always very friendly & helpful.
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June 2023 by loran rolf
This place has most of everything you could want. Love that they allow you to buy single beers so u can try different flavors. This is my go to store
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May 2023 by Annie Smith
The selection and prices are fine but I’m giving it 1 star because two of the dudes that work in there are super creepy. I’d like to go in and just you know, buy a 6-pack without being ogled.
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May 2023 by Geo M.
For a huge place, not only did they not carry what we were looking for, the customer service was less than I would like to see when I'm asking questions about a certain brand of products
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March 2023 by Marilyn Rhodes
Well, before yesterday, I would have agreed with the positive reviews. I have bought from this business faithfully since it opened in Norman. Yesterday, I bought several items. Spent $135. Two of the items were Black Box Pinot Noir. I opened the first one last night, poured a glass, and immediately poured it down the drain. It was musky. I opened the second box. It was fine. I called The Cellar today to see if I could exchange the bad box for a good one. The answer was no. So, it was like...Sorry bout your luck, but thanks for the 23 bucks! Beware!
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January 2023 by chad reichert
Beware. Rented a keg for daughters OU graduation party and the cheap plastic faucet on the beer tap broke halfway through the party. To add insult they charged me for the broken tap upon return. Kind of a scam.
