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March 2024 by Miggy Crypto
Great service every time ?
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March 2024 by Mckila Fothergill
I won’t go to any other valvoline simply because Raymond is the most helpful and friendly guy around! Went today and he wasn’t there and I left a little disappointed. Engine light came on and I get paranoid so I pulled up, let them I know I “might need” an oil change and explained that my sticker said I was good but my light came on so I just wanted checked, they told me I needed one for sure so I obliged. After going for full synthetic (because that’s what my dad said I needed lol) and being a little shocked that it was over 100 dollars the girl (Mikilah) was very kind and found me a little coupon which I agreed to. After some time I asked myself if maybe I had a leak since my sticker was off and asked the other gentleman (Frank maybe?) if that was a possibility. After looking at my sticker he apologized and said he misunderstood my actual mileage vs my sticker mileage and even asked the tech how my oil looked to which they replied “good!”. Little sad I still paid 100 dollars (that I didn’t really have, it’s a struggle out here lol) for an oil change I didn’t need :( now they were swamped and mistakes happen! And of course I’ll be back because I trust them but just kind of a bummer :/ also everyone despite being behind and visibly overwhelmed we’re still so polite and kind and smiling!! I will admit I still handed them the ol bank card cause I have been running on 30 minutes of sleep today so I didn’t have a lot of words plus I’m not one to cause a scene and I’m socially awkward and believe people are humans who goof sometimes. 5 stars still cause Raymond though :)Edit: I would just like to also clarify you should definitely still come here for the customer service alone, just maybe on a full nights rest :p
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March 2024 by Shawn Dunegan
Besides being over charged, I am now missing two valve stem caps. Seems like a nothing issue to some but it is the lack of attention to detail that makes me wonder what else did they forget.
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March 2024 by S Wheeler
Fast, efficient, and thorough service.
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February 2024 by David Matney
Dont go here unless you dont care about your car
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February 2024 by Mark Dagostino
These guys were definitely a lot faster than Take Five at a reasonable price
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December 2023 by Ethan Kararo
Had a scary experience with my tire rotation this morning. Was good to go, drove off, but immediately noticed a regular and somewhat loud knocking sound from my left rear. Quickly turned on Mercedes Drive and pulled over to inspect. Zero of the lugnuts on my left rear tire were tightened. Had to manually tighten all of them myself. Usually valvoline has friendly service and does a decent job, but the quality of work on my simple tire rotation was very poor and put my wife and I in a dangerous situation
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December 2023 by Alaunis Stinson
We had some complications due to my car having an after market part added but they were very kind and professional about it and the manager there was very helpful kept me informed the whole time.
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October 2023 by Ashley Marshall
This Valvoline is the best! Especially Raymond! He goes above an beyond for the customers. It's never a too long of wait here an they explain everything to you as they are doing it an don't do anything that your not comfortable with. They are always helpful when I have questions regarding prices. I highly recommend going to this Valvoline, you will be help with your visit!Services: Tires
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October 2023 by Faylene Byrd
My BFF sent me here to see Raymond and he didn't disappoint. He took the time to educate me on how the oil change process occurs. And informed me on every step. And the price for a synthetic oil change was nice. I will definitely be coming here from now on for my car services. I drive from Dallas and as large as the dfw area is nothing can compare to the care and world class customer service experience that I received here in Oklahoma. I will take that driver every time. Note. I have a fully paid 3 year free oil change with the dealership I purchased my car from however the customer service, education and information that I obtain when serviced here is unmatched and I will gladly pay for my oil changes. It's the care,respect of my time professional teamwork and appreciation for me and I'm loving all of it. Y'all go get your full service oil changes with Raymond and his team. This team makes the dream work.
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October 2023 by JT Johnson
They were super fast and Raymond was helpful with an additional discount! I've been coming here for almost 10 years, great service.
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September 2023 by melanie griffith
I’ve been there 3-4 times for oil changes and all had gone well. 5 Stars.Originally went in for an oil change and to inquire about scheduled transmission service.During a difficult consultation* it was agreed I needed 2 additional services (just scheduled maintenance).Services were performed and I was given my receipt. I noticed the transmission service had not been done, I wasn’t charged but I was there for an additional hour and another tech agreed I would have been out soon had that not been overlooked.*The difficult consultation had to do with the communication skills of the tech. So hard to understand what he was saying. I will not call him out by name on the internet, if the company wants to pursue this, they have my info. IF I go back I will request he not be involved in my service needs.Services: Transmission
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August 2023 by Terry Leonard
This place is hands down awesome.the technicians were brock,Alan and sterling.they completely changed my mind about oil changed my mind about places like this they checked everything even tightend up by lose battery terminals hands down good people and business
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August 2023 by Rich Johnson
RYmod is the best guy that I’ve ever had work on our vehicle. We’re in Oklahoma City and I will drive to Norman just to have him and his staff help me out. I had a bad experience at another store and it’s worth driving to get the quality service.Service: Air & cabin filter replacement
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August 2023 by Molly Jane
Second time at this location and I honestly didn’t expect it to be better than the first. The guys were very sweet, knowledgeable and quick! Raymond and the other sweet gentleman started my morning off right! Thank you guys for what you do - Feeney ☺️
