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June 2025 by Derek Davis
Went in a few days ago while the store happened to be very busy. There appeared to be only one girl working, and she obviously could have used some help. While she was juggling between helping customers in the fitting rooms, and checking me out, a woman comes out from the back of the store and tells the clerk that she’s “going on my break now”. I soon learned from my wife that the woman who left her was the store manager, Rebecca. She apparently wasn’t much of a help to my wife in previous visits. I’d hope a store manager wouldn’t leave their employee alone like that. The clerk that helped me was nice though.
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March 2025 by Rachel Weaver
My daughter and I came in tonight looking for an outfit for a special occasion. My daughter was feeling discouraged after not finding what she was looking for at several stores , but all three ladies worked to find her something special. They made her feel beautiful!
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February 2025 by Tiffany Ta
I was there on President day at around 2:57 pM and the sales associates only sat at the counter looking at their cellphones. One of them saw me, looked at me and looked down at her phone again. Not saying a word to me. Customer service is dead, it seems like.
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November 2024 by Amanda McKinney
Best service and help finding a shirt and slacks - everyone there shared advice and offered to help - so friendly too! Rebecca even bagged a large pillow I had bought at another store that didn’t have a big enough bag for the pillow because it was raining outside. Super friendly and just adored their staff! Can’t rave about these three ladies enough!!
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December 2023 by Martin Gonzalez
Worst customer service I have ever experienced. Tried to return a suit that did not fit, but the “return” tag came off on its own while wearing it. Right when I asked if I can get return, they immediately saw the tag was off and just told me that it’s mine now and can’t be returned or exchanged then to hand it back to me without even giving me the time of day to explain anything. Not only that, they even kept repeatedly saying “says it on the tag” after handing it off. Recommend to everyone and anyone to walk around the corner and go to Dillards. Avoid this place
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May 2023 by Vance Porter
Store looked good. Prices good
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September 2022 by Know Body
MISLEADING PROMO DISPLAYWent in a couple of weeks ago. The clothes are pricey, but they do have a few stylish shirts and pairs of pants. When I went they running a promotion on jeans. There was a display rack that said “Buy 1 Get 1 pair of jeans for $5”. I grabbed two pairs of pants from next to the sign along with a shirt and went to check out. The total was like $230. I asked him about the promotion and he tells me “well that’s for the jeans. These are chinos.” Look man, I’m not some pants expert. All I know is there was a big sign for the promo in the middle of a shelf, and on either side of that sign was two stacks of pants. 3 out of 4 of the stacks were jeans, but I guess one of the stacks were Chinos. So why include them in the promotional display??? That is just confusing and in a way that is easily avoidable. So he held on to the one pair of jeans and the shirt and gave me the Chinos to put back and see if there was another pair of jeans that I liked. There wasn’t. I ended up just leaving without buying anything. I was very disappointed to have learned that the item I most wanted from the promotional display…was not included in the promotion. That’s kind of d**** unless it was intentional, in which case that’s even worse. In hindsight perhaps I should have asked if they would go ahead and give me the jeans for $5 when buying the Chinos at full price, since there were no other jeans that I liked, but it didn’t occur to me at the time. I was kind of put off from the interaction and just wanted to leave.So free retail advice for Express Management: if you’re putting together a sales display, make sure the items on display under the sign are actually included in the sale. Otherwise you may confuse, disappoint or even frustrate potential customers. There were jeans in other places besides the promo display. Perhaps the Chinos could have occupied one of those spaces instead. that way you could still have had a full display which only included pants that were actually part of the sale. That way you don’t mislead people into thinking the other pants are also part of the sale. If that had been the case I would have realized the other pants weren’t part of the sale, not gotten my hopes up, and probably have found two pairs of jeans to get. Instead I left spending $0 and with a bad taste in my mouth, as well as the motivation to leave this review.
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April 2022 by Michelle Onofrey
Friendly and helpful employees. Clothes well displayed, not crowded or messy.
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May 2021 by Noemi Marty
Very good lace , first time there
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March 2021 by Alfredo Juarez
Every time good prices , good offer, and nice staf
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October 2020 by Eric Sauer
Love the store and the selection! The manager is always cool and very informative.
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May 2020 by Katie Mac
When they tell you that you will get a discount if you run your credit for an Express card, dont do it. The cashier told me "dont worry, it's a soft hit on your credit" I told her it's ok to run it as long as I get the discount but I didnt want to pay for the purchase with a credit card. I put in my info and then my mom paid for the purchase with her debit card. a few weeks later I got a bill in the mail for a credit card I didnt want to open for the full amount of the purchase. (and it never pulled from my moms bank card)my credit dropped by five points.dishonest business practices.if you're going to open a credit card in someone's name you have to tell them you are opening the account. You cant just say that you're running credit for the discount and that it isnt a big deal and wont effect someone's credit.Also, I got home and there was still a security tag on my new suit coat so I couldnt wear it to work and I still havent gotten the time to drive back to the store to get it removed.
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March 2020 by Kim Weder
They refunded my money and 2 months later debited my card for 2 different transactions that added up to the amount I was refunded
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January 2020 by Native Sweet
This is a great store if your looking for certain pieces, or great shoes for a woman on a budget.
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September 2019 by Daniel Garner
Jeans fall apart pretty quick.
