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November 2023 by Scott H
The guys were great, polite and expeditious. My only complaint is all my stuff wouldn’t fit on one 26’ truck which has fit with other companies in the past. As a matter of fact, I had to borrow a covered 16’ trailer and it STILL didn’t all fit. We even got rid of a washer and dryer and a riding lawnmower. We have to go back and pick up one more load ourselves. I don’t believe they took full advantage of their vertical space. For this reason, I’m only rating this company with 3 stars.
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October 2023 by Cheryl DeVault
Moving a 2 bedroom. Sent just 2 crew for what was a 3 crew job. One person was injured so moved much slower. I asked if they had someone else to help and another person arrived.They didnt take chair floor mats. Moving into new location was speedier. I just had all boxes put in 1 room. They stacked a bit high for an older person to move.Crew was personable.
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October 2023 by Mike M
After giving a detailed list of my house and it's contents, the movers couldn't move all our furniture. They left 2 tables, a freezer, multiple boxes, and gardening equipment.The owner then made multiple excuses for why this was left despite being on the manifest, they had nowhere near a big enough truck and left roughly 1/3 of our stuff behind.The owner also failed to inform us that we couldn't have any food in our freezer. If he had, we could have moved our frozen goods and planned accordingly, instead he used this as an excuse to leave one of my Freezers, which I didn't find out about until the movers showed up.When I contacted the Owner, he accused me of being ignorant of a very well known shipping law(come on now) and also accused me of trying to get the job done for free. I tipped his movers $100 for working hard, I am not a stingy man, but do expect to be recompensed for having to take multiple trips and a U-HAUL to finish moving our house.I would have been happy with a hundred or so knocked off the bill to help pay for gas and U-Haul. I never wanted the job done for free, just recompensed for time and gas. Instead the owner offered to charge me $1,100 to move the rest of my stuff. This feels like extortion to get my goods backInstead, the owner refuses to apologize, had I been told on the phone that they wouldn't have a big enough truck, I would have gone with another mover. This company failed and the owner lacks manly responsibility.
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October 2023 by Michelle Mahone
Movers didn't bring a big enough truck, even though an accurate list of items was provided ahead of time. I would have gone with separate movers had I known they would not be able to take all our items.The movers left several large High Value items at the house I had to hire more movers after to finish movingThe owner/Manager, Nicholas, was combative, argumentative, and tried to Gaslight me on conversation. Wouldn't try and make it right in the slightest, just blamed the customer. Terrible service, the actual movers were great guys, they work for an awful company
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October 2023 by kalissa lawson
The guys at Serenity were great at communicating prior to service. They were professional, had good attitudes and so helpful getting all my stuff packed quickly and efficiently. I would recommend them to anyone!
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October 2023 by Phyllis C Taite
I’ve moved more than 10 times over the course of my career. This was, by far, the best moving experience I’ve ever had. Every representative was responsive and courteous. The movers showed up early and packed everything very well and in a timely manner. The next day they showed up, moved me to my new location, and unloaded everything. I paid for the add on service to unpack and remove the boxes. That was also done in a timely manner. My move was on overall low stress event thanks to Serenity Movers!!! I highly recommend!!!
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October 2023 by Caleb Dennis
1000% recommend this business. The two guys who helped us were punctual, and quicker than Speedy Gonzales. They cleared our apartment of all big furniture pieces, loaded the truck, and moved it to our new house in less than an hour.TOP TIER SERVICE!
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September 2023 by Thomas Maynor
Serenity was responsive and on time.The moving team was very professional relocating and placing our new spa in our backyard.
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August 2023 by catfan
This was the most pleasant moving experience I’ve ever had! The guys were professional, courteous and extremely hard working. Made our move so easy! (And worked through the rain!)
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August 2023 by Tiffany Logsdon
They did a great job moving us! The best thing about their company that makes them unique is that they charge you by the item moved and not the time spent. I would use them again and highly recommend them to anyone.
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August 2023 by Chris Opheim
Worker were very punctual and helpful. They checked in with us multiple times to confirm our date/time leading up to the move. They moved quickly and efficiently, and helped disconnect/connect our appliances. We did notice after the move was finished that our fridge had a small dent and the freezer handle isn’t staying connected when we pull. They reviewed these items and adjusted our price accordingly.
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August 2023 by Mesha K
I HIGHLY RECOMMEND Serenity for your next moving option! They were Very Very Professional from the phone conversation up to the completion of the move. I chose to have 4 of my big heavy furniture pieces moved but it was sooo fast! Nothing was damaged and they were all so nice! I will be using them again! Also they were the most affordable option as well! Big Thanks to you all for making my move peaceful!
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August 2023 by Kate Wisniewski
Serenity sent two guys to help me pack my moving truck. They were on time, careful with my belongings, and very very kind and professional! I greatly appreciate them and am so glad I found them! 10/10 recommend
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August 2023 by betty wells
Top notch company with great employees and excellent service. Great value. Would certainly use again and recommend . Best Ever!!
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July 2023 by Rob G.
I needed just a few items moved from one address to another about a mile away. It included an upright piano. Serenity was able to put me on the schedule, give me a price over the phone (my job was small), and set me up for a reminder text. The team that did my move was professional, courteous, quick, and clean. I was very happy with the experience and the ease of dealing with them.
