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January 2024 by Greg Burns
To be more specific, it was better than "great". I'm sure this comes to no surprise to the person reading this, but Casey epitomizesprofessionalism. She would be the first person I would contact if I started my own company. She's a 10 out of 10 at every level including but not limited to customer service, sense of urgency, attention to detail, crystal clear communication and respect for the client.
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July 2023 by Donnie Milam
Cheryl and her team are amazing! The utmost in professionalism, while maintaining a very personal experience. 10/10 would recommend!
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June 2023 by Benjamin Young
Absolutely wonderful experience!! Will NEVER go anywhere else to get a mortgage. This is my second mortgage with them and they are very professional and communicate extremely well for the entire process and have went above and beyond my expectations!!Thank you Cheryl Amanda and Mandy you guys are great!!
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May 2023 by M D
Our recent home purchasing experience was truly smooth & amazing! Special thank you to Casey who guided us through out the whole process. She was quick to respond with the questions we had on professional manner. We gained so much information during the process since we are interested in housing market/business. Casey, it was an absolute pleasure working with you!
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May 2023 by Sarah Evans
Casey Kunard is the Best! She is so friendly, and she is quick to respond to all of our questions and she has made our house loan process very easy! We highly recommend her!
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February 2023 by Colton Kirtley
I have been banking with First United for over five years now. I only have good things to say. Customer service has always been great. I've had my identity stolen before and they have always been super helpful in that department.
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December 2022 by Breanne Whitespeare
Buying a home was so scary and just unknown for us, but with Casey, she was with us through every step and so ready to explain any questions or concerns we ever had on or off the clock, she helped us understand every step and fought to get us the right deal!
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September 2022 by Grace Herman
Casey was extremely helpful and communicative during our home buying process. I would not have had such an amazing experience if it wasn’t for getting to work with her. If/when we buy again we will definitely use first united and Casey ?.
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September 2022 by Rudy Frescas
Its always a pleasure working with Casey. She is always helpful through the entire process and this is the reason we return each year.
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August 2022 by Whitney Webb
Cheryl and the team made sure I understood my options for financing and provided me clear guidance on what to expect for closing. She went above and beyond to make sure we closed on time, we are very grateful!
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August 2022 by Heather Hughes
2012-2015(?) great cust serv. When purch it went WAY DOWN. Now, lots of mistakes and no apologies. I’ve lost $$ from their mistakes. Very unhappy now with First United.
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July 2022 by Joshua Christopher
Cheryl was very responsive from the start, via text, voice, email. This was especially important for us out of state and time zone. She went above and beyond any day of the week to ensure we got the best rate and were on track during the process. Highly recommend going with this team at First United!
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June 2022 by Emanuel Bogers
Wish we would have had cheryl. Apparently they have been having a change of management during the purchase of my sibling, which has taken up to 3 months. Mandy, our worker, is very questionable. My sibling is purchasing a house and First United waited until the last day of closing to ask for certain transcripts that take 5-7 business days to receive, due to IRS issues and an update of policy quite recently. Then they told us there is nothing we can do but wait and get a new closing date. I hope the team is properly held accountable, and also their whole team is uncoordinated and incompetent. Customer service is horrible. I hope they see this and fix the issue, because every time they try to go up their chain of command they give my sibling the run around. Complete joke of a bank and joke of people. I have yet to witness proper communication from this bank.
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June 2022 by Chera Bogers
During the whole process of trying to secure a home loan with First United, it was definitely NOT easy. I told our realtor Debbie Anderson if it wasn't for her I would have given up. The main issue with First United was the LACK of COMMUNICATION. I know there are always going to be hiccups of some sort but when we as first time home buyers had questions and called to leave a voicemail, the bank would just email back an answer, not a phone call. Which to me did not make me feel valued as a customer. Then on the day of CLOSING my partner had to leave during the signing process to get a $1,000 money order because the bank misinformed us on the amount of closing costs. Our realtor took the time to call one of the representatives during closing with us present in the room and instead of them acknowledging the issue, all I heard was them pointing fingers at a specific individual. We closed on May 26th, and still have not recieved ANY email, phone call in regards to the unknown additional $1,000 dollars at closing. The entire process took over 100 days yet there were so many balls being dropped last second from the bank needing certain papers on our first closing date all the way to having to leave during our final closing.
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July 2021 by Rayson Sanchez
Cheryl is the best! Cheryl and her team did exactly what they said they were gonna do. Can’t get much better than perfect! ;)
