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October 2021 by Donnasfocus
Yikes! $1.25 to wash hopefully your vehicle isn't to dirty because the time runs out so fast then you have to put in another 1.25 and the water smells bad, like sewer. The foam brush wasn't foam it just ran pink like soap. I felt like this was a waste of time and money. Be good just for a quick rinse.
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August 2021 by Jasmine Walden
It's the closest one from my house and I was excited about it.The wash itself didn't clean my car that well (I also spent well over $15). That could've been my fault but I've never had problems washing my own car.Services: Auto interior vacuuming
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March 2021 by Tony R.
It's a little better than the gas station type $10 car wash but $33. It's better but not much. I might would come again because it's close. But expect to spend a bit more time when they are finished. If it were $20-$25 I'd say it's on point and good for what you pay.
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October 2020 by Mike F.
No line when I got here and still took over an hour to wash and vacuum car. Only one or 2 employees working everyone else standing around. Not worth the $23 first and last time here
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September 2020 by Denny H.
My encounter with the owner of Auto Valet was indeed frustrating, distasteful, and utterly disappointing. There was a complete disregard for appropriate customer service, management etiquette, and the entire treatment of a customer.This encounter began when my son left his truck to have the inside cleaned and the exterior washed. I picked him up and brought him back once the job was finished. Before looking at my son's truck, I went in and asked for the same service to be done to my car. I was told by the attendant that they would clean and wipe down the interior, clean the cup holders, door sides, dashboard, and a number of other items. I went back out to check with my son and he said his truck had dirt and trash in the cup holder, the carpets were still dirty, the sun visors were not cleaned, and the overall interior did not look much different than when we left. My son went and asked the attendant if she could come look at the interior, which she said she would. We waited outside for over twenty minutes but she never came out, nor anyone else. I went into the office and asked why she had not come to look at the truck. She said she sent a detail man to check. I then asked why she didn't tell my son that in the first place. She said she was on the cash register, however, there were several other employees in the office. I then asked to see the manager or owner and she said she was the owner and immediately told me, "You can't talk to me that way!" and ordered me out of the establishment. Needless to say, I didn't leave my car for them to clean. The encounter made me feel as if I had no right to ask questions, or voice my concerns.What potential customer would want to do business with this type of operation?
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August 2020 by Greg L.
I just drove 1,000 miles from Phoenix to Norman, OK. to trade my 2017 Ram truck for a new 2020 Ram truck at Landers CDJR and my truck was covered with bugs, dirt, & grime from the journey. I told the folks at Auto Valet I was trading in my truck and if they could do a good job cleaning it up. The end result was that the dealer was impressed that the vehicle was so clean to trade in (They said they never see that -ever)! Also, a special thank you to Jaysie at Auto Valet for being so nice to me! Greg L. Phoenix, AZ.
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June 2020 by Ray K.
Worst full service Valet EVER!!!!!! Took my daughters 2016 Ford Escape in for the full service and also added extra services. I spent almost $50 for the car to still be dirty, dusty and it had the spray cleaner dripping all over the dash and windows and dash and console was very sticky and had lots of streaks... shittist job ever and then the guy was pressuring us to tip them!!! I recommend never go there and I know for sure I won't EVER GO BACK!!!! Full service my a********
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February 2020 by Heather B.
Zero stars! One of their employees stole my dog's medication! My dog's prescription pills! Owner said she'd look into it, I don't hope for much. Cost of meds were around $200! Meds were in a ziplock bag behind my driver's seat with my dog's blanket, an umbrella and lint roller. Only the meds were missing. The idiot that stole them got away with two heart meds, an antibiotic and a pill for her liver. She's a 7# chihuahua. What a total crap show this place is. Whomever took her meds is a waste! How pitiful is their life they stole animal meds!!! My car is a two seater by the way! No passenger seat behind the driver and absolutely no need to clean behind the seat! Total disappointment this place. Will definitely let all my Norman friends to NEVER use them!
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October 2019 by Dale H.
HORRIBLE experience my wife had today. No line but it took 1 1/2 hours to get her car cleaned. She spoke to the female owner, told her she couldn't wait any longer, asked for her $ back and she would just leave. Owner refused, ordered my wife to "step outside." When my wife responded that she could speak to her inside, Owner said she was calling the cops. 2 other customers offered condolences and Ownerr was rude to them too. We have used Auto Valet under 2 prior owners for many years but will NEVER go back.
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September 2019 by Gary E.
Just picked up my truck from going through their brushless car wash and after spending several minutes going over all the spots they missed during the wipe down I discovered they had broken one of my wipers - it was totally broken - not just unlatched from the wiper holder. The excuse was they couldn't turn off the wipers as they drove it thru the wash! How can a brushless car wash break a wiper blade? My wife and I have given them a lot of business over the years, but the service has deteriorated so much that today is the last time! Not only was the wash job and cleaning way below what one would expect, they damage your vehicle and then brush it off by claiming it was not their fault!
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July 2019 by Kim M.
I have given this place 3 tries!! And all 3 times they have done awful!! They don't pay attention to detail had to ask them to wash my windshield, had to redo my door jams, I get in and the only place I can see they did anything is they vacuumed the floors and wiped the dash other than that I couldn't tell they did anything! Worst place ever!
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July 2019 by Joe F.
When I got home after going through their brushless car wash, my wife said, "I thought you were going to get your car washed!" Don't waste your time and money. One side of my car looked like it hadn't been touched. The drying section left the car totally wet. I put my $1.25 into their vacuum and nothing happened. After waiting several minutes for the attendant to help me, he looked at me and said, "what!?". He unlocked the coin box on the vacuum, started it, and walked away. Not a word of apology! I hope the place goes broke so someone who gives a rip about customers can buy it and fix it!
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April 2019 by Shanna S.
POOR POOOR POOR CUSTOMER SERVICE!!! Don't even deserve one star but I had to choose one for this to post. Arrived at 4:53 pm (They close at 5) and they refused service as the attendant said, "We actually just stopped taking cars." I asked nicely, "Are you sure you can't just take one more?" He gave me some BS answer which was basically a NO. Guess they just felt like closing early with no regard that I've been a long time customer there. WELL NO MORE NOT EVER NOW. Pretty crappy if you ask me. So sure I will forever go to your local competitor as they really are so very nice and gladly accept my business with a smile.
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June 2018 by Brandon C.
Awesome place to get your car washed they get everything done right and the only times I go there and they do a half assed job is when the person that is doing cleaning my car is new. So I ask you go back over the area they missed. In all honesty this please is amazing and if anyone tells you other wise it's because their inpatient assholes who think that their life is more important that they can't sit in the lobby area and wait when their Busy it's going to take a while like all other businesses. If your in a rush or have somewhere to be don't bring your car at that time bring it later when is not busy. This truly is a awesome place don't take these other peoples commits seriously when they only been there once or twice. Just give Auto Valet once chance on a non busy day and I promise you will love it and you will come back. Also the place has new owners so it runs better than before. So if you hade a bad experience give it one more chance I promise you won't regret it
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April 2018 by Teresa D.
Auto Valet has restored my faith in car washes. Great customer service, attention to detail and a veterans discount. After they are finished you walk around the car and let them know if you see something they've missed. They'll be happy to fix it!!
