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November 2023 by Zach Rieves
We are repeat customers with this company. I have a lot of experience with purchasing vehicles at different dealerships in the past. Confidence Ford has given us the absolute best buying experience every time we have purchased from them. John Van Eaton was very professional and detail oriented, as always, when handling the finance end of things. He really goes the extra mile, to make the deal fit our parameters. Steve Adams is the salesman we use on every visit. And each time, he has been very attentive and made sure to take care of all of our needs. A big thank you to all of the staff at this dealership for making our purchase go smoothly every time.
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November 2023 by Evelyn Englis
I would give a zero if I could. They are not educated on the product/vehicle they sell. They have zero credibility and are very unprofessional. I purchased a vehicle they said comes with the FordPass modem and app to start the engine via the phone. I wrote it down as an “owe” on the we owe/ you owe form. The manager said he will install the modem and gave us an appointment to have the modem installed.We kept the appointment and the dealership added a different remote system without our consent and told us they never said it comes with a modem. Obviously they are liars because I have the paperwork, advertiser, text messages, etc. from all transactions.Gave them an opportunity to make it right but here I am. Having it in writing means nothing to them; buyer beware and go elsewhere. Their team have no clue what the vehicle is or is not equipped with. Then, when confronted they lie about what they said and promised even though it’s in writing and in other documents, etc.
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November 2023 by Pamela Stephens
I really appreciated our sales person, Angie as she took the time and we literally walked the lot looking for my perfect truck. I am so happy with our purchase. But even when I was freaking out, she was patient and did not pressure us into the sale. Honestly if she did, I would have likely walked away.
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November 2023 by Steven Gilliam
Want to express my gratitude to Angie with Confidence Ford for providing such great information on and finding the right truck for me.I shopped around other dealerships and I was impressed by her knowledge and willingness to help.I plan to purchase more vehicles for myself and my kids in the future. I highly recommend you check them out when you’re looking for your next vehicle.I also have my vehicles serviced at confidence Ford in Norman and they’re normally very prompt when they say they’ll have your vehicle ready!
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November 2023 by Elisabeth Sallack
Robby was an incredible salesman. He listened to my wants and needs as far as purchase and trade-in. His assistance was perfect and he’s very personable. He never came at me with the bulldog salesman attitude. Robby was really the person who scored the sale with me. I planned to leave without purchasing and he made sure I got what I wanted out of the deal. Would purchase again with Robby as my salesman.
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October 2023 by turbobob58
You won't find a friendlier place to shop and buy a vehicle. So many people came by introduced themselves, just made for a friendly atmosphere. Steve Adams was our product specialist and he was great. Really just went to look at the Maverick they had and was going to look at another at a dealership in Shawnee. We decided to purchase from Confidence.
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October 2023 by Preston Nabors
Steve was great. I told him what i was looking for and my budget. He only showed me vehicles that fit my needs. Never once did he try to push me into a new truck or anything out of my budget.He was awesome to work with. My next vehicle will be bought from Steve. I added leather to the truck I bought and he handled to whole process. It was nice not to have to deal with 5 different departments. Also they give me good trade priceSide note > I am a service manager at a different dealership and this place is 5 ?.
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September 2023 by Taos Jones
It was an amazing experience buying our daughters first car. KT was our salesman, and he was very professional and kind. He was never pushy and wanted to make sure she got what she wanted. Every representative checked in on us and made sure we were taken care of. KT made an excellent sell for his second day, and we would 100% recommend him as well as the dealership for your car search. Our family once again would like to thank KT and the Ford team at Confidence for a wonderful experience for not only ourselves but also an awesome experience for my daughter as well. I don't want to forget about Kaley either. She had us in and out at record time. I've never bought a car that quick in my life. She was awesome!!!
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September 2023 by Karen Gregory
We had a great experience at Confidence Ford in Norman! Our salesman Bryson Bankston was very friendly he answered all of my questions which were a lot!! He made sure my car was nice and clean and ready to go!! We love our new ride!! Thanks so much for a great experience!!
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August 2023 by Mandy Thomson
Edgar, Justin and Jason were very helpful! Easy process! Completed a trade in and It was simple and stress free! They made sure my mom was taken care of!! Highly recommend!
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August 2023 by George Huang
My experience at Confidence Ford of Norman was wonderful from start to finish. When calling in to check on the availability of a vehicle I was looking into, Curtis Atkinson was very quick in finding out the information I asked for and was very polite and helpful. At the dealership, I had a very warm welcome from Justin Brown. He assisted me with the test drive and made the entire experience very comfortable with how it felt like he wanted nothing but the best for me and understood that car buying is a big investment that should not be rushed. He was very knowledgeable and answered all questions quickly and thoroughly while also keeping the environment light with small talk. He was one of the main reasons that I decided to continue talks on the car buying process. Once I was ready to start discussing the pricing of the vehicle I had an interest in, Jason Benson helped a great deal in the negotiations that eventually ended with me leaving with a car I love. Every staff member that I interacted with were very helpful and seemed to care about the customer. 10/10 would recommend!
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August 2023 by riana bouwman
Austin Cord and Joey were so awesome to work with. They worked extremely hard to get us into a vehicle and at a price we could afford. I’m 44 years old and have never experienced service like they gave us. They are an amazing group of guys. We will definitely recommend this place to anyone that is looking for a vehicle.
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July 2023 by Aj “Zuluxray10” Shipley
Stopped at Confidence to look at comparable suvs to the Tahoe and suburban. Myself and my wife were immediately greeted by Heather from sales and we explained as to what we were interested in looking at. She took us straight to their Expeditions where we were showed a King Ranch. Where as the vehicle itself was nice, it was not what we were looking for. But shortly after being showed the King Ranch, Cord came out and immediately noticed my dislike for the vehicle and suggested the Timberline model. As soon as we saw this line of suv we were interested and the attentiveness and customer service from both Cord and Heather was outstanding. We took the timberline for a test drive and when we returned we started talking numbers. Cord and Heather got our info and took into account that we had trade and knew what we expected for the trade and got us more than asked. We also got an intro from Travis whole I believe is a Sales Manager, either way he also assisted in every way possible including checking on a couple dmv things that I was unsure of.Bottom line, from the time we walked in the door to taking the keys and driving off the lot, the sales team(Heather, Cord, and Travis) gave by far the best experience in buying a vehicle I could ask for. Not to mention the hard word and determination of Blaine and Kailey back in finance to ensure I got the best rate possible.I surely recommend this location and this individuals named if you are looking to buy a vehicle.
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July 2023 by Linda Christie
Confidence Ford in Norman, OK is where you want to go to buy your next vehicle. They listen to your needs and work with you to find and make the best deal they can for you. Steve Adams, one of the Sales Reps, listened. He was instrumental in helping me get a great deal on my Ford Escape! Due to his attention to all the details, I have confidence in Confidence Ford!
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July 2023 by Heather Anderson
This dealership is great. I had inquired about the car late on a Friday night. They texted me first thing on Saturday to state it was still available. The car was ready for me to test drive when we arrived. Clay was great to work with as well as the finance team. I normally dislike shopping for a new car, but this dealership made it painless and enjoyable. Everyone was friendly, helpful and cordial. We've been driving our Ford Edge for about a month now and I'm very happy with our purchase. I'll come back to Confidence for our next vehicle.