-
October 2025 by Adam Marsh
I would give them 0 stars if I could. Attempted to get propane cylinders filled for my RV. The “local” number listed is a national answering service. I was told they were open and filled cylinders locally. Drove over and the office is locked with no one here. Don’t use Ferrell Gas.
-
January 2025 by Curtis Shipman
Says they close at three. Went in at 2:00 and they were already closed. Tried to call and couldn't get through their automated service. Definitely should think about hiring people to actually answer the phone
-
January 2025 by christina nelson
I diecided to try a new company and was given a date for delivery. They showed up a week early during the snow storm, decided they could not get up my drive and then left but only told us this today on the 21st as they did not even call on the 8th to say they had tried . The day the gave me which was the 15th had come and gone with no call saying they wouldn't be here that day. They are now telling me there is no guarantee of delivery and even on the 22nd which is rhe next date they have given me. I have dogs, they have to call me to be let into my yard. Im a very sick individual and cant not go without propane or it can cost me my health and possibly my life. You can not speak to management either, I was told it would be 48 hours before someone called me back. Now they have also told me and my husband both that they would call us and then failed to do so. Im being held random at this point. I will be canceling my account with them and reporting them to the BBB. ABSOLUTELY DON’T USE THIS COMPANY !! Worst customer service ever and a very dishonest company.
-
May 2024 by Sheryl Langford
HAVE HAD GOOD LUCK WITH FERRELL GAS FOR THE MOST PART, HAVE HAD A FEW HICCUPS BUT FOR THE MOST PART THEY ARE MUCH BETTER THAN THE COMPANY WE USED TO USE.
-
April 2024 by Sandra Hysell
We have really enjoyed having the auto fill. The only request would be if we could get a notification by text or email the day it is done. It's quite a surprise to get that big of bill when not expecting it.
-
April 2024 by brad morse
The dilvery guys are great and have good information. The front office people are great to work with...I'm not wild about the payment process but who else has a better plan. Price is a question.. if you look you will find better pricing but service will lack. I do wish they would fill my grill propane tanks but say they can do it in the field.
-
April 2024 by Christopher Fisher
Great service, driver was careful and friendly.
-
December 2023 by Debra D.
Had a guy ring my doorbell at 6:45 in the morning. After I got to the door and got dressed, stepped outside didn't see anyone but saw the Ferrellgas truck. I'm assuming they were filling my tank tried to reach out to the office their automated system will not let you get through to any person, I'd like to know why someone's ringing my doorbell at 6:45 in the morning
-
May 2023 by Trey Hoops
amazing service and super fast. best propane company in the business
-
March 2023 by Trey H.
best propane company in oklahoma!!! Shaun the service guy was very helpful and with my questions.
-
February 2023 by Jill Tucker
This place is the pits! My parents bought their tank 17 years go, yet they continue to charge them tank rent. They want to charge them to remove it! They cancelled their service and told them to come get it, yet they have not been responsive and continue to be rude and unhelpful. DON'T USE THEM! Go to Lunden's or Steve's
-
January 2023 by Jill Thompson
This place is the pits! My parents bought their tank 17 years go, yet they continue to charge them tank rent. They want to charge them to remove it! They cancelled their service and told them to come get it, yet they have not been responsive and continue to be rude and unhelpful. DON'T USE THEM! Go to Lunden's or Steve's
-
August 2022 by Nathan Tate
The price that we "locked in" for this year has increased 3x. Also, I think it is CRAZY that I have to pay $60 to lock in a rate for a year. I tried to fill up my tank before last year's rate expired in June and I was told they couldn't do that because I was at 50%. I'm kind of stuck because we lease the tank, but it very frustrating. We don't use that much propane (only 1 fill up last year), so it seems very excessive!!!!! Not sure we have many other options at this point.
-
December 2021 by AJ M
Do NOT use this company!!! We've been customers for 3 years. For the first couple of years there was a leak at the tank. They sent a guy out and fixed it with no charge.Which was great. . . I guess. Last week we woke up at 4 am to the smell of propane throughout the house. Called the fire department and they though maybe it is our furnace, not 100% sure though. So, my husband called Ferrell to let them know as a courtesy. Ferrell gas suggested as a COURTESY that they send a technician to make sure there wasn't another leak. The guy was here maybe a total of 25 minutes all together. He did NOT fill our tank. He sprayed the valve to check for leaks, no leak. He said maybe since we were at only 5% that it was causing the smell. Well a couple of days later we get a bill for $296!!!!! For what?!? They charged us $96 for an hour of his time ( which was only 25 minutes maximum) and $200 for emergency refill which they did NOT do. After my husband wrote an email and waited for a call back for 3 days. The customer service woman told us that we are responsible for the $300 because the leak was on our end?!?!? Excuse us?!? Sure charge us for the service fee, but how is it legal to charge us $200 for something we did NOT receive!?! This is the worst customer service ever!!!
-
December 2021 by Marcela Loria
Bad customer service. We scheduled a site visit for installing a propane tank for the home we are building. The first time we called they said that they will arrive between 9 -11 am on a Friday and they requested the presence of someone to point them out about the location of the tank. My husband waited there from 9-11 am and at 11:30 we decided to call and ask if the tech was late. That day the tech never arrived. One week later, the tech called and told me that last week he arrived at 4 to the site and it was quite dark and nobody was there. So, he decided to leave and arrive the following Friday (a week after the original appointment). I answered him, it is weird because I was there seeing the house from 4-6 and I answered, didn't you see the cars? He said, well I actually did not go. He basically tried to lay in my face. I answered him. This is a propane company, how can I trust you if I have a gas leak? He answered: fair enough! And that's the question, the customer service line did not have an idea where were their techs? their tech showed up one week later and lied about it. What type of customer service culture this company has?
