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October 2023 by Anonymous Anonymous
I've been a Midfirst customer for years but I will never return to this location. I won't refer to her by name, but a woman that works there blatantly lied to me 3 times. I stopped by to have 2 things done to my account and after a week I saw nothing was done. I called and she had forgot because they got busy. She then lied about what needed to be done. Then after weeks lied again, and even though I didn't call her out she got snippy and had a snide comment and attitude...I can see the exact date and time she called and left her voice mail due to visual voice mail (know your facts of you're going to get an attitude), I also I had wrote down the date and time of every correspondence. Don't lie about people's money.
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October 2023 by He M
I went to this location to open an account. The girl at the counter didn't even offer me to sit down. She was just going to let me stand there for the whole process.I went to this location another day to get a letter for IRS and it was the same terrible experience. I asked for a manager, and Their assistant manager Holly didn't even bother to try to work for My request.
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May 2022 by sajid khan
Holly was very helpful did a great job going over everything setting up a new account
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April 2021 by Savannah Latham
Place was super clean and nice, we aren’t greeted by anyone but that’s fine. we tell Brooklyn why were there and we get a snide remark and a weird look in return. the lady who helped us after was friendly tho, and very efficient. i’ll just be back when Brooklyn’s off clock.
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December 2020 by Megan Hodges
The customer service here is exceptional! All our needs were met when we set up an account and the staff was so helpful! Highly recommend!
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August 2020 by Megan Corbly
The customer service here is exceptional! All our needs were met when we set up an account and the staff was so helpful! Highly recommend!
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December 2019 by CJ Denton
Deposit a check on Saturday, not available till Monday at midnight so technically Tuesday. It's a paycheck! Let me pay my damn bills!
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December 2018 by Cyndy B.
We love MidFirst Bank. They are so professional and kind. What we love is they have several open on the weekends and it makes it so convenient.They are also locally owned and we appreciate that about them. Best bank ever!
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September 2017 by jacob watson
I have had a very positive experience with Midfirst Bank! Basha, remembers me by name and knows what needs I have for my business. Great bank, customer service and customization options for your banking. I'm glad I selected Midfirst and a special thanks to Basha for being a wonderful account manager. She's great!
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March 2016 by Diane Coghill
Fantastic. Superior customer service. Highly recommend .
