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December 2023 by Tony Cowart
Customer Service SUCKS! Truly terrible.
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October 2021 by Kenneth Mitchell
The seller and I could not find a bank that would work with us to secure a mortgage on his house because it was deemed to be "unique"-- some of them stating that the barn style roof made the house a "barndominium" and therefore virtually untouchable. Even Rocket Mortgage, who claims to be quick and easy, turned us down inside of ten minutes--again citing the "unique" roof as a disqualification. The situation was so hopeless that the seller allowed me to enter into a Contract for Deed until a mortgage could be secured.I found Cheryl Koontz and the First United Mortgage Group after three years of searching other dead ends. Cheryl candidly informed me of the challenges I faced but assured me that she would endeavor to work through each of them. I admit I was initially concerned that the relatively low amount of the sale price might not warrant a serious effort, but that was far from the case. Cheryl and her team (Samantha Dawson and Amanda Riggs) tirelessly trudged through several months of difficulties, remaining in constant contact with me the whole way. In the end, Cheryl and her team were able to secure a mortgage contract which granted me the maximum credits for my three years of investments into the house--I even walked away from the closing table with money in my pocket! I am now living in my dream home because Cheryl and her team pulled out all of the stops to make it happen. If you have looked elsewhere for help with a difficult situation then give Cheryl and First United a shot--if there is a solution to be found then they are your best bet for finding it.
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October 2020 by Daryl A.
First American Bank had built several large lobby branches--all exquisitely decorated--with dark wood paneled walls and chandeliers. The ad campaign touted this group as "Norman's Only World Class Banking" and it was a subsidiary of a multi-unit graveyard and mortuary business which started in Norman. The bank collapsed in 2014 due to bad loans and was taken over by a successor bank in 2015.
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September 2020 by CLARA FIGUEROA
I have been a client for many years and the customer service is always excellent.
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February 2020 by Stacee Hogan
Love the kindness and honesty