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January 2024 by Nicole D.
Don't use this Home Depot for a Penske truck rental pick up. The truck is sitting in the lot but it must have teleported here because somehow no one has the keys for it. We've been here 45 minutes, 30 of those without someone even going to the truck to see if the keys were in it. This Home Depot is a joke.
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December 2022 by Rory N.
I was disrespected by the appliance department. They paid me zero attention because I look young. I should have taken my business elsewhere at that point. I still bought a new washer and dryer from them. When I finally talked someone into doing their job. I clarified endlessly which one I wanted. Yeah. Not the one that got delivered. Unfortunately I was not here to refuse the delivery. Now I have to pay for another washer upfront or wait for this one to be picked back up and returned. And then a new one ordered. All they can offer is a loaner washer. I've used Home Depot for all of my home repair needs. I'll be rethinking in the future.
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June 2022 by Robert O.
Dalton deserves a raise, I will start with that. We were looking to buy a grill, he helped us find the one that worked best for us. Then he helped us apply for and get approved for the Home Depot card. As if that wasn't enough, The grill wings made it too large to fit into our SUV. Dalton then went and got some tools, took a part the wings and then helped us load the grill. I am extremely thankful and appreciative for everything Dalton did to help us. Because of the service he gave us, anytime a friend talks about getting a grill. I will enthusiastically tell them to go to Home Depot. Thanks Dalton and Home Depot.
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May 2022 by Matt D.
Had a simple question about the store policy. Someone transferred me when I called and the line rang and rang. It still rings to this day, haunting my dreams. "Riiiing...riiiing...riiiing"
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September 2021 by Michael B.
We ordered a new ice box after the one we wanted wasn't available. The staff and salesperson was very helpful but we had to wait almost a week for the delivery. Day of the delivery, I get a call from the delivery driver and they said they were 30 minutes away and I told them to call so they wouldn't get lost. My wife talked to them as well and after a couple of hours later, I checked with my wife to see if it was delivered. Nothing. I called the delivery guy back and they said no one was home. They tried lying about being at the correct address and they were at the wrong location. Help desk was helpful but now I have to wait another week before they will deliver it to us and it was their fault and they were joking about having an ice box left in the truck whenever I talked to them and they swore they were there. So freaking mad. I will never buy anything from here again even if I have to pay more somewhere else.
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March 2021 by Veronica D.
Terrible I order windows first week of fe y for be here on feb18 never show and call 15 times never do anything and I show to get my money back after call every other day with manager and still not body can do anything
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March 2021 by Laur B.
Needed new refrigerator. Called, used online chat feature many times over a 10 day period. Told nothing available. Nearly gave up but called Norman store one more time. Man in appliance dept said they had 9 refrigerators in their warehouse that would fit my kitchen. Told him I would drive to town to order it and he recommended I just order online. I did. Payment sent via PayPal. Got receipt and email saying my order was complete and would be delivered in 8 days. Then I got an email saying from HD but, looked like spam. I went to Norman store to check on the delivery. Clerk told me the order was cancelled because they couldn't process PayPal payment. She told me that many orders have been cancelled for that reason. I spoke with manager and he offered no help. No apology. I asked why they offer a payment option for PayPal if they can't figure out how to process a payment. He did not have an answer. TERRIBLE customer service. Doubt we will ever shop there again.
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December 2020 by Joe M.
The Home Depot used to be a company that didn't offer excuses but simply got the job done for its customers. Sadly, I believe those days are over. Why? My wife and I purchased a new dishwasher from the Norman store in November. We were told we would receive it on December 3rd, almost a month of waiting. We patiently waited. I received notice it would be delivered and installed on December 2nd. When the installer looked under our counter, prior to installing the dishwasher, he found a corroded water valve. He told my wife he couldn't complete the install because the connected line would leak. He emailed Home Depot requesting they have a plumber call me within 48 hours. That would have been Friday. Friday came and went without a call. I went the The Home Depot in Norman to seek resolution. The attitude from the assistant manager I dealt with was horrible. She told me I could pay for my own plumber to change the valve and complete the installation or wait for their "courtesy" plumber to call me when he could. Customer service went right out the window. I guess they believe since I paid for installation I was now at their mercy. I can't be home for all this because I cannot work from home. My wife does work from home but has to sometimes go to her office so this limits her availability. I explained this and was met with an attitude that said "I don't really care." The Home Depot basically said you bought an appliance and you will do things our way or too bad. So my question to The Home Depot is are they going to make this customer happy? This customer has bought several appliances from them, had them installed, and not ever had poor customer service or problems of this magnitude before. And before someone says I should have gone to Lowe's, don't! They haven't been an option for a long time. Their customer service went downhill a long time ago. So, The Home Depot better make sure I'm happy before the end of the week or every news channel in the OKC area with an investigative reporter or a reporter who "is in the consumer's corner" will be getting a call. And The Home Depot will be getting a call to their home office in Atlanta and some really bad publicity. The Home Depot, your Norman store will either save you or make you look really bad. Your call!
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September 2020 by Jeremy C.
Just one checkout line with a person then all the self check out registers. No line Mgmt, people not seeing where the line started and stopped. Considering some of the items don't have SKUs and have to be looked up it's a nightmare. Also they don't mark their aisle signs very well with what's on the aisle.
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August 2020 by batman s.
I love that all the staff are wearing masks. I am however, very disappointed that Home Depot is not requiring that customers wear masks upon entry into the store. I was in Home Depot today, and saw several people without masks, and that made me very uncomfortable.
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June 2020 by Robert S.
My husband was there today buying fencing. On the wood isle my husband was cut on a piece of metal sticking out on isle. He reported it to check our clerk and she said "I'll let someone know". Did not offer my husband to fill out incident report happened today at 9:20-9:40am 6-3-2020
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November 2019 by Brian A.
Really friendly staff, very knowledgeable and helpfull. Good prices. Anything from plants to lumber and most stuff in between. Millions of products online and will ship to the store for free. No hassle returns, new tool rental and large equipment rental as well.
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March 2018 by William Travis
This is one of my favorite Home Depots in America. While it is extremely small, one of the smallest locations I have ever visited it has an amazing staff that is friendly and helpful. The older folks at the pro desk are not anything to write about but the cashiers and service folks are great.
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January 2018 by Heather F.
My husband and were in the market to have some carpet replaced with laminate flooring. My husband wanted to use a place like Mill Creek or Lumber Liquidators, but I convinced him that Home Depot would be just as good and probably cost less. So we went to Home Depot and were assured that their installers we wonderful and that if there was any problem we knew where to find them! So we went ahead with Home Depot. First they estimated the cost to move our furniture at $50. Then when the guy came to measure they changed that to $600 saying out furniture was too heavy and they needed to charge $100 per item. We have two couches a dining room table and chairs and a china cabinet as well as a tv on a stand (the stand in only waist high and not that heavy), and a 20 gallon fish tank. I'm not sure what furniture they think people have, giving estimates of $50, but I think our furniture is pretty standard. Certainly nothing that warrants a $550 difference. If we were moving, most movers would have charged $800 to move ALL our furniture. So whatever, charge what you want, but give an adequate estimate. So we decided we would move our own furniture. They had to special order some transition pieces, and that was fine. They said they would most likely be in on the 2nd but that they would call us when it was all ready for us to pick up. On the 4th we hadn't heard from them so we called and it was in, but no one had called. Then on installation day I had a doctors appointment, so my husband had to leave the house with our kids, we have 3 small children. So my husband was dropping them off at grandmas and coming back, but we left the front door open for installers. They called to let us know they were on their way, so they had our number. Before my husband headed back over he called to see how it was going, they informed him that the slab was uneven and that we would need to get that fixed before we could have our floor laid. Why didn't they call us? By the time my husband got there they had left. They had removed the carpet, which was good, but they left all the tack strips! So my husband called Home Depot who then called the contractors to come remove the tack strips, but they never called or showed up. So my husband and Father spent their afternoon removing all the tack strips (something we had already paid them to do as part of the carpet removal) so our kids could come home. It is pretty ridiculous that their installers can't fix an uneven slab, that should be part of installing flooring, but they should have at least finished the carpet removal. At this point we are planning to use an installer who can level the floor and do the installation. And only pay Home Depot for the product. Which will require us getting a partial refund bc we have already paid for it all. We're pretty disappointed, and I have to humbly admit my husband was right. We should have gone with a slightly more expensive installer and saved ourselves some grief!
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July 2017 by Brian S.
If I could leave a zero I would......worst customer service you can imagine. Just spent 30 minutes in the insulation section try to find someone to talk to....had them paged twice.....then got told I could walk to the other end of the store and maybe someone could help me!